Voiceflow

Overview

Voiceflow is a platform for teams to build, manage, and deliver AI chat and voice agents. It supports customer support and business automation needs, offering tools for rapid development of conversational agents. Trusted by over 500,000 teams, it emphasizes speed, control, security, and integration capabilities.

Features

Conversational Agent Creation

• Design chat or voice agents using a drag-and-drop canvas with rich logic and prompts
• Work with any commercial or private language model due to LLM/NLU-agnostic architecture
• Manage personas, languages, and prompts with built-in tools
• Prototype quickly using a library of pre-built templates

Workflow & Content Management

• Build visual workflows for branching conversations, conditional logic, and API calls
• Version, localize, and govern conversation copy at scale with an Agent CMS
• Test in real-time and analyze conversations directly within the canvas

Data & Integration Layer

• Sync structured and unstructured data sources with a generative AI knowledge base
• Integrate with proprietary systems using REST and GraphQL APIs
• Connect to Zendesk, Salesforce, Shopify Plus, Segment, Snowflake, Sigma, and more with one click
• Use extensible function blocks for custom business logic and transformations

Security & Governance

• Ensure compliance with SOC-2 and GDPR standards, with encryption in transit and at rest
• Manage enterprise oversight with fine-grained roles, permissions, and audit logs
• Deploy privately and support bring-your-own-model to meet internal policies

Ecosystem & Support

• Join a community of over 500,000 members on Discord, GitHub, and YouTube
• Access on-demand talent and consulting through the Certified Voiceflow Expert marketplace
• Learn continuously with comprehensive documentation, tutorials, webinars, and events

Use Cases

• Deploy multilingual voice ordering agents in quick-service restaurants to reduce peak-time wait-times
• Launch secure chat agents for internal HR knowledge assistance in enterprises
• Build compliance training simulators for financial institutions to practice regulated conversations
• Embed dynamic product recommenders in e-commerce brands to suggest in-stock items and upsell accessories
• Equip field technicians in manufacturing firms with mobile voice bots for troubleshooting equipment on site

Pricing

A detailed pricing breakdown is available on the official Pricing page.

Customer Reviews and Feedback

Voiceflow receives positive feedback for its versatility, team collaboration features, and acceleration of AI agent development.

“Voiceflow takes the pain out of building powerful AI agents. Building agents is very much a team sport and Voiceflow makes it fun to work together and build customer-facing use-cases and internal AI applications.” — Victor Algaze, Software Engineer (Cisco)

“Voiceflow is a very versatile tool, combining visual flows with strong API capabilities and also providing a code editor and functions for developers.” — Ciprian Nastase, L3 Support AI Engineer

“Voiceflow provides us with massive acceleration, enabling us to experiment without fear… Voiceflow allowed us to focus on value-adding activities like orchestration and building a robust, generative conversational architecture.” — Andre Fredericks, Chief Operating Officer (Sanlam)

Pairing Voiceflow with 11x

11x is an AI digital workforce platform that automates B2B go-to-market and sales operations. Its AI agents, Julian and Alice, autonomously engage, qualify, and schedule meetings with leads using behavioral signals—without requiring engineering lift or manual outreach.

Voiceflow and 11x can be used together to streamline sales and customer engagement processes. For instance, Voiceflow's conversational agents can handle initial customer interactions, while 11x's AI agents take over to qualify leads and schedule meetings. This combination ensures a smooth transition from initial contact to sales engagement.

Book a demo to see how 11x can identify your ideal buyers, engage decision-makers 24/7, and book meetings on autopilot.