Talkie.ai

Talkie.ai provides medical voicebots designed to transform patient engagement through automated handling of incoming calls 24/7. Their solution helps medical centers manage and optimize patient interactions by automating telephone traffic, reducing waiting times to zero, and lowering customer service costs by up to 60%. With the capacity to handle up to 300 simultaneous calls, Talkie.ai enables healthcare providers to serve all incoming patients without delays or the need for extensive staff training or prolonged implementation processes.

Features

Intelligent Call Automation

• 24/7 voicebot answers every incoming call in natural language.
• Removes hold times by instantly routing or resolving patient requests.
• Configurable coverage—handle all calls or only selected call types.

Patient Appointment Management

• Patients can book, reschedule, or cancel appointments without human assistance.
• Outbound confirmation calls/texts reduce no-shows.
• Structured medical interviews collect pre-visit data and update EHRs.

Scalable, Always-On Infrastructure

• Supports up to 300 concurrent calls during peak demand.
• Cloud deployment on AWS ensures reliability, security, and compliance.
• Multilingual operation: English, Polish, German, French, and Spanish.

Rapid, Low-Touch Deployment

• Go-live in days—no extensive staff training required.
• Pre-built healthcare conversation templates speed configuration.
• Real-time dashboard offers insights into call volume, outcomes, and KPIs.

Operational Cost & Quality Optimization

• Lowers call-handling costs by up to 60%.
• Frees reception staff for in-person patient care.
• “Educational Vault” provides continuous best-practice resources for managers.

Use Cases

• After-Hours Triage Line: Offer round-the-clock guidance when the clinic is closed.
• Seasonal Campaign Scheduling: Auto-book flu-shot or vaccination appointments during outreach drives.
• Wait-List Automation: Notify and book patients instantly when earlier slots open.
• Pre-Procedure Preparation Calls: Remind patients about fasting, lab work, or paperwork before surgery or tests.
• Billing Follow-Up: Answer invoice and insurance queries automatically, easing back-office workload.

Pricing

For detailed pricing information, visit Talkie.ai.

Customer Reviews and Feedback

Users report significant improvements in call management and patient satisfaction. Clinics have noted increased call handling efficiency and better patient experiences.

“84% of our incoming calls are now managed by the voicebot, we answer 27% more calls, and patients can book appointments 24/7.”— Medidesk partner clinic

“We attend to twice as many clients, patients have a better experience, and our managers can finally focus on quality rather than quantity.”— Clinic director using Talkie.ai

Pairing Talkie.ai with 11x

11x is an AI digital workforce platform that automates B2B go-to-market and sales operations. Its AI agents, Julian and Alice, autonomously engage, qualify, and schedule meetings with leads using behavioral signals—without requiring engineering lift or manual outreach.

When used together, Talkie.ai and 11x can streamline both patient and business communications for healthcare providers. Talkie.ai handles patient calls and appointment scheduling, while 11x manages outreach and meeting scheduling with partners and referring physicians. This dual approach ensures comprehensive coverage of both patient and business interactions.

Book a demo to see how 11x can identify your ideal buyers, engage decision-makers 24/7, and book meetings on autopilot.