Chatbase

Chatbase is a platform for building and deploying AI support agents tailored to businesses. It enables organizations to create AI-powered customer support solutions that handle complex queries, integrate with existing systems, and offer personalized responses. Trusted by over 9,000 businesses across 140+ countries, including Siemens, Postman, and PwC.

Features

Intelligent AI Agent Engine

• Built on state-of-the-art large language models capable of multi-step reasoning.
• Fine-tune agents on your proprietary data without writing code.
• Multilingual understanding for global customer bases.

Workflow Orchestration

• Visual builder to design conversation flows and fallback rules.
• Smart escalation hands conversations to human agents when criteria are met.
• Configurable actions let agents modify records, schedule events, or manage subscriptions in real time.

Integrations & Extensibility

• Native connectors for CRMs (Salesforce), help desks (Zendesk), messaging apps (WhatsApp, Messenger), productivity tools (Slack, Notion), and payment gateways (Stripe).
• Web widgets and REST APIs for embedding the agent in any product.
• Client libraries and Zapier support for no-code automation.

Security & Compliance

• SOC 2 Type II and GDPR compliant architecture.
• End-to-end encryption (in transit and at rest) plus granular data-scoping.
• Data ownership guarantees your content is never used to train external models.

Analytics & Continuous Optimization

• Real-time dashboards covering resolution rates, CSAT, and sentiment.
• A/B testing to compare multiple model configurations.
• Feedback loop to retrain agents and improve accuracy over time.

Use Cases

• Deploy a multilingual post-purchase concierge that tracks orders, processes refunds, and recommends add-ons.
• Embed a self-service troubleshooting bot inside a SaaS dashboard to deflect tickets.
• Automate subscription upgrades, pauses, or cancellations directly within messaging channels.
• Provide secure, real-time account balance and payment status via integration with internal finance systems.
• Run A/B experiments on conversation scripts to discover the highest-converting support flows.

Pricing

Free trial available – no credit card required. Detailed pricing information is available on the Chatbase Pricing page.

Customer Reviews and Feedback

Chatbase has received positive feedback for its effectiveness and ease of use. Users appreciate its ability to handle complex queries and integrate seamlessly with existing systems.

“Chatbase is a strong signal of how customer support will evolve. It is an early adopter of the agentic approach, which will become increasingly effective, trusted, and prominent.” — Marc Manara, OpenAI

“This is awesome, thanks for building it!” — Logan Kilpatrick, Google

“An overpowered tool built with the OP stack.” — Greg Kogan, Pinecone

Pairing Chatbase with 11x

11x is an AI digital workforce platform that automates B2B go-to-market and sales operations. Its AI agents, Julian and Alice, autonomously engage, qualify, and schedule meetings with leads using behavioral signals—without requiring engineering lift or manual outreach.

When used together, Chatbase and 11x can streamline customer interactions across the sales and support lifecycle. For instance, 11x's AI agents can qualify leads and schedule meetings, while Chatbase's AI support agents handle onboarding and post-sales support queries. This combination ensures a smooth transition from sales to support, enhancing the overall customer experience.

Book a demo to see how 11x can identify your ideal buyers, engage decision-makers 24/7, and book meetings on autopilot.