CallFluent Alternatives

CallFluent is a popular tool for good reasons. Many teams use its AI agents for high-volume outreach and to qualify leads. It performs well when you need to make many calls quickly and gather basic information from potential customers.

However, some users say the AI voice can sound robotic, and it might struggle with complex questions. This can lead teams to look for other options. We analyzed the top alternatives to help you find the right fit. Let's get started.

Consider 11x for Your Sales Team

For teams exploring digital workers for sales, 11x presents a focused option. The platform provides agents that can handle specific sales functions. This lets your sales representatives concentrate on closing deals and building relationships with qualified leads.

This approach can be useful for organizations that want to add automated capabilities to their sales process. It allows for scaling outreach without a proportional increase in headcount.

11x is a go-to-market platform that uses AI agents to manage the sales process. It is designed to operate autonomously from start to finish.

Its agent, Alice, finds prospects, handles outreach on email and LinkedIn, and updates your CRM. Another agent, Julian, qualifies inbound leads and books meetings.

The platform unifies functions in one place. This removes the need for separate tools for data enrichment, outreach, or email warmup.

CallFluent Alternatives

Here is our analysis of the top CallFluent alternatives. We compare each tool on pricing, features, and its specific pros and cons against CallFluent.

1) Gong

Gong is a revenue-AI platform that unifies sales workflows. It provides over 12 domain-specific AI agents to automate tasks and surface actions. For outreach, it has Gong Engage for personalized engagement and an auto-dialer for high-volume calls.

These functions support deal execution and pipeline management. The platform captures and analyzes customer interactions, which provides data for sales coaching and forecasting. It manages the entire revenue cycle.

Gong's Main Features

• Captures, analyzes, and operationalizes customer interactions and CRM data in a unified workspace.
• Provides data-driven forecasting using centralized analytics and bias-free insights.
• Records and transcribes calls to extract insights for sales coaching and assessing pipeline health.
• Connects to an existing tech stack and enriches systems with Gong data via more than 250 integrations.

How Gong Compares To CallFluent

Average Review score: 4.8/5 stars based on 6,247 G2 reviews.

• Gong captures and analyzes customer interactions from calls, emails, and more. This offers a broader dataset for sales coaching compared to CallFluent, which focuses on executing high-volume calls.
• The platform includes specific sales coaching tools like scorecards and coaching cards. These features are not a core part of CallFluent's offering, which is centered on lead qualification.
• It uses AI and machine learning to analyze conversations and provide data-driven forecasts. This analytical use of AI differs from CallFluent, where AI primarily serves to automate the calling process.
• This tool manages the entire revenue cycle, from outreach to forecasting. This is different from CallFluent, which specializes in the initial outreach and lead qualification stages of the sales process.

Where Gong Falls Short Of CallFluent

• Gong's platform covers the entire revenue cycle, which can result in a higher cost. For teams that only need automated outreach, CallFluent presents a more budget-friendly option.
• The tool is designed for broad revenue intelligence, not just specialized, high-volume outbound calling. CallFluent focuses entirely on AI agents for outreach, which might be a better fit for teams with that specific need.
• Its implementation can be more complex and may take around a month. This is different from a more focused tool like CallFluent, which can offer a quicker setup for teams that need only automated calling.
• Some users note occasional AI inaccuracies or limitations. This might be a consideration for teams that want the fully autonomous calling performance central to CallFluent's design.

Pricing and Budget Considerations

Gong does not publish its pricing, but it is perceived as a premium option, which aligns with its comprehensive feature set. As CallFluent is more focused, it can be a more budget-friendly choice. For exact costs, we recommend visiting Gong's official website for a quote.

2) Chorus.ai

Chorus.ai is a conversation intelligence platform. It captures and analyzes interactions from customer calls, meetings, and emails. The tool provides insights on sales conversations for revenue teams.

This data helps managers with coaching and forecasting. It also shows representatives what top performers do, so they can adopt successful tactics. The platform focuses on the analysis of conversations, not the execution of calls.

Chorus.ai's Main Features

• Captures and analyzes customer interactions across calls, meetings, and emails.
• Provides insights from sales conversations to assist with manager coaching and forecasting.
• Highlights the tactics used by top-performing representatives to replicate successful strategies.

How Chorus.ai Compares To CallFluent

Average Review score: 4.5/5 stars based on 2,972 G2 reviews.

• Chorus.ai captures and analyzes customer interactions from calls, emails, and meetings. This provides a wider range of data for sales coaching compared to CallFluent, which is designed to execute high-volume calls.
• The platform offers specific sales coaching tools like scorecards and coaching cards. These features are not a core part of CallFluent, which centers on lead qualification through its AI agents.
• It uses AI to analyze conversations and provide data-driven insights for team improvement. This analytical use of AI is different from CallFluent, where AI primarily serves to automate the calling process.
• This tool highlights successful tactics from recorded calls to help representatives learn. CallFluent, in contrast, focuses on increasing the volume of outreach to generate leads.

Where Chorus.ai Falls Short Of CallFluent

• Chorus.ai analyzes past conversations and does not offer AI agents for outbound calls. In contrast, CallFluent automates the outreach process to generate new leads for sales teams.
• The platform is designed for conversation intelligence, not for the execution of sales tasks. CallFluent, on the other hand, actively qualifies leads through its automated agents.
• Its features are for broad conversation analysis, which can be costly. For teams that only need automated outreach, CallFluent offers a more focused and potentially more budget-friendly solution.

Pricing and Budget Considerations

Chorus.ai does not publish its pricing, but it is perceived as a premium option. Since CallFluent is more specialized for outreach, it may be a more budget-friendly choice for teams with that specific need. For exact costs, we recommend visiting Chorus.ai's official website for a quote.

3) CallRail

CallRail provides marketing analytics and tracks phone calls. It connects customer calls, form submissions, and conversations to the marketing campaigns that prompted them. The platform attributes inbound leads to specific advertisements or content.

This function gives businesses clear data on campaign performance and return on investment. Teams use this information to optimize their ad spend and strategy based on what drives customer contact.

CallRail's Main Features

• Tracks customer calls and form submissions and connects them to the marketing campaigns that drove them.
• Attributes inbound leads to specific advertisements or content to measure campaign performance.
• Provides data on return on investment to help optimize marketing spend and strategy.

How CallRail Compares To CallFluent

Average Review score: 4.6/5 stars based on 1,529 G2 reviews.

• CallRail attributes inbound leads from calls and forms to specific marketing campaigns, which provides data on ROI. This is different from CallFluent, which generates leads through outbound calling.
• The platform provides multi-channel attribution for calls, texts, and forms. This gives a broader view of lead sources compared to CallFluent's focus on the automated calling process.
• It offers detailed analytics on marketing campaign performance to help optimize ad spend. CallFluent's model, in contrast, centers on outreach volume and lead qualification.
• This tool uses dynamic number insertion to track different marketing sources precisely. This inbound tracking function is distinct from CallFluent's role in executing outbound calls.

Where CallRail Falls Short Of CallFluent

• CallRail tracks inbound leads from marketing campaigns. It does not have AI agents to perform outbound calls, which is the core function of CallFluent for lead generation.
• The tool's AI provides analytics and call summaries. This differs from CallFluent, where AI agents autonomously execute outreach and qualify prospects during live conversations.
• This platform is for marketing analytics to measure campaign return on investment. It does not actively qualify leads through conversation, a primary task for CallFluent's AI agents.

Pricing and Budget Considerations

CallRail offers tiered plans starting at $50 per month for call tracking, with more advanced packages priced higher. Since CallFluent does not publish its pricing, its cost is likely based on outbound call volume, making it a different value proposition than CallRail's inbound analytics focus. For detailed costs, check CallRail's official website.

4) Observe.ai

Observe.ai is an AI platform for contact centers that analyzes customer interactions to find insights. It evaluates agent performance and automates quality assurance. The system provides tools to assist and coach agents based on conversation data, which supports teams that perform sales outreach.

Observe.ai's Main Features

• Automates quality assurance by evaluating 100% of all AI and human-handled interactions for compliance.
• Augments live agents with real-time guidance, smart scripts, and next-best action prompts.
• Provides post-interaction analytics, including screen recording and insights on customer sentiment and operational trends.
• Surfaces answers instantly from knowledge bases to assist agents during live interactions.

How Observe.ai Compares To CallFluent

Average Review score: 4.6/5 stars based on 228 G2 reviews.

• Observe.ai automates quality assurance by evaluating all agent interactions. This differs from CallFluent, which uses AI to perform outbound calls, not to analyze agent performance.
• It provides real-time guidance and smart scripts to assist human agents during calls. CallFluent's AI agents, in contrast, operate autonomously and do not support a human team.
• The tool offers detailed post-interaction analytics, including customer sentiment reports. CallFluent's analysis centers on lead qualification data from its automated calls.
• This platform includes agent performance management tools for coaching and training. CallFluent does not have this function, as it automates outreach instead of managing human agent performance.

Where Observe.ai Falls Short Of CallFluent

• Observe.ai is built to analyze conversations and does not have AI agents for outbound calling, which is the primary function of CallFluent for lead generation.
• Unlike CallFluent's agents that qualify leads directly, Observe.ai's system supports human agents. It does not have a feature for autonomous lead qualification through conversation.
• Its features center on quality assurance and coaching for existing teams. This is different from CallFluent, which focuses on generating new sales opportunities through automated outreach.

Pricing and Budget Considerations

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting Observe.ai's official website.

5) CallMiner Eureka

CallMiner Eureka is a conversation analytics platform that analyzes customer interactions from calls, emails, and chats. The system extracts insights to improve agent performance, enhance the customer experience, and ensure compliance.

It provides a view of the customer journey and identifies areas for operational change. The platform's focus is analysis, not automated outreach with AI agents.

CallMiner Eureka's Main Features

• Aggregates voice and digital interactions from sources like chat, email, and social media into a single platform.
• Provides real-time agent guidance through live alerts and in-call coaching to improve outcomes.
• Automates quality assurance and compliance with auto-scorecards and policy adherence monitoring.

How CallMiner Eureka Compares To CallFluent

Average Review score: 4.5/5 stars based on 217 G2 reviews.

• CallMiner Eureka analyzes customer interactions from calls, emails, and chats. This provides a more complete view of the customer journey compared to CallFluent, which focuses only on automated outbound calls.
• It offers real-time guidance to human agents during calls. This is different from CallFluent, where AI agents operate autonomously without supporting a human team.
• The platform automates quality assurance with features like auto-scorecards. CallFluent, in contrast, is designed for lead generation and does not include agent performance evaluation tools.
• This tool uses AI to analyze conversations for customer sentiment and emotion. This analytical depth is different from CallFluent's AI, which primarily qualifies leads based on conversational data.

Where CallMiner Eureka Falls Short Of CallFluent

• CallMiner Eureka does not generate new leads through outbound calling, as its function is to analyze existing customer interactions. CallFluent, in contrast, is built to create new sales opportunities with its autonomous AI agents.
• The platform is designed to support human agents with data and insights, not to replace manual outreach. This is different from CallFluent, which provides a fully automated solution for making calls and qualifying prospects.
• This tool addresses the post-interaction stage of the sales process by providing analytics. It does not operate at the top of the funnel like CallFluent, which actively engages potential customers to fill the sales pipeline.

Pricing and Budget Considerations

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting CallMiner Eureka's official website.

Let 11x Handle Your Sales Outreach

If you want to add digital workers to your sales team, 11x provides a targeted platform. Its AI agents manage outreach and qualification, which frees your representatives for high-value activities like relationship development and deal closure.

To see how autonomous agents can fit into your sales process, visit the 11x website. There you can explore the platform's features and schedule a demonstration with their team.

With 11x, we run your sales process from start to finish. Alice finds prospects and handles outreach, while Julian qualifies leads and books meetings. The platform unifies data and outreach functions, removing the need for extra tools.

Book a demo to see the platform in action.

6) Invoca

Invoca is a conversation intelligence platform for marketing and sales teams. It tracks inbound calls from digital marketing campaigns and provides analytics on the conversations. This helps businesses attribute revenue to specific marketing efforts and learn customer intent.

Invoca's Main Features

• Connects inbound phone calls to the specific marketing campaigns that generated them.
• Uses AI to analyze conversations for keywords, customer sentiment, and conversion outcomes.
• Integrates with marketing and sales tools like Google Ads, Facebook, and Salesforce.
• Provides real-time call routing and agent coaching prompts based on conversation data.

How Invoca Compares To CallFluent

Average Review score: 4.7/5 stars based on 1,281 G2 reviews.

• Invoca's function is to track and analyze inbound calls from marketing campaigns. This is different from CallFluent, which automates outbound calls to generate leads.
• The platform provides marketing attribution data to measure campaign ROI. CallFluent, in contrast, provides lead qualification data from its AI-driven outreach.
• Its AI analyzes conversations to provide insights for marketing and sales teams. CallFluent's AI conducts the conversations to qualify prospects autonomously.
• Invoca helps optimize marketing spend and identifies high-performing campaigns. CallFluent is designed to increase the volume of sales outreach.

Where Invoca Falls Short Of CallFluent

• Invoca does not have an outbound calling function. Teams that need to automate outreach will find this capability in CallFluent, not Invoca.
• The platform is built to analyze inbound interactions, not to generate new leads through active outreach. CallFluent is designed specifically for this purpose.
• Its AI assists teams with data and insights. It does not operate as an autonomous agent that can qualify leads, which is CallFluent's core feature.

Pricing and Budget Considerations

Invoca's pricing is customized and not publicly listed. Its value is in its ability to optimize marketing spend, which differs from CallFluent's focus on sales outreach. For specific costs, we recommend you visit Invoca's official website for a quote.

Invoca is a conversation intelligence platform for sales and marketing groups. It tracks inbound calls from digital ads and provides conversation analytics. The system's AI analyzes calls for keywords and outcomes. This helps a business connect revenue to ad campaigns and understand customer intent.

The platform does not make outbound calls. It focuses on the analysis of inbound customer interactions.

Invoca's Main Features

• Connects calls to marketing campaigns using dynamic number insertion for online and offline attribution.
• Uses a Signal AI suite for real-time call scoring and to identify lost-sales recovery signals.
• Automates quality assurance for contact-center agents with scorecards and coaching recommendations.
• Manages interactions with conversational IVRs, call routing, and provides transcriptions and recordings.

How Invoca Compares To CallFluent

Average Review score: 4.5/5 stars based on 928 G2 reviews.

• Invoca provides marketing attribution for inbound calls by connecting them to the campaigns that drove them. This is different from CallFluent, which focuses on generating leads through outbound calling.
• The platform uses AI to analyze conversations for customer sentiment and conversion outcomes. In comparison, CallFluent's AI conducts conversations to qualify leads, not for deep analysis.
• It offers call management tools like IVR and intelligent routing to handle incoming calls. CallFluent does not manage inbound calls, as its function is to make automated outbound calls.
• This tool automates quality assurance for human agents with features like scorecards. CallFluent does not have this function because its AI agents operate autonomously without a human team to manage.

Where Invoca Falls Short Of CallFluent

• Invoca is built to analyze interactions with inbound leads who already show interest. It does not create new sales opportunities from cold prospects, which is the core purpose of CallFluent's AI agents.
• The platform's AI functions as an analytical tool to support human agents with data. It does not operate as a digital worker that can autonomously handle the task of lead qualification, unlike CallFluent's agents.
• This platform helps marketing teams measure campaign return on investment. It does not actively fill the sales pipeline, a task CallFluent's AI agents perform with automated outreach.

Pricing and Budget Considerations

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting Invoca's official website.

7) Talkdesk

Talkdesk is a global cloud contact center platform for enterprises. The company builds its solutions with AI to optimize customer service processes.

It has a specific use case for sales teams, alongside other industries like healthcare and retail. The system supports customer experiences across any channel and has a global footprint.

Talkdesk's Main Features

• Provides omnichannel service for customer engagement across voice, chat, social media, email, and SMS.
• Offers industry-specific Experience Clouds for sectors like financial services, healthcare, and retail.
• Includes Workforce Engagement Management tools to monitor quality and optimize agent staffing.
• Allows embedding contact-center functions directly into other software via Talkdesk Embedded.

How Talkdesk Compares To CallFluent

Average Review score: 4.4/5 stars based on 2,431 G2 reviews.

• Talkdesk provides omnichannel support across voice, email, chat, and social media. This offers more customer contact points compared to CallFluent, which focuses on automated voice calls.
• It offers industry-specific solutions for sectors like healthcare and financial services. This provides tailored workflows, which is different from CallFluent's general sales outreach model.
• The platform includes workforce engagement tools to monitor and optimize human agent performance. CallFluent, in contrast, uses AI agents to automate outreach and does not manage human teams.
• This tool automates the entire customer journey with its Customer Experience Automation (CXA). This is a broader scope than CallFluent, which specializes in the initial outreach and lead qualification stages.

Where Talkdesk Falls Short Of CallFluent

• Talkdesk provides tools to assist human agents but does not offer fully autonomous AI agents for outbound calls. This is different from CallFluent, which uses AI to manage the entire outreach process.
• The platform's AI is built for customer service automation and analysis. It does not qualify new leads through live conversation, which is the main function of CallFluent's AI agents.
• Some teams may find its broad features for the entire customer journey too complex. CallFluent presents a more direct solution for teams that only need to automate outbound sales calls.

Pricing and Budget Considerations

Talkdesk offers several plans, with its CX Cloud Essentials package starting at $85 per user, per month. Since CallFluent does not publish its pricing, its cost is likely based on outreach volume, which is a different model than Talkdesk's per-user subscription. For detailed pricing, we recommend visiting Talkdesk's official website.

8) Dialpad Ai Contact Center

Dialpad Ai Contact Center is a communication platform with AI for sales and service teams. It offers tools for workflow automation and real-time agent support. The system handles customer interactions and supports sales outreach, a function relevant for teams that use AI agents.

Dialpad Ai Contact Center's Main Features

• Integrates voice, messaging, meetings, and fax communications into a single platform.
• Uses proprietary AI to provide real-time insights, automation, and call summaries with action items.
• Captures agent screens during calls and provides analytics for monitoring performance.
• Integrates with productivity tools, including Google Workspace and Microsoft 365.

How Dialpad Ai Compares To CallFluent

Average Review score: 4.4/5 stars based on 4,351 G2 reviews.

• Dialpad Ai Contact Center unifies voice, messaging, and meetings on one platform. This offers more ways to communicate compared to CallFluent, which specializes in automated voice calls.
• It uses AI to provide real-time insights and call summaries for human agents. This differs from CallFluent, where the AI operates as the agent instead of supporting a person.
• The tool captures agent screens during calls for performance monitoring. CallFluent does not have this function, as it uses autonomous AI agents and does not manage human teams.
• This platform integrates with productivity tools like Google Workspace and Microsoft 365. This creates a more connected workflow than CallFluent's focused, standalone process.

Where Dialpad Ai Falls Short Of CallFluent

• Dialpad Ai Contact Center assists human agents with data and real-time support. It does not provide autonomous AI agents that make outbound calls, which is the core function of CallFluent.
• This tool's AI analyzes conversations to support agents. It does not qualify leads in live conversations, a primary task for CallFluent's AI agents.
• For teams that only need to generate leads, the platform's wide range of features for the entire customer journey can be complex. CallFluent offers a more focused solution specifically for automated outreach.

Pricing and Budget Considerations

Dialpad does not publish its pricing. Its cost is likely based on a per-user subscription, which is a different model than CallFluent's expected volume-based pricing. For detailed costs, we recommend visiting Dialpad's official website.

9) Five9

Five9 is a cloud contact center platform with solutions for sales, service, and support. It uses AI and automation to manage customer interactions across voice and digital channels. The system has specific applications for sales teams.

It offers several dialer options to support outbound campaigns. AI tools like Agent Assist coach agents in real time, and the platform automates workflows to handle repetitive tasks.

Five9's Main Features

• Provides omnichannel engagement across voice, social, and email channels.
• Includes session routing and queuing functions to manage concurrent calls.
• Offers administrative tools for session summary notes and administrator access.
• Features reporting and dashboards for performance monitoring.

How Five9 Compares To CallFluent

Average Review score: 4.1/5 stars based on 533 G2 reviews.

• Five9 provides omnichannel support across voice, email, and social media. This offers more ways to contact customers compared to CallFluent, which focuses only on automated voice calls.
• It includes tools to assist human agents during live calls. This is different from CallFluent, where the AI agents operate on their own and do not support a human team.
• The platform has session routing and queuing to manage call traffic. CallFluent does not have these functions, as it is built to execute outbound calls, not manage them.
• This tool offers detailed reporting and dashboards to monitor agent performance. CallFluent's data, in contrast, centers on the results of its automated lead qualification calls.

Where Five9 Falls Short Of CallFluent

• Five9 provides AI tools to assist human agents during calls. It does not offer fully autonomous AI agents that handle outreach and lead qualification, which is CallFluent's main purpose.
• The platform's AI focuses on analysis and real-time coaching for sales representatives. This is different from CallFluent, where the AI itself acts as the agent to qualify prospects in conversation.
• This tool is a broad contact center solution. Teams that only need to generate leads with automated calls may find CallFluent to be a more specialized option.

Pricing and Budget Considerations

Five9 does not publish its pricing, but it is likely based on a per-user subscription, which is a different model than CallFluent's expected volume-based pricing. For exact costs, we recommend visiting Five9's official website.

10) Aircall

Aircall is a cloud phone system for sales and support teams. The platform integrates with CRM and helpdesk software to centralize communication. It offers call center tools like a power dialer and analytics to support outreach campaigns.

The system's AI provides call transcription and analysis. This gives teams data from conversations to monitor performance and guide sales strategy.

Aircall's Main Features

• Unifies voice, SMS, and social media channels into a single platform.
• Offers a click-to-call function from within CRM and helpdesk software.
• Includes an interactive voice response (IVR) system and call coaching tools.
• Works without hardware and allows for a quick setup process.

How Aircall Compares To CallFluent

Average Review score: 4.4/5 stars based on 1,314 G2 reviews.

• Aircall unifies voice, SMS, and social media channels on one platform. This provides more ways to contact customers compared to CallFluent, which focuses only on automated voice calls.
• It offers a click-to-call function from within CRM software. This helps sales teams work more efficiently, a feature not present in CallFluent's autonomous calling model.
• The tool includes live call coaching tools to help train sales representatives during calls. This is different from CallFluent, where AI agents operate on their own without human involvement.
• Aircall provides an interactive voice response (IVR) system to manage and route incoming calls. This inbound call management is a function not available in CallFluent, which is designed for outbound outreach.

Where Aircall Falls Short Of CallFluent

• Aircall provides tools like a power dialer to assist human agents. This is different from CallFluent, which uses fully autonomous AI agents to conduct outbound calls and qualify leads without human intervention.
• The platform is designed to support sales teams in their existing outreach efforts. It does not generate new leads from cold prospects, a primary function of CallFluent's AI agents.
• Its AI offers transcription and call analysis to provide insights from conversations. In comparison, CallFluent's AI acts as the sales agent itself, handling live conversations to qualify potential customers.

Pricing and Budget Considerations

Aircall offers plans starting at $30 per user, per month, providing predictable costs for teams with human agents. In contrast, CallFluent does not publish its pricing, which likely scales with outreach volume. For detailed costs, we recommend visiting Aircall's official website.

Which One Should You Go With?

Choosing the right CallFluent alternative depends on your team's specific needs, budget, and existing sales process. This guide reviewed several top platforms to provide a clear comparison and help you make an informed decision.

For teams looking to automate outreach and qualification, 11x offers a focused solution. Its AI agents manage the top of the sales funnel, allowing your representatives to concentrate on building relationships and closing deals with qualified leads.