Five9 Alternatives

Five9 is a popular choice for contact centers, and for good reason. Many teams rely on it for its robust phone dialer and dependable call management features. It performs well when you need a powerful system for high-volume calls.

However, its interface can be difficult to learn, and some users find the pricing complex. So, we analyzed the top alternatives based on G2 reviews to help you compare options. Let's get started.

11x: Digital Workers for Your Sales Team

For teams interested in digital workers for sales, 11x offers a relevant solution. The platform provides AI agents to handle specific sales tasks. This approach can supplement your existing sales team and automate certain functions.

11x is a go-to-market platform that uses AI agents to manage the sales process.

Its AI agent, Alice, identifies prospects, conducts outreach through email and LinkedIn, and maintains your CRM records. Another agent, Julian, handles inbound lead qualification and schedules meetings.

The platform consolidates tools for data enrichment, outreach, and email warmup, so you do not need separate solutions for these tasks.

Five9 Alternatives

Here is a detailed analysis of the top Five9 alternatives. We examine each platform's pricing, main features, and its advantages and drawbacks compared to Five9.

1) Genesys Cloud CX

Genesys Cloud CX is an all-in-one platform for managing customer interactions. It combines voice with digital channels like email, chat, and social media into a single interface to support a unified customer experience.

Compared to Five9's strong focus on call management, Genesys offers a broader suite of native communication tools. This can reduce the need for third-party integrations for teams that handle more than just phone calls.

Some users report that the platform's extensive capabilities can result in a steeper learning curve. The wide range of features may also be more than what a team focused purely on voice requires.

Genesys is a strong choice for organizations that need a comprehensive, omnichannel solution. Teams that primarily need a powerful phone dialer might find Five9's specialized toolset to be a more direct fit.

Genesys Cloud CX is an AI-powered platform that orchestrates customer and employee journeys. It unifies inbound and outbound calls, IVR, email, and chat into a single agent desktop. The system uses intelligent routing to direct interactions across all channels.

It also provides tools to forecast staffing needs, schedule agents, and monitor service quality to meet performance targets.

Genesys Cloud CX's Main Features

• Embeds AI to predict needs, drive routing, and personalize interactions across channels.
• Coordinates interactions and touchpoints with a single flow-builder for all channels.
• Provides built-in workforce engagement management tools, including forecasting, scheduling, and quality management.
• Unifies data silos with an event data platform to visualize and optimize entire customer journeys.

Genesys Cloud CX vs. Five9: A Comparison

Average Review score: 4.4/5 stars based on 1,432 G2 reviews.

• Genesys Cloud CX offers native digital channels such as chat, email, and social media in one platform. This provides a more integrated omnichannel solution compared to Five9, which centers more on its voice capabilities.
• It includes integrated workforce engagement management tools for agent scheduling and performance tracking. This all-in-one approach differs from Five9, where some advanced WEM features may come as separate modules.
• Its AI capabilities extend beyond standard routing to offer features like real-time agent guidance. This provides a different level of support during interactions compared to the automation features typically found in Five9.
• The platform's architecture unifies data from all touchpoints into one place. This creates a comprehensive view of the customer journey, offering a slight advantage in analytics over Five9's more channel-specific data structure.

Genesys Cloud CX's Drawbacks Compared to Five9

• Genesys Cloud CX may not have some advanced telephony capabilities. Some users report that, compared to Five9's powerful dialer, certain call management functions are less robust, which can impact teams that focus heavily on outbound calls.
• The platform's reporting tools sometimes present challenges for users. Its standard reports can be less flexible, and creating custom reports may require more effort compared to the specialized analytics in a voice-focused system like Five9.
• Its pricing can be a consideration for some teams. For organizations that primarily need voice capabilities, the cost of the platform's full omnichannel suite might be high compared to Five9's more focused solution.

Pricing and Subscription Plans

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting NICE CXone's official website.

2) NICE CXone

NICE CXone is a cloud platform for customer experience that unifies interactions from over 30 voice and digital channels. The system includes applications for analytics, workforce optimization, and it routes customer contacts across all channels.

For phone-focused teams, it offers a predictive dialer for outbound campaigns. It also directs inbound calls to the right agent based on specific skills to manage call flow.

NICE CXone's Main Features

• It unifies customer interactions from more than 30 different voice and digital channels into a single platform.
• The platform includes built-in applications for workforce optimization and customer journey analytics.
• It provides a predictive dialer for outbound campaigns and uses skill-based routing to direct inbound calls.

NICE CXone vs. Five9: A Comparison

Average Review score: 4.3/5 stars based on 1,718 G2 reviews.

• NICE CXone unifies customer interactions from more than 30 channels. This provides a broader native omnichannel scope than Five9's voice-centric platform.
• The platform includes native applications for workforce optimization. This contrasts with Five9, where some advanced WEM capabilities may require separate modules.
• This tool provides built-in customer journey analytics and speech analytics. These features offer a more detailed view of interactions compared to the more call-focused reporting in Five9.
• Its user interface is often cited as intuitive. This may reduce agent training time when compared to Five9's interface, which some users find more complex.

NICE CXone's Drawbacks Compared to Five9

• Some users report occasional call quality issues, such as timeouts or dropped calls. This can be a factor for teams that require the consistent stability of a specialized dialer like the one in Five9.
• The platform's custom reporting tools can have a steep learning curve. This is different from Five9, where analytics are highly specialized for voice and may be simpler to configure for call-focused teams.
• It sometimes presents integration glitches when connecting with other business software. This may require more technical attention compared to the integrations within Five9's more focused voice ecosystem.

Pricing and Subscription Plans

Five9's pricing is customized and not publicly available, whereas NICE CXone offers transparent tiered pricing. Plans start at $71 per agent for digital channels and $94 for voice. For detailed information, visit NICE CXone's official website.

3) Talkdesk

Talkdesk is a cloud contact center platform that uses artificial intelligence for customer experience automation. It handles interactions across voice, chat, and email, and serves as a modern alternative to legacy phone systems.

The platform automates routine interactions and runs proactive outbound campaigns for collections or marketing. It also gives live agents real-time guidance to support first-call resolution.

Talkdesk's Main Features

• The platform uses AI agents to automate the customer experience from start to finish.
• It coordinates multiple AI and human agents to manage customer interactions.
• The system provides an option to embed contact center functions directly into other software applications.
• It offers industry-specific "Experience Clouds" for sectors like financial services and travel.

Talkdesk vs. Five9: A Comparison

Average Review score: 4.4/5 stars based on 2,431 G2 reviews.

• Talkdesk provides an interface that many users find easy to navigate. This can reduce agent training time compared to Five9, which some teams report has a steeper learning curve.
• The platform uses AI for customer experience automation to manage interactions from start to finish. This approach differs from Five9, where AI is more focused on specific tasks like call routing rather than full journey orchestration.
• It offers pre-built solutions tailored for specific industries, such as financial services and healthcare. This provides a more specialized setup out of the box than Five9's more general-purpose platform.
• This tool unifies data from different sources like call recordings and CRM records into a single data cloud. This creates a more complete customer profile for agents compared to the more channel-focused data structure in Five9.

Talkdesk's Drawbacks Compared to Five9

• Some users report that Talkdesk can experience occasional call quality issues, such as dropped calls. This differs from Five9, which is known for the stability of its specialized voice platform.
• The platform's reporting tools may offer less flexibility for custom, in-depth analysis. In contrast, Five9 provides highly specialized analytics tailored specifically for voice-centric operations.
• Its outbound dialer functions may not be as robust for high-volume campaigns. This can be a consideration for teams that rely on the powerful predictive dialing capabilities found in Five9.

Pricing and Subscription Plans

Five9 uses a custom pricing model, while Talkdesk offers transparent plans starting at $85 per user per month. This tiered structure provides clearer cost expectations than a quote-based system. For detailed pricing, visit Talkdesk's official website.

4) RingCentral Contact Center

RingCentral Contact Center is a cloud platform for customer interactions across voice and digital channels. It routes inbound calls to agents based on their skills. For outbound campaigns, it provides predictive and progressive dialers to improve agent connection rates.

The system includes workforce management tools for schedules and performance analytics. It also integrates with the RingCentral MVP platform for a unified communications setup.

RingCentral Contact Center's Main Features

• Routes inbound calls to specific agents based on defined skills.
• Offers predictive and progressive dialers for outbound campaigns to increase agent connection rates.
• Includes workforce management tools for agent schedules and performance analytics.
• Integrates with the RingCentral MVP platform to combine contact center and unified communications functions.

RingCentral Contact Center vs. Five9: A Comparison

Average Review score: 4.0/5 stars based on 154 G2 reviews.

• RingCentral Contact Center integrates with the RingCentral MVP platform for unified communications. This combines contact center and internal business phone functions, unlike Five9's standalone system.
• It supports customer interactions across more than 30 digital channels. This provides a wider range of native communication options compared to Five9's primary focus on voice.
• The platform offers over 300 prebuilt integrations. This extensive library gives more out-of-the-box connection options than the more specialized integrations in Five9’s ecosystem.
• This tool uses advanced AI for self-service, including bots that understand customer intent. This is different from Five9, where AI focuses more on specific tasks like call routing.

RingCentral's Drawbacks Compared to Five9

• Some users report that RingCentral can have occasional call stability issues. This is different from Five9, which is recognized for its reliable performance as a specialized voice platform.
• The platform's outbound dialer may have fewer advanced settings for high-volume campaigns. In contrast, Five9 provides a more robust predictive dialer with greater control over call pacing and strategy.
• Its tight integration with the RingCentral MVP platform can add complexity. Teams that need a simple, standalone contact center might find Five9's dedicated system easier to manage.

Pricing and Subscription Plans

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting RingCentral Contact Center's official website.

5) 8x8 Contact Center

8x8 Contact Center is a cloud platform that integrates contact center and unified communications tools. It handles customer interactions across voice and digital channels. The system provides predictive, progressive, and preview dialers for outbound campaigns and uses skills-based rules to direct inbound calls. This approach creates a single solution for both external and internal business communication.

8x8 Contact Center's Main Features

• It provides personalized, skills-based routing for interactions across both voice and digital channels.
• The platform includes agent and supervisor desktops with low-code configuration options for simplified workflows.
• It offers unified reporting with sentiment analysis and coaching tools to analyze interactions.
• The system handles PCI-compliant payments securely within the customer interaction itself.

8x8 Contact Center vs. Five9: A Comparison

Average Review score: 4.1/5 stars based on 215 G2 reviews.

• 8x8 Contact Center combines unified communications and contact center tools on a single platform. This is different from Five9, which functions primarily as a standalone system for customer service.
• The platform offers a financially backed 99.999% uptime service level agreement. This provides a formal reliability guarantee that contrasts with Five9's reputation for voice stability.
• It includes low-code configuration options to simplify workflows for agents and supervisors. This approach can make the system easier to set up compared to Five9's interface, which some users find complex.
• This tool provides full PSTN replacement in 58 countries. This offers a more extensive global telephony solution within a single platform compared to Five9's more specialized voice services.

8x8's Drawbacks Compared to Five9

• Some users report that the platform's reporting tools can be complex to customize. This is different from Five9, which provides highly specialized analytics tailored for voice-focused operations that may be simpler to configure.
• The system's outbound dialer may have fewer advanced settings for high-volume campaigns. In comparison, Five9 offers a more robust predictive dialer with greater control over call pacing and strategy.
• While 8x8 offers a strong uptime SLA, some users note occasional call stability issues. This can be a factor for teams that require the consistent voice performance for which Five9 is known.

Pricing and Subscription Plans

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting the 8x8 Contact Center's official website.

Add Digital Workers to Your Sales Team

If you need to automate sales tasks, consider 11x. The platform uses AI agents to identify prospects, qualify leads, and maintain your CRM. This allows your team to focus on deals while the AI handles routine outreach and data entry.

With 11x, we use AI to manage the sales process. Our agent Alice finds accounts and handles outreach, while Julian qualifies inbound leads and books meetings. The platform consolidates tools for data, outreach, and email warmup, removing the need for separate solutions.

Book a demo to see how the AI agents operate.

6) Zendesk Talk

Zendesk Talk is a cloud-based contact center solution integrated into the Zendesk platform. It allows support teams to provide phone support from the same system they use for other channels.

The software includes call management functions for agents to handle inbound and outbound calls within the main Zendesk workspace.

Zendesk Talk's Main Features

• Manages calls in the same Zendesk workspace used for other support channels, providing full customer context.
• Uses natural-language virtual agents to answer and resolve inbound calls, with hand-offs to human agents when needed.
• Generates automatic call transcriptions and summaries with AI, which are added directly into the support ticket.
• Evaluates 100% of customer and AI-agent conversations to identify churn risks and find coaching opportunities.

Zendesk Talk vs. Five9: A Comparison

Average Review score: 4.3/5 stars based on 6,256 G2 reviews.

• Zendesk Talk is part of the broader Zendesk platform, giving agents full customer history from email and chat in one place. This is different from Five9, which operates primarily as a standalone voice solution.
• Its integration into the main Zendesk workspace offers a familiar interface for existing users. This can reduce agent training time compared to Five9's system, which some teams find more complex to learn.
• The tool uses AI to generate automatic call transcriptions and summaries that are added to the support ticket. This automates post-call work, which is often a more manual process in a voice-centric platform like Five9.
• Every call automatically becomes a ticket within Zendesk's native help desk. This creates a single, unified record, whereas Five9 typically requires an integration for similar ticketing functionality.

Zendesk Talk's Drawbacks Compared to Five9

• Zendesk Talk's outbound dialer functions are less advanced. For high-volume campaigns, it may not offer the same level of control over call pacing and strategy that Five9's specialized predictive dialer provides.
• The tool is part of the broader Zendesk ecosystem. Teams that need a dedicated, standalone voice solution might find Five9's specialized platform a more direct fit, without the extra features of a full help desk.
• Its reporting tools cover all support channels, not just voice. Some users find that creating custom, in-depth reports for call metrics requires more effort compared to the specialized voice analytics available in Five9.

Pricing and Subscription Plans

Five9 uses a custom pricing model, while Zendesk offers transparent plans starting at $55 per agent per month for its Suite Team plan. This tiered structure provides clearer cost expectations than a quote-based system. For detailed pricing, visit Zendesk Talk's official website.

7) Freshdesk Contact Center

Freshdesk Contact Center is a cloud-based phone system that operates within the Freshdesk ecosystem. It allows teams to manage customer calls directly from their help desk.

The system supports both inbound and outbound call functions. This provides a unified workspace for agents who handle phone support alongside other channels.

Freshdesk Contact Center's Main Features

• It integrates phone capabilities directly into the Freshdesk help desk, which gives agents full customer context during calls.
• The system routes inbound calls to agents based on custom rules and allows for the creation of call queues to manage volume.
• It includes native outbound dialing functions that let agents make calls directly from the platform without switching tools.
• The platform provides a unified workspace where agents manage calls alongside support tickets from other channels.

Freshdesk Contact Center vs. Five9: A Comparison

Average Review score: 4.1/5 stars based on 142 G2 reviews.

• Freshdesk Contact Center operates within the Freshdesk help desk, giving agents full customer context from other channels. This is different from Five9, which is a standalone voice platform.
• The platform allows for a simple setup with no phone hardware. This can make it quicker to deploy compared to Five9's system, which some users find more complex.
• It provides local phone numbers in over 90 countries. This offers broader global reach within a single system compared to the more specialized telephony services of Five9.
• Agents can handle calls from their mobile devices using Android and iOS apps. This provides more flexibility for remote work than a system like Five9, which is primarily desktop-based.

Freshdesk's Drawbacks Compared to Five9

• Freshdesk Contact Center's outbound dialer functions are less advanced. For high-volume campaigns, it may not offer the same control over call pacing that Five9's specialized predictive dialer provides.
• Its reporting tools are part of a larger help desk system. Teams that need deep, voice-only analytics might find Five9's specialized reporting more powerful than the general reports in Freshdesk.
• The system operates within the Freshdesk ecosystem. This can be a drawback for teams that want a standalone voice solution without committing to a full help desk platform, which is what Five9 offers.

Pricing and Plan Comparison

Five9 uses a custom pricing model, while Freshdesk Contact Center offers transparent plans that include a free option and paid tiers starting at $15 per user per month. This tiered structure provides clearer cost expectations than a quote-based system. For detailed pricing, visit the Freshdesk Contact Center website.

8) Aircall

Aircall is a cloud-based phone system and call center software. It integrates with tools like CRMs and helpdesks, and allows agents to work from anywhere. The platform is for both sales and support teams.

For outbound campaigns, its power dialer creates call lists from any webpage to automate the process.

Aircall's Main Features

• Integrates with over 100 business applications like CRMs and helpdesks through bi-directional data syncing.
• Includes a power dialer that automates outbound campaigns by creating call lists directly from any webpage.
• Provides an analytics dashboard and a live activity feed to monitor call volume and agent performance.
• Unifies voice, SMS, and social media channels into a single platform for managing customer interactions.

Aircall vs. Five9: A Comparison

Average Review score: 4.4/5 stars based on 1,314 G2 reviews.

• Aircall integrates with over 100 business apps, such as CRMs and helpdesks, with bi-directional data syncing. This offers more out-of-the-box connection options compared to the more specialized integrations in Five9’s ecosystem.
• The platform allows for a quick setup with no hardware. This can make it faster to deploy than Five9's system, which some users find more complex to learn and configure.
• Its power dialer creates call lists from any webpage to automate outbound campaigns. This provides a different approach to list building compared to the more traditional campaign management in Five9.
• The tool provides mobile apps for both Android and iOS devices. This gives agents more flexibility for remote work than a system like Five9, which is mainly desktop-based.

Aircall's Drawbacks Compared to Five9

• Aircall's power dialer may not be as effective for high-volume campaigns. It provides less control over call pacing and strategy compared to the more robust predictive dialer found in Five9.
• The platform's reporting tools are more general. Some users report that creating detailed, voice-specific reports can be more difficult compared to the specialized analytics available in Five9.
• Some users note occasional call quality issues, such as delays during high call volumes. This can be a factor for teams that need the consistent stability of a specialized voice platform like Five9.

Pricing and Plan Comparison

Five9 uses a custom pricing model, while Aircall offers transparent plans starting at $30 per user per month. This tiered structure provides clearer cost expectations than a quote-based system. For detailed pricing, visit Aircall's official website.

9) Dialpad Ai Contact Center

Dialpad Ai Contact Center is an AI platform that unifies customer communications. It handles voice, video, and messages in one system. The software provides real-time transcriptions and post-call summaries. For outbound work, it includes power, progressive, and predictive dialers. The system combines contact center and unified communications functions.

Dialpad Ai Contact Center's Main Features

• Uses AI to provide real-time insights and automation during interactions.
• Integrates voice, messaging, and meetings into a single, unified workspace.
• Generates automated meeting summaries and call transcriptions using a proprietary large language model.
• Captures the agent's screen during calls for auditing and troubleshooting purposes.

Dialpad Ai Contact Center vs. Five9: A Comparison

Average Review score: 4.4/5 stars based on 4,351 G2 reviews.

• Dialpad Ai Contact Center combines voice, video, and messaging into a single platform. This provides a unified communications solution, which is different from Five9's focus as a standalone contact center system.
• The platform uses AI to generate automatic call transcriptions and summaries. This automates post-call work, a task that is often more manual in a voice-centric platform like Five9.
• It includes a feature to capture an agent's screen during calls. This provides an additional layer of information for auditing or troubleshooting that is not a standard feature in Five9.
• This tool's AI provides real-time insights and agent guidance during live calls. This offers a different level of support compared to Five9, where AI is primarily used for tasks like call routing.

Dialpad's Drawbacks Compared to Five9

• Dialpad Ai Contact Center's outbound dialers may have fewer advanced settings for high-volume campaigns. This is different from Five9, which provides a more robust predictive dialer with greater control over call pacing and strategy.
• The platform's reporting tools cover all communication channels, not just voice. Some users find that creating custom, in-depth reports for call metrics requires more effort compared to the specialized voice analytics in Five9.
• Some users report occasional technical glitches, such as application restarts or call lags. This can be a factor for teams that need the consistent stability of a specialized voice platform like Five9.

Pricing and Cost Structure

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting the Dialpad Ai Contact Center's official website.

10) Vonage Contact Center

Vonage Contact Center is a cloud solution that helps teams manage customer interactions. It provides tools for call management and integrates with other business systems to support sales and service operations.

The platform offers features to direct both inbound and outbound communications. This makes it an option for teams that require a phone dialer.

Vonage Contact Center's Main Features

• Integrates with Salesforce to manage routing and reporting for Service Cloud and Sales Cloud users.
• Provides agents with contextual data and workflows through its integration with ServiceNow's Customer Service Management solution.
• Connects with Microsoft Dynamics 365 to give agents a 360-degree view of the customer journey within the application.

Vonage Contact Center vs. Five9: A Comparison

Average Review score: 4.2/5 stars based on 100 G2 reviews.

• Vonage Contact Center offers deep integration with Salesforce, which embeds routing and reporting directly into the CRM. This differs from Five9, where integration often functions as a separate layer.
• The tool integrates deeply with enterprise platforms like ServiceNow and Microsoft Dynamics 365. This creates a unified agent experience within those systems, unlike Five9, which typically operates as a separate, connected application.
• This platform blends voice with Salesforce digital channels to create a single customer experience. This can reduce administrative complexity compared to Five9, where managing multiple channels might require more setup.
• Its mobile app allows agents to handle calls from any location. This provides more flexibility for remote work than Five9's system, which is mainly designed for desktop use.

Vonage's Drawbacks Compared to Five9

• Vonage Contact Center's outbound dialer may have fewer advanced settings for high-volume campaigns. This is different from Five9, which provides a more robust predictive dialer with greater control over call pacing and strategy.
• Some users report that the platform's reporting tools are less specialized for voice-only metrics. In contrast, Five9 offers deep analytics specifically designed for call center operations, which can be simpler to configure for voice-focused teams.
• The system's deep integration with CRMs like Salesforce can be a drawback for teams that need a standalone contact center. Five9 operates as a dedicated voice platform, which might be a more direct solution for some organizations.

Pricing and Subscription Plans

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting Vonage Contact Center's official website.

Which Five9 Alternative Should You Choose?

Choosing the right Five9 alternative depends on your team's specific needs, from call volume to integration requirements. This guide analyzed several top options to help you compare features and find the best fit for your operations.

If your goal is to automate sales functions, 11x provides digital workers to manage tasks like prospecting and lead qualification. This allows your sales team to focus on closing deals while the AI handles routine activities.