SureConnect Alternatives

SureConnect is a popular choice, and for good reason. Many teams use it because it excels at its core job: it connects calls reliably and helps manage outreach. It gets the basic dialing functions right.

However, some users note limitations with integrations and reporting. If you need different features, you might be looking for an alternative. We've analyzed the best options to help you choose. Let's get started.

11x: Add Digital Workers to Your Sales Team

If your team is exploring the use of digital workers for sales tasks, 11x is a relevant option. The platform provides autonomous agents designed to handle parts of the sales process, which may fit your operational goals.

11x is a GTM platform that uses AI agents to automate the sales workflow. Its agent, Alice, identifies prospects, conducts outreach via email and LinkedIn, and maintains your CRM. Another agent, Julian, handles inbound lead qualification and schedules meetings.

The platform combines functions like data enrichment, outreach, and email warmup. This approach can replace the need for multiple separate tools within a GTM stack.

SureConnect Alternatives

The following section details several SureConnect alternatives. We will analyze each option's pricing, features, and specific advantages and disadvantages when compared directly with SureConnect.

1) Gong

Gong is a revenue platform that uses AI to centralize customer interactions and CRM data. The system offers an auto-dialer, records calls, and provides conversation intelligence for revenue teams.

It uses AI agents to automate tasks and deliver data-driven forecasts. Companies use it for deal execution, pipeline management, and large-scale sales engagement. It also supports sales training and tracks strategic initiatives.

Gong's Main Features

• The platform unifies customer interactions and CRM data in one workspace for analysis and operational use.

• It provides over 12 domain-specific AI agents that automate tasks and recommend next-best actions for revenue teams.

• The system delivers data-driven forecasting with centralized analytics and bias-free insights based on customer data.

• It connects with existing tech stacks through more than 250 integrations, enriching other systems with its data.

Gong vs. SureConnect: Where It Excels

Average Review Score: 4.8/5 stars based on 6,247 G2 reviews

• Gong offers conversation intelligence that analyzes customer interactions across calls and emails. This provides deeper insights than SureConnect, which focuses primarily on call connection.

• It includes built-in sales coaching tools like scorecards and coaching cards. These features help managers train their teams based on real call data, an area not covered by SureConnect.

• The platform delivers data-driven revenue forecasts based on customer interaction analysis. This is a more advanced analytical capability than the standard reporting some find limited in SureConnect.

• With over 250 integrations, the tool connects with a wide range of other systems. This allows it to enrich other platforms with its data, which provides more flexibility compared to SureConnect's integration options.

• The system uses more than 12 specific AI agents to automate tasks and suggest next actions. This level of automation for revenue teams goes beyond the call management functions of SureConnect.

Gong vs. SureConnect: Potential Drawbacks

• Some users report occasional call or recording issues. This is a point of contrast with SureConnect, which is primarily known for its reliable core dialing performance.

• The platform's extensive features often come with a higher price. Teams that only need a straightforward auto-dialer, like SureConnect, may find the cost to be a significant factor.

• Gong is a comprehensive revenue intelligence tool, not just a dialer. Teams looking for a simple solution for call management might find SureConnect to be a more direct fit.

Pricing and Cost-Effectiveness

Gong's pricing is customized and typically higher than SureConnect, reflecting its comprehensive feature set. Since pricing models can vary, we recommend visiting Gong's official website for the most accurate and up-to-date information.

2) Chorus.ai

Chorus.ai is a conversation intelligence platform. It analyzes customer interactions from calls and meetings to provide insights for revenue teams. The tool is an option for those who need phone dialer functions as part of a wider system for sales data analysis.

It converts conversation data into information for deal management and team coaching. This helps companies use customer feedback to refine sales strategy.

Chorus.ai's Main Features

• The platform analyzes conversation data from customer calls and meetings to provide insights to revenue teams.

• It converts raw conversation data into structured information used for managing deals.

• The system uses interaction analysis to generate material for team coaching and development.

• It allows companies to use direct customer feedback from conversations to refine their sales strategy.

Chorus.ai vs. SureConnect: Where It Excels

Average Review Score: 4.5/5 stars based on 2,972 G2 reviews

• Chorus.ai analyzes conversations from calls, meetings, and emails to provide deep insights. This is a more advanced function than SureConnect's primary focus on connecting calls.

• The platform uses AI to create automated call summaries and action plans. This saves time on manual note-taking, a feature not available in SureConnect.

• The tool converts call data into coaching materials for sales training. This helps managers use real conversations for team development, a capability SureConnect does not offer.

• The system provides searchable transcripts of recorded calls. This allows teams to quickly find key information from past conversations, a feature for data analysis that SureConnect lacks.

Chorus.ai vs. SureConnect: Potential Drawbacks

• Chorus.ai is a comprehensive platform, and some users note that occasional call or recording issues can happen. This may be a consideration for teams that need a tool focused only on dependable call connection, like SureConnect.

• The platform's main purpose is conversation analysis, not just dialing. For teams that only require a straightforward auto-dialer, SureConnect provides a more focused solution without the additional layers of analytics features.

• With its advanced AI and analytics capabilities, Chorus.ai typically comes at a higher cost. SureConnect can be a more cost-effective choice for organizations that do not need a full conversation intelligence suite.

Pricing and Cost-Effectiveness

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting Chorus.ai's official website.

3) Dialpad Ai Sales

Dialpad Ai Sales is a communication platform built for sales teams. It uses AI to assist with various sales tasks and offers tools for customer outreach.

The system is an option for those who need phone dialer functions within a broader sales engagement platform, rather than a standalone tool.

Dialpad Ai Sales's Main Features

• The platform uses AI to provide real-time call transcriptions and offers live coaching suggestions to sales agents during calls.

• It automates post-call work by generating summaries, action items, and sentiment analysis from conversation data.

• The system includes a power dialer to automate outreach and integrates with CRM platforms to log activities and sync data.

Dialpad Ai Sales vs. SureConnect: Where It Excels

Average Review Score: 4.4/5 stars based on 4,351 G2 reviews

• Dialpad Ai Sales provides real-time coaching suggestions during live calls. This feature for agent development is a notable difference from SureConnect's focus on call connection.

• The platform automates post-call work by generating summaries and action items from conversations. This is a more advanced function compared to the standard reporting in SureConnect.

• It offers AI-driven call transcriptions that teams can review after a call. This provides a level of data analysis that is not a core feature of SureConnect.

• The tool integrates voice, messaging, and meetings into one workspace. This creates a unified communications system, whereas SureConnect operates primarily as a dialing tool.

• Dialpad can capture an agent's screen during a call for later review. This capability for auditing or training is not typically found in a straightforward dialer like SureConnect.

Dialpad Ai Sales vs. SureConnect: Potential Drawbacks

• Dialpad Ai Sales is a broad platform, and some users report occasional call lag or microphone issues. This is a point of contrast with SureConnect, which is primarily known for consistent call connection performance.

• The tool's comprehensive nature can introduce a learning curve for new users and administrators. In comparison, SureConnect provides a more focused feature set that teams may find simpler to adopt.

• Some users mention that the resolution of technical problems can involve support escalations, which may cause delays. Teams that require very fast support for a core dialer might find this experience different.

Pricing and Cost-Effectiveness

Dialpad Ai Sales's pricing is typically higher than SureConnect's, reflecting its comprehensive feature set. For the most accurate and up-to-date pricing information, we recommend visiting Dialpad Ai Sales's official website.

4) RingCentral Engage Voice

RingCentral Engage Voice is a contact center solution for outbound and blended customer engagement. It offers sales and service teams multiple dialer modes, such as predictive, progressive, and preview, to connect with customers. The platform supports compliance with contact regulations.

Teams use it for outbound campaigns, telemarketing, and appointment follow-ups. The system works to increase agent talk time and reduce idle periods between calls.

RingCentral Engage Voice's Main Features

• The platform provides multiple dialer modes, including predictive, progressive, and preview, for outbound campaigns.

• It includes features to support compliance with industry contact regulations.

• The system is designed for both outbound and blended customer engagement strategies.

• It works to increase agent talk time and minimize idle time between calls.

RingCentral Engage Voice vs. SureConnect

Average Review Score: 4.0/5 stars based on 154 G2 reviews.

• RingCentral Engage Voice offers an omnichannel solution with over 30 digital channels like chat and SMS. This provides more ways to contact customers compared to SureConnect's voice-only focus.

• The platform connects with over 300 other systems through prebuilt integrations. This offers more flexibility than SureConnect, which some users find limited in its integration options.

• It includes AI options like bots and Intelligent Virtual Agents for self-service. This automates some interactions, a feature not present in SureConnect's core dialing system.

• The tool provides advanced functions like session routing and queuing. These features manage incoming communication more effectively than the standard call connection in SureConnect.

• RingCentral has a fully integrated workforce engagement and analytics solution. This gives deeper insights into team performance compared to the basic reporting available in SureConnect.

RingCentral vs. SureConnect: Potential Drawbacks

• Some users note occasional call quality issues with RingCentral Engage Voice. This contrasts with SureConnect, which teams often choose for its reliable core dialer and consistent call connection.

• As a comprehensive solution, the platform can have a longer implementation time. In comparison, SureConnect offers a focused feature set that teams may find simpler and faster to adopt for basic outbound calls.

• Its extensive features often mean a higher price point. For teams that only need a straightforward auto-dialer, SureConnect can be a more budget-friendly option without the extra functionalities.

Pricing and Cost-Effectiveness

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting RingCentral Engage Voice's official website.

5) Salesloft

Salesloft is a sales engagement platform for revenue teams. It helps manage the full sales cycle, from initial prospect contact to deal closure. The system combines email, phone, and social touchpoints into a single workflow.

Teams use it to structure outreach sequences with calls and other steps. It provides a dialer and tools for call analysis. This makes it an option for those who need more than a basic call connection tool.

Salesloft's Main Features

• The platform automates multi-step outreach to build and nurture the sales pipeline and prioritize buyers.

• An AI engine, Rhythm, converts buyer signals into a prioritized list of next-best actions for sellers.

• The system provides deal and opportunity management with AI insights into risk, next steps, and acceleration tactics.

• It offers AI-assisted, real-time forecasting that turns pipeline data into an action plan.

Salesloft vs. SureConnect: Where It Excels

Average Review Score: 4.5/5 stars based on 4,145 G2 reviews

• Salesloft offers a full sales engagement platform that manages email, phone, and social touchpoints in one workflow. This is a broader scope than SureConnect's primary focus on call connection.

• Its AI engine, Rhythm, analyzes buyer signals to create a prioritized task list for sellers. This level of AI-driven guidance is a feature not found in SureConnect's core dialing system.

• The platform includes sales analytics and AI-assisted forecasting to provide insights into pipeline health. This offers more advanced data analysis than the standard reporting some users find limited in SureConnect.

• Conversation intelligence and sales coaching tools are built into the platform to analyze call recordings. This helps managers train teams on real interactions, a capability SureConnect does not offer.

Salesloft vs. SureConnect: Potential Drawbacks

• Salesloft is a comprehensive platform, and some users report occasional call issues. This is different from SureConnect, which teams often select specifically for its consistent core dialing performance.

• The tool's broad feature set can introduce a learning curve for teams that only need a simple dialer. SureConnect, in comparison, offers a more straightforward user experience focused solely on call management.

• Its extensive capabilities often result in a higher price point. For teams whose primary need is a reliable auto-dialer, SureConnect can be a more cost-effective choice without the additional sales engagement features.

Pricing and Cost-Effectiveness

Salesloft's pricing is customized based on its comprehensive features, and it is generally higher than SureConnect. For the most accurate and up-to-date pricing information, we recommend visiting Salesloft's official website.

Add Digital Workers to Your Team with 11x

If your team is ready to use digital workers for sales, 11x is a relevant option. Its autonomous agents handle prospecting, outreach, and CRM updates, allowing your team to focus on closing deals. Explore how 11x can support your operational goals.

At 11x, we use AI to run your sales playbook. Our agent Alice identifies accounts, enriches data, and conducts outreach. Julian handles calls, qualifies prospects, and schedules meetings. This approach combines functions like data enrichment and outreach, replacing multiple tools in a GTM stack.

Book a demo to see how it works.

6) Outreach

Outreach is a sales execution platform that helps revenue teams manage customer interactions. The system combines phone, email, and social media contact into a single workflow to guide sales activities.

Teams use it to build and automate communication sequences. The platform includes a dialer and call tools, which makes it an option for those who need more than a basic call connection service.

Outreach's Main Features

• The platform deploys AI agents across the sales cycle to assist with prospecting, forecasting, deal management, and coaching.

• An AI forecasting engine provides pipeline predictions and allows for scenario simulation to plan for future quarters.

• The system offers real-time guidance during calls through content cards that help agents answer buyer questions.

• It includes a deal management function that uses AI to identify risks and opportunities within active deals.

Outreach vs. SureConnect: Where It Excels

Average Review Score: 4.3/5 stars based on 3,479 G2 reviews

• Outreach manages email, phone, and social media in a single sequence. This gives a broader view of engagement than SureConnect, which focuses only on voice calls.

• Its AI forecasting engine predicts pipeline outcomes and lets teams simulate scenarios. This provides more advanced analytics than the basic reporting some users note in SureConnect.

• The platform offers real-time guidance with content cards during live calls. This helps agents answer questions on the spot, a feature for sales coaching that SureConnect does not have.

• A deal management feature uses AI to identify risks and opportunities in the pipeline. This provides a layer of deal intelligence that is beyond the scope of SureConnect's call connection features.

Outreach vs. SureConnect: Potential Drawbacks

• Some users report that Outreach can sometimes experience slow loading or sync issues. This is a point of contrast with SureConnect, which is known for its reliable core dialing performance.

• Its extensive feature set may be more than what a team needs if they only require a simple dialer. SureConnect, in comparison, provides a more direct solution focused purely on call connection.

• Outreach is a comprehensive platform, which often means a higher cost. Teams that only need a straightforward auto-dialer might find SureConnect to be a more cost-effective option.

Pricing and Cost-Effectiveness

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting Outreach's official website.

7) Freshsales

Freshsales is a sales CRM that unites sales and marketing teams on one platform. It provides a complete customer view and context for sales conversations. The system includes built-in phone and email functions.

Teams use it for lead management and to automate sales work. The integrated phone supports outbound call campaigns and records all call activity directly inside the CRM for future reference.

Freshsales's Main Features

• The system uses an AI called Freddy to run campaigns and to capture, qualify, route, and track leads.

• It provides Kanban-style views for deal and pipeline management, allowing users to organize and progress deals with drag-and-drop cards.

• An AI assistant, Freddy, drafts emails and provides ongoing guidance to sales agents.

• The platform includes workflow and task automation to handle repetitive administrative work.

Freshsales vs. SureConnect: Where It Excels

Average Review Score: 4.5/5 stars based on 1,224 G2 reviews

• Freshsales provides an AI assistant, Freddy, that drafts emails and gives deal insights. This offers sales guidance that SureConnect, as a dialer, does not provide.

• It unifies sales and marketing with built-in phone, email, and chat. This is different from SureConnect, which focuses mainly on voice calls.

• The platform has Kanban-style views to manage the sales pipeline visually. SureConnect does not include this type of deal tracking feature.

• Its workflow automation handles repetitive sales tasks beyond just dialing. This is a broader scope of automation than what SureConnect offers.

• The system provides full lead management features to qualify and route leads. This is a core CRM function not present in SureConnect's call management tool.

Freshsales vs. SureConnect: Potential Drawbacks

• Freshsales is a broad CRM, and some users report occasional issues with its built-in phone. This is different from SureConnect, which specializes in reliable call connection and consistent performance for its core dialing function.

• The tool is a comprehensive platform with many features, which can introduce a learning curve. Teams that only need a straightforward auto-dialer may find SureConnect's focused system simpler to adopt and manage.

• As a full CRM, its pricing includes features beyond just dialing. For teams that only require a dedicated call management tool, SureConnect can be a more cost-effective option without the extra CRM functionalities.

Pricing and Cost-Effectiveness

Freshsales offers several pricing tiers, including Growth at $9 per user per month, Pro at $39, and Enterprise at $59. This structure reflects its comprehensive CRM features, making it a potentially cost-effective choice for teams needing an all-in-one solution.

In contrast, SureConnect's pricing is customized but is generally lower as it focuses solely on dialing. For the most accurate pricing, we recommend visiting the Freshsales official website.

8) Aircall

Aircall is a cloud-based phone system and call center software. It integrates with CRM and helpdesk tools. Sales and support teams use the platform for phone operations. Features include a power dialer, tools to route calls, and analytics. The system centralizes call data within other business applications.

Aircall's Main Features

• The platform integrates voice, SMS, and social media into a single interface.

• It provides bi-directional syncing with over 100 business applications, including CRM and helpdesk tools.

• The system includes call center features like a power dialer, an analytics dashboard, and call coaching tools.

• It uses AI to optimize call routing and automate repetitive tasks for sales and support teams.

Aircall vs. SureConnect: Where It Excels

Average Review Score: 4.4/5 stars based on 1,314 G2 reviews

• Aircall integrates voice, SMS, and social media into a single interface. This provides more communication channels than SureConnect's voice-focused system.

• It offers bi-directional syncing with over 100 business applications. This allows for more flexible data flow compared to SureConnect's integration options.

• The platform includes call coaching tools to help train agents. This is a feature for team development that SureConnect does not offer.

• Its system uses AI to optimize call routing for sales and support teams. This is a more advanced function than the standard call connection provided by SureConnect.

Aircall vs. SureConnect: Potential Drawbacks

• Some users report occasional call quality issues, especially with a weak internet connection. This contrasts with SureConnect, which teams often select for its consistent and reliable core dialing function.

• As a comprehensive communication platform, Aircall includes many features beyond dialing. Teams that only need a simple auto-dialer may find SureConnect's focused design easier to adopt and manage without the extra complexity.

• The application can sometimes take a while to load or experience lag, according to user feedback. This is a point of difference from SureConnect, which is designed as a more lightweight tool focused on call connection speed.

Pricing and Cost-Effectiveness

Aircall offers plans starting at $30 per user per month for its Essentials plan and $50 for its Professional plan, both with a three-user minimum.

While SureConnect's pricing is customized, it is generally lower, reflecting its more focused feature set. For detailed pricing, we recommend visiting Aircall's official website.

9) Zendesk Sell

Zendesk Sell is a sales CRM with tools for sales force automation. The platform helps teams manage productivity and provides pipeline visibility. It centralizes customer conversations and deal history to support sales operations without manual data entry.

The system includes built-in functions for calls, emails, and meetings from a single interface. It has click-to-call features, logs and records calls, and offers activity reports.

Zendesk Sell's Main Features

• The system provides tools for opportunity and pipeline management, along with task and activity management for sales teams.

• It includes marketing automation and email marketing functions to support campaign execution.

• The platform offers customer support features such as case management, a customer portal, and a knowledge base.

Zendesk Sell vs. SureConnect: Where It Excels

Average Review Score: 4.2/5 stars based on 490 G2 reviews

• Zendesk Sell provides full sales force automation tools, including pipeline and opportunity management. This is a broader scope compared to SureConnect, which focuses on call connection.

• It includes built-in email marketing functions to support campaign execution. This is a different capability from SureConnect's voice-only system.

• The platform offers customer support features like case management and a customer portal. SureConnect operates as a dialing tool and does not provide these support functions.

• Its system has lead management tools to track contacts through the sales process. This is a core CRM function not found in SureConnect's call management system.

Zendesk Sell vs. SureConnect: Potential Drawbacks

• Zendesk Sell is a broad CRM, and some users report occasional glitches. This is different from SureConnect, which is known for its reliable performance as a dedicated dialing tool.

• The tool has many features, which can create a learning curve. In comparison, SureConnect offers a more focused design that is simpler for teams that only need a dialer.

• Some reviews mention that support for technical issues can be slow. This may be a consideration for teams that require fast assistance for a core dialing function.

Pricing and Cost-Effectiveness

Zendesk Sell's pricing reflects its status as a full CRM and is typically higher than SureConnect. The cost includes a wide range of sales force automation and support features beyond simple dialing.

For teams that only need a dedicated dialer, SureConnect may be a more budget-friendly choice. For the most accurate pricing, we recommend visiting Zendesk Sell's official website.

Zendesk Sell offers plans starting at $19 per user per month, billed annually. While SureConnect has custom pricing, it is typically a more budget-friendly choice for teams that need only a dialer, as Zendesk's cost covers its full CRM features. For detailed pricing, visit the Zendesk Sell official website.

10) HubSpot Sales Hub

HubSpot Sales Hub is a sales software platform that is part of the HubSpot CRM. It provides tools for sales teams to manage processes and customer interactions. The system includes phone dialer capabilities and other sales engagement functions for a complete workflow.

Teams use it to connect with prospects and manage the sales pipeline from one place. This makes it an option for those who need more than a standalone dialer.

HubSpot Sales Hub's Main Features

• The system provides sales force automation for contact, account, opportunity, and pipeline management.

• It includes marketing automation features to run email marketing and manage campaigns.

• The platform offers customer support tools, including case management.

• It provides mobile user support and social collaboration features.

HubSpot Sales Hub vs. SureConnect: Where It Excels

Average Review Score: 4.4/5 stars based on 12,407 G2 reviews.

• HubSpot Sales Hub provides full sales force automation, including pipeline and opportunity management. This is a broader scope than SureConnect, which focuses on call connection.

• The platform includes marketing automation features to run email campaigns. This is a different capability compared to SureConnect's voice-only system.

• It offers customer support tools such as case management. SureConnect operates as a dialing tool and does not have these support functions.

• The system has lead management tools to track contacts through the sales process. This is a core CRM function not present in SureConnect's call management system.

HubSpot Sales Hub vs. SureConnect: Drawbacks

• HubSpot Sales Hub is a comprehensive CRM, which can be complex for teams that only need a dialer. SureConnect offers a more direct, focused solution for call management without extra features.

• Some users report that the tool's built-in phone can have occasional issues. This is different from SureConnect, which is known for its reliable performance as a dedicated dialing tool.

• The platform's pricing includes a full suite of CRM tools. For teams that only need a dedicated dialer, SureConnect can be a more cost-effective choice since its price reflects a more focused feature set.

Pricing and Cost-Effectiveness

HubSpot Sales Hub offers plans starting at $20 per user per month for its Starter tier, with Professional and Enterprise plans at $100 and $150, respectively. While SureConnect has custom pricing, it is typically a more budget-friendly choice for teams that need only a dialer, as HubSpot's cost covers its full CRM features. For detailed pricing, visit the HubSpot Sales Hub official website.

Which One Should You Go With?

Choosing the right SureConnect alternative depends on your team's specific needs, budget, and existing tech stack. This guide reviewed several options to help you evaluate which platform aligns with your operational goals.

If your team is exploring digital workers for sales, 11x is a relevant option. Its autonomous agents handle prospecting, outreach, and CRM updates, allowing your team to focus on closing deals.