Tekst

Overview

Tekst is an enterprise AI platform that automates business processes by integrating with email, ticketing, and chat systems. It eliminates manual tasks like triage and data entry while providing deep process intelligence, all without disrupting existing tech stacks such as Outlook, SAP, and Salesforce.

Features

Inbox-to-Process Automation

• Interprets context, intent, sentiment, and priority in real time
• Automatically classifies, routes, or triggers downstream workflows and RPA bots
• Generates or drafts replies to accelerate resolution times

Adaptive, Client-Specific AI Models

• Trains on each organization’s language, acronyms, SKUs, and regulatory terms
• Self-optimizes continuously as new data flows through the system
• Supports 20+ languages for global operations

Seamless Integration & Low-Code Deployment

• One-click connectors for Outlook, Gmail, Teams, SAP, Salesforce, Oracle, and more
• No major system overhauls; go live in days
• Enhances existing AI tools (e.g., Salesforce Einstein, Microsoft Copilot) for higher accuracy and volume

Process Intelligence & Live Analytics

• Maps real-world workflows hidden in unstructured communications
• Surfaces bottlenecks, SLA breaches, and cross-team hand-offs
• Embedded dashboards for continuous improvement and KPI tracking

Enterprise-Grade Security & Governance

• GDPR-compliant data handling with immediate data deletion post-training
• Role-based access controls and audit trails
• ISO-aligned security practices suitable for regulated industries

Use Cases

• Audit Readiness & Compliance Monitoring: Tekst classifies and timestamps all inbound communications to create a real-time, searchable audit trail for quality and regulatory teams.
• Supplier SLA Enforcement: Automatically tracks vendor response times, flags missed deadlines, and escalates breaches to procurement stakeholders.
• Multilingual Knowledge-Base Enrichment: Converts recurring questions across 20+ languages into structured Q&A articles, continuously updating internal and customer-facing knowledge repositories.
• Revenue Leakage Detection: Scans invoicing emails and attachments to spot missing purchase orders or pricing discrepancies before they hit the books.
• Employee Sentiment Pulse for HR: Analyzes internal mailbox traffic to surface trends in employee sentiment and flag urgent well-being issues to HR leadership.

Pricing

• Flexible, Volume-Based Pricing: Scales with message volume and complexity
• No Cure, No Pay Guarantee: Pay only when measurable value is delivered
• Tailored Quotes: Contact the sales team for an individualized proposal

Customer Reviews and Feedback

Users of Tekst have reported significant improvements in email management, operational efficiency, and customer service. The platform's integration capabilities and real-time insights have been particularly praised.

“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.” — Christophe Lapeau, Product Owner, Securex

“With Tekst, we transitioned from personal mailboxes to a shared inbox, significantly improving our email management and collaboration. Now, colleagues can easily assist each other, enhancing our customer service efficiency.” — Sophie De Keer, Milcobel

“Implementing Tekst provided us with instant insights into our email traffic and response times, transforming our customer service operations. The integration with Outlook and Power BI has been a game-changer for our team.” — Christophe Boucquet, Becton Dickinson

Pairing Tekst with 11x

11x is an AI digital workforce platform that automates B2B go-to-market and sales operations. Its AI agents, Julian and Alice, autonomously engage, qualify, and schedule meetings with leads using behavioral signals—without requiring engineering lift or manual outreach.

When used together, Tekst and 11x can streamline business processes and sales operations. Tekst's process intelligence can identify and classify sales inquiries, which 11x's AI agents can then engage and qualify. This combination ensures that leads are managed efficiently and effectively.

Book a demo to see how 11x can identify your ideal buyers, engage decision-makers 24/7, and book meetings on autopilot.