Rasa Platform

Overview

Rasa Platform is a conversational AI tool that combines generative AI with rule-based business logic to create context-aware interactions. It supports multiple language models and offers full extensibility without vendor lock-in, providing users with a flexible and powerful solution for building conversational assistants.

Features

Conversational AI Core

• Combines generative AI with rule-based business logic for precise, context-aware conversations.
• Supports multiple language models through CALM (Conversational AI with Language Models) architecture.
• Offers full extensibility with an open-core foundation, avoiding vendor lock-in.

Visual Builder & Collaboration

• Provides a no-code, drag-and-drop interface for designing, testing, and iterating assistants via Rasa Studio.
• Handles digressions, corrections, and interruptions seamlessly.
• Enables collaboration among writers, designers, and engineers in a shared workspace.

Deployment Flexibility

• Supports on-premises, private cloud, or fully managed service deployments.
• Managed Service includes proactive support, reduced time-to-value, and lower total cost of ownership.
• Horizontally scalable architecture supports global, mission-critical workloads.

Security, Compliance & Governance

• Provides enterprise-grade security controls and auditability.
• Includes observability, monitoring, and analytics features.
• Aligns with industry regulations for finance, healthcare, telecom, and more.

Extensibility & Ecosystem

• Offers open APIs and SDKs for custom business logic and CI/CD integration.
• Backed by an active developer community with over 50 million downloads.
• Integrates with existing enterprise tooling for seamless workflows.

Use Cases

• Regulated Financial Advisory Chatbot: Provides personalized guidance while meeting stringent audit and data-residency requirements through on-prem deployment.
• Healthcare Intake Triage Assistant: Collects symptoms, triages patients, and hands off securely to clinicians with HIPAA-compliant controls.
• Telecom Multilingual Troubleshooting Flow: Switches languages mid-conversation and manages interruptions to resolve connectivity issues faster.
• Internal DevOps Helpdesk Bot: Allows engineers to query build status and incident runbooks through a secure Slack assistant integrated via open APIs.
• Rapid Product Launch FAQ Builder: Enables non-technical product managers to spin up and iterate launch-day assistants in Rasa Studio without writing code.

Pricing

For detailed pricing information, visit Rasa Platform.

Customer Reviews and Feedback

Users appreciate Rasa Platform for its flexibility, advanced capabilities, and ease of use. It is praised for enabling secure and intuitive conversational experiences.

"Rasa's latest platform marks a revolutionary advancement in the realm of conversational AI. It effortlessly combines ease of use with advanced capabilities and will enable us to securely leverage the potential of Large Language Models to create an even more intuitive conversational experience for our customers." - Andreas Böhmann, VP IT Enterprise & Integration Architecture, Deutsche Telekom

"If you're out to build serious conversational applications—not just dabble—Rasa is the platform you do it with. The upfront investment in the right platform will yield benefits in shorter time-to-market and lower overall total cost of ownership." - Dom Sammut, Engineering Manager, Conversational Experiences, nib

"Our team loves working on the Rasa platform. The flexibility has produced many creative ideas, and we already have teams outside of the Care department that want to use our virtual assistant." - Lindsey McCarthy, Senior Technology Product Manager, AI, T-Mobile

Pairing Rasa Platform with 11x

11x is an AI digital workforce platform that automates B2B go-to-market and sales operations. Its AI agents, Julian and Alice, autonomously engage, qualify, and schedule meetings with leads using behavioral signals—without requiring engineering lift or manual outreach.

Rasa Platform and 11x can be used together to create a comprehensive sales engagement solution. For instance, Rasa can handle initial customer interactions, qualify leads, and then pass them to 11x for further engagement and meeting scheduling. This combination ensures a smooth transition from initial contact to a booked meeting, enhancing the overall customer experience.

Book a demo to see how 11x can identify your ideal buyers, engage decision-makers 24/7, and book meetings on autopilot.