Sierra

Sierra is an AI-powered platform that helps businesses deliver more human, effective customer experiences. Organizations deploy Sierra’s AI agents to answer questions, solve problems, and take real actions for customers across channels and in multiple languages—while staying on brand, secure, and fully auditable.

Features

Conversational AI Agents

• 24/7 virtual agents that mirror your brand’s tone and exhibit authentic empathy.
• Resolve complex service workflows—including exchanges, refunds, and subscription changes—without human escalation.
• Adhere to company policies and explicitly disclose any limitations to maintain transparency.

Omni-Channel & Voice Engagement

• Single deployment covers chat, email, SMS, social, and IVR.
• “Sierra Speaks” provides natural, interactive voice support with intelligent call routing and escalation summaries.
• Automatic language detection and real-time translation for truly global service.

Deep Customization & Integration

• Connect directly to Shopify, Zendesk, Salesforce, and other systems so agents can look up orders, update tickets, or issue refunds.
• Granular guardrails let teams set goals, constraints, and on-the-fly policy updates.
• Build once with Agent OS and publish to every customer touchpoint.

Security, Compliance & Governance

• Deterministic access control, automatic PII masking, and data isolation—company data is never used to train external models.
• Full audit trails for every interaction to satisfy QA teams and regulators.
• Meets industry best practices for encryption and compliance (HIPAA, PCI-DSS, SOC 2).

Analytics & Continuous Improvement

• Real-time dashboards tracking resolution rates, CSAT, and emerging intents.
• Closed-loop feedback system lets non-technical teams retrain agents on new scenarios.
• Run A/B tests to benchmark AI performance against human agents and optimize outcomes.

Use Cases

• Instantly scaling support during product launches or holiday peaks without adding temporary staff.
• Proactively notifying customers—via voice or chat—about shipping delays or service outages in their preferred language.
• Guiding patients through appointment scheduling, insurance verification, and pre-visit forms within healthcare portals.
• Transforming routine support chats into revenue opportunities by recommending complementary products based on CRM insights.
• Delivering a 24/7 VIP travel concierge that recognizes loyalty status and personal preferences across channels.

Pricing

For detailed pricing information, visit Sierra.

Customer Reviews and Feedback

Users appreciate Sierra for its genuine and empathetic AI responses, as well as its ability to handle complex service workflows efficiently.

“I knew the AI agent would answer questions quickly, but I didn’t expect the responses to be so genuine and empathetic.” — Maureen Martin, VP of Customer Care, WeightWatchers

Pairing Sierra with 11x

11x is an AI digital workforce platform that automates B2B go-to-market and sales operations. Its AI agents, Julian and Alice, autonomously engage, qualify, and schedule meetings with leads using behavioral signals—without requiring engineering lift or manual outreach.

When used together, Sierra and 11x can streamline customer interactions and sales processes. For instance, Sierra's AI agents can handle customer service inquiries while 11x's AI agents focus on engaging and qualifying leads. This combination ensures that customer service and sales efforts are aligned and efficient.

Book a demo to see how 11x can identify your ideal buyers, engage decision-makers 24/7, and book meetings on autopilot.