EBI.AI

Overview

EBI.AI is an AI-powered platform that enables organizations to create, launch, and manage conversational customer assistants quickly. It combines large language models, human-in-the-loop supervision, and a pay-as-you-grow model to enhance customer satisfaction, expand service capacity, and reduce support costs for over 20,000 businesses globally.

Features

Rapid AI Assistant Deployment

• Launch a fully working assistant in 10–15 minutes via a no-code builder
• Library of pre-built templates, integrations, and step-by-step guides
• Choice of self-serve (AI SaaS) or fully managed setup and supervision

Conversational Intelligence

• Large language models and NLP for natural, context-aware dialogue
• Human-in-the-loop reviews to continually improve answers and accuracy
• Live-chat escalation with unlimited agent seats for complex queries

Scalability & Integrations

• Native connectors for HubSpot, Zendesk, Zapier, Jira, Trello, Freshdesk, Mailchimp, Dropbox Sign, ShipStation, Campaign Monitor, and more
• API and webhook support to integrate with proprietary systems
• Organisation-wide roll-outs supported through the AI Services programme

Flexible Commercial Model

• First 30 days free with no credit card required
• Pay-as-you-grow billing based on a rolling three-month usage average
• Real-time usage analytics recommend the most cost-effective plan

Security, Compliance & ROI Tracking

• Enterprise-grade security and compliance measures built-in
• Performance dashboards demonstrate up to 533% ROI within six months
• Continuous monitoring to track savings versus traditional channels

Use Cases

• Flash Campaign Support: Spin up an assistant for a limited-time promotion to absorb traffic spikes without extra staffing.
• 24/7 After-Hours Coverage: Provide round-the-clock answers and live-chat escalation when human agents are offline.
• Integration-Driven Workflow Automation: Capture customer data through the assistant and push it straight into CRM or ticketing tools to eliminate manual entry.
• Organisation-Wide Knowledge Hub: Deploy a single conversational front end that surfaces information drawn from multiple departments and data sources.
• Usage-Based Cost Optimisation: Start free, then scale capacity automatically as enquiry volume grows—avoiding fixed licence commitments.

Pricing

EBI.AI offers a 30-day free trial with no credit card required. The pay-as-you-grow pricing is calculated on a three-month rolling average. Both self-serve and fully managed options are available. Usage in the first month is analyzed to recommend the optimal plan. For more details, visit EBI.AI.

Pairing EBI.AI with 11x

11x is an AI digital workforce platform that automates B2B go-to-market and sales operations. Its AI agents, Julian and Alice, autonomously engage, qualify, and schedule meetings with leads using behavioral signals—without requiring engineering lift or manual outreach.

EBI.AI and 11x can be used together to streamline customer interactions and sales processes. For instance, EBI.AI's conversational assistants can handle initial customer inquiries and support, while 11x's AI agents can take over to qualify leads and schedule meetings. This combination ensures that customer queries are addressed promptly and sales opportunities are maximized.

Book a demo to see how 11x can identify your ideal buyers, engage decision-makers 24/7, and book meetings on autopilot.