BetterContact Alternatives

You might be using BetterContact for its strong waterfall enrichment, which pulls contact data from many sources. It's known for accuracy in finding B2B emails and phone numbers, making it a solid choice for no-code prospecting and simplifying lead generation.

But like any tool, it has limits. Some users mention occasional missing contacts or issues with the credit system. We've analyzed top alternatives, comparing their pros and cons from G2 reviews to help you shortlist options. Let's get started.

Consider 11x For Your Sales Team

Should your sales efforts require digital workers, consider 11x. Its platform is used to build and deploy automated workers for tasks like research and outreach. This can free up your team for more strategic activities.

We offer 11x, a GTM platform where AI agents manage your sales process. Our agent Alice finds prospects, runs outreach on email and LinkedIn, and updates your CRM.

A second agent, Julian, qualifies inbound leads and books meetings. The platform unifies data enrichment, outreach, and email warmup, so separate tools are not needed.

BetterContact Alternatives

Here is a detailed breakdown of ten BetterContact alternatives. We analyze each option based on its pricing, main features, and how it stacks up against BetterContact in terms of advantages and potential drawbacks.

1) Intercom

Intercom is an AI customer service company with two primary offerings. The first is Fin, an AI agent that integrates with existing helpdesks to answer questions and resolve issues automatically. The second is the Intercom Suite, a package that combines the Fin agent with a helpdesk. This suite aims to provide faster response times, improve agent efficiency, and offer a consolidated view of customer service operations.

Intercom's Main Features

• The Fin AI agent integrates with existing support helpdesks to answer questions and resolve customer issues automatically.
• It takes actions on behalf of a human agent to complete tasks and handle requests.
• The Intercom Suite combines the Fin agent with a helpdesk into a single product for customer service operations.
• This suite provides a consolidated view of support activities to improve agent efficiency and deliver faster responses.

How Intercom Compares to BetterContact

Average Review score: 4.5/5 stars based on 3,490 G2 reviews.

• Intercom provides an AI agent for customer service, while BetterContact focuses on contact data enrichment for sales prospecting.
• Its AI agent, Fin, resolves support tickets and handles complex requests, a function not present in BetterContact, which finds contact details.
• The platform integrates with helpdesks like Zendesk and Salesforce to automate support. BetterContact, in comparison, enriches contact lists for sales teams.
• Unlike BetterContact's specialized data service, Intercom offers a complete customer service suite that includes an AI agent and a helpdesk.

Intercom's Limitations For Sales Prospecting

• Intercom does not offer B2B contact data enrichment. This makes it different from BetterContact, which specializes in finding verified emails and phone numbers for sales outreach.
• The platform lacks a waterfall enrichment process. Some users might find this a drawback compared to BetterContact, which uses multiple data providers to increase the chances of finding accurate contact information.
• As a customer service tool, Intercom is not built for sales prospecting. This focus is different from BetterContact, which is designed specifically to simplify the lead generation process for sales teams.

Pricing and Budget Considerations

BetterContact uses a pay-per-result model, charging for successfully found contacts. Intercom’s pricing is structured around customer service, with a plan at $0.99 per resolution or subscriptions starting at $29 per seat monthly. Your choice depends on whether you need to pay for sales data acquisition or for customer support automation.

2) Zendesk Suite

Zendesk Suite is a service platform for customer and employee interactions. It uses AI agents and omnichannel ticketing to manage conversations from email, chat, voice, and social media. The system also provides an internal help desk for HR or IT requests, trusted by more than 100,000 companies.

It combines analytics and workflow automation to handle inquiries in a single workspace. The platform serves both small businesses and large enterprises across various industries, from retail to software, to resolve support conversations.

Zendesk Suite's Main Features

• Deploys autonomous bots that resolve customer issues end-to-end.
• Unifies conversations from email, chat, social media, SMS, and voice into a single inbox.
• Offers tools for agent scheduling, forecasting, and staffing management.
• Provides tools to monitor and improve the performance of human agents.

How Zendesk Suite Compares to BetterContact

Average Review score: 4.3/5 stars based on 6,256 G2 reviews.

• Zendesk Suite deploys AI agents to handle customer support tickets automatically, a function not present in BetterContact, which enriches contact lists for sales teams.
• It offers an omnichannel ticketing system that gathers customer messages from email, chat, and social media into one view, whereas BetterContact focuses on data enrichment.
• The platform includes an internal help desk to manage employee requests for departments like IT or HR, a feature for internal support rather than external sales prospecting like BetterContact.
• This tool provides reporting and analytics to track agent performance and customer satisfaction, which differs from BetterContact’s reporting on contact find rates.

Zendesk Suite's Limitations For Sales Prospecting

• Zendesk Suite is built for customer service, so it lacks tools for sales prospecting. BetterContact, in contrast, focuses entirely on providing contact data to build lead lists for sales teams.
• The tool does not use a waterfall enrichment method. This means it may not find as many contacts as BetterContact, which checks several data providers to ensure higher accuracy for sales outreach.
• Some sales teams might find the workflow unsuitable. The platform integrates with support systems to manage tickets, unlike BetterContact, which is designed to enrich prospect lists for a sales workflow.

Pricing and Budget Considerations

BetterContact has a pay-per-result model, a cost-effective choice for sales data acquisition. In contrast, Zendesk Suite uses a subscription model; its team package is $55 per agent monthly, a structure that offers predictable costs for support teams. For full details, visit Zendesk Suite's official website.

3) LiveChat

LiveChat is a customer service and sales platform that uses AI. It engages website visitors in real time to increase sales and automate tasks with chatbots. The platform also has an in-app AI Copilot for support.

More than 35,000 companies use it. For sales teams, it can qualify prospects and schedule meetings, which serves as a form of lead generation.

LiveChat's Main Features

• Offers a real-time live chat widget to start proactive chats and share product cards or order details.
• Manages messages from website chat, WhatsApp, Messenger, and Instagram in a single omnichannel inbox.
• Includes an AI Copilot that suggests replies, enhances text, and produces instant conversation summaries.
• Integrates with chatbots to answer FAQs, qualify leads, and automate sales tasks around the clock.

How LiveChat Compares to BetterContact

Average Review score: 4.5/5 stars based on 758 G2 reviews.

• LiveChat provides a real-time chat widget to engage website visitors, which is different from BetterContact's function of finding contact data for outreach lists.
• It unifies messages from channels like WhatsApp and Messenger into one inbox, while BetterContact focuses on supplying contact details rather than managing communications.
• The platform includes an AI Copilot to assist support agents with replies and summaries, a feature for live interaction that BetterContact does not have.
• This tool uses chatbots to qualify leads automatically on your website, offering an interactive method for lead generation compared to BetterContact's data enrichment service.

LiveChat's Limitations For Sales Prospecting

• LiveChat does not provide B2B contact data enrichment. This is different from BetterContact, which uses a waterfall process to find verified emails and phone numbers for sales outreach lists.
• The platform is designed for real-time website engagement. This workflow differs from BetterContact, which is built to enrich large lists of prospects for outbound sales campaigns.
• Its lead generation relies on visitors who start a chat. In comparison, BetterContact finds contact information for prospects who may not have visited your site, as it pulls data from multiple providers.

Pricing and Budget Considerations

BetterContact uses a pay-per-result model, which is cost-effective for sales data acquisition. In contrast, LiveChat offers subscription plans starting at $20 per seat monthly, providing predictable costs for teams focused on customer engagement. For full details, check the pricing on LiveChat's official website.

4) Freshdesk Messaging

Freshdesk Messaging is a software for sales and customer engagement teams. It lets businesses connect with customers on their website, mobile app, or social channels like WhatsApp and Facebook Messenger. The platform sends targeted outbound messages and uses bots to automate conversations.

Sales teams use it to engage website visitors, qualify leads, and book meetings. This process helps convert visitors into customers.

Freshdesk Messaging's Main Features

• Engages customers through messaging on websites, mobile apps, and social channels like WhatsApp and Facebook Messenger.
• Sends targeted outbound messages to specific user segments for proactive engagement.
• Uses bots to automate conversations, qualify leads, and schedule meetings with potential customers.

How Freshdesk Messaging Compares to BetterContact

Average Review score: 4.4/5 stars based on 3,552 G2 reviews.

• Freshdesk Messaging engages website visitors with live chat and bots. This is different from BetterContact, which finds contact data for outbound sales lists.
• It unifies conversations from social channels like WhatsApp and Facebook Messenger. BetterContact, in contrast, does not manage communications but provides the data to start them.
• The tool sends targeted outbound messages to specific user segments on your website. This offers a way to proactively engage visitors, while BetterContact provides contact details for outreach outside your site.
• Its bots qualify leads and book meetings automatically. This automates a part of the sales process, whereas BetterContact automates the data acquisition step.

Freshdesk Messaging's Limitations For Prospecting

• The platform does not have a feature to find new B2B contact data. This function is central to BetterContact, which specializes in enriching lists with verified emails and phone numbers from multiple sources.
• Its tools are built for engaging visitors already on your website or app. This is a different model from BetterContact, which prepares contact lists for outbound sales teams to reach prospects who may be unaware of your company.
• Prospecting is limited to inbound leads who interact with your site or social media. In contrast, BetterContact enables outbound prospecting by providing contact details for individuals who have not yet engaged with your brand.

Pricing and Budget Considerations

BetterContact uses a pay-per-result model, which is cost-effective for sales data acquisition. In contrast, Freshdesk Messaging offers subscription plans—including a free tier and paid options from $15 to $79 per month—a structure better suited for teams managing ongoing customer engagement.

5) HubSpot Service Hub

HubSpot Service Hub is customer service software connected to the HubSpot CRM platform. It helps teams manage and scale their customer support. The tool unifies service data and channels into one view for support agents.

Its purpose is customer retention through better service. This differs from tools like BetterContact, which focus on the acquisition of new leads through data enrichment for sales outreach.

HubSpot Service Hub's Main Features

• Unifies service channels into an AI-powered help desk with automated routing and SLAs.
• Includes a customer success workspace with health scores and playbooks to monitor customer health.
• Provides conversation intelligence using AI for call analysis and agent coaching insights.
• Manages customer feedback through NPS, CSAT, and custom surveys.

How HubSpot Service Hub Compares To BetterContact

Average Review score: 4.4/5 stars based on 2,547 G2 reviews.

• HubSpot Service Hub offers an AI-powered help desk to manage customer support tickets. This is different from BetterContact, which focuses on finding contact data for sales teams.
• It provides customer health scores to track user satisfaction and retention. In contrast, BetterContact reports on the success rate of finding contact information.
• The platform unifies multiple service channels into a single workspace for support agents. BetterContact is built to supply data for outreach, not to manage incoming messages.
• You can manage customer feedback with its survey tools for NPS and CSAT. This feature supports customer retention, while BetterContact is designed for new lead acquisition.

HubSpot Service Hub's Limitations For Prospecting

• HubSpot Service Hub is not designed for B2B data enrichment. In contrast, BetterContact focuses on finding verified emails and phone numbers, a core need for outbound sales prospecting.
• It lacks a waterfall enrichment process. Some sales teams might see this as a limitation compared to BetterContact, which queries multiple data sources to improve the chances of finding accurate contact details.
• This platform is built for customer service, not for outbound sales prospecting. Its workflow centers on managing support tickets, which is a different focus from BetterContact's process of enriching lead lists for sales outreach.

Pricing and Budget Considerations

BetterContact uses a pay-per-result model, linking costs to successful data acquisition. In contrast, HubSpot Service Hub has a subscription model with a free tier and paid plans starting at $20 per seat monthly, which provides predictable costs for customer service teams.

Build Your Sales Team with 11x

To automate sales tasks, consider the digital workers from 11x. These agents handle research, outreach, and lead qualification. This allows your sales staff to focus on closing deals instead of manual work.

The platform combines data enrichment, outreach, and CRM updates into one system. You can learn more about how 11x AI agents manage the sales process and book meetings.

With 11x, we use AI to manage your sales process. Our agent Alice identifies accounts, enriches data, and runs outreach. Julian qualifies inbound leads and books meetings. The platform unifies data, outreach, and email warmup, replacing multiple tools in your GTM stack.

Book a demo to see the platform in action.

6) Tidio

Tidio is a customer experience tool for small and medium businesses. It unifies live chat, chatbots, and email marketing on one platform. Businesses use it to connect with customers and boost sales. The tool engages website visitors with live chat and automates lead generation through chatbots.

It also supports email marketing campaigns. This approach focuses on inbound engagement from website visitors, a different model from BetterContact's outbound data enrichment.

Tidio's Main Features

• Deploys a generative-AI chatbot, Lyro, that learns from FAQs to resolve up to 67% of customer questions across 12 languages.
• Unifies messages from live chat, email, Facebook Messenger, Instagram, and WhatsApp into a single dashboard.
• Provides a no-code workflow designer to build automations for lead capture, self-service FAQs, and sales funnels.
• Offers a real-time web chat widget with proactive messaging and customizable branding to engage visitors.

How Tidio Compares To BetterContact

Average Review score: 4.7/5 stars based on 1,754 G2 reviews.

• Tidio engages website visitors with a live chat widget and an AI chatbot named Lyro. This provides a way to capture inbound leads, while BetterContact focuses on finding data for outbound prospecting.
• The platform unifies messages from channels like email, Messenger, and Instagram into one dashboard. This is a feature for managing inbound communication, which is different from BetterContact's function of supplying data for outreach.
• Its AI agent, Lyro, can resolve up to 64% of common customer questions by using your existing help content. This automates customer support, whereas BetterContact automates the data acquisition part of the sales process.
• This tool includes a no-code workflow designer to build automations for tasks like lead capture and sales funnels. This is different from BetterContact, which automates the process of finding contact information rather than managing lead interactions.

Tidio's Limitations For Sales Prospecting

• Tidio does not provide a B2B contact data enrichment feature. This is different from BetterContact, which specializes in finding verified emails and phone numbers for outbound sales lists using a waterfall process.
• The platform's lead generation depends on visitors who engage with your website's chat. In comparison, BetterContact provides contact details for prospects who may not have visited your site, which supports an outbound sales strategy.
• This tool does not use a waterfall enrichment method. Some sales teams might find this a limitation, as BetterContact checks multiple data providers to increase the likelihood of finding accurate contact information for outreach campaigns.

Pricing and Budget Considerations

BetterContact uses a pay-per-result model, which is cost-effective for data acquisition. Tidio offers subscription plans, including a free tier and paid options starting at $24.17 per month. Your choice depends on whether you prefer paying for successful data finds or a fixed monthly cost for customer engagement tools.

7) Drift

Drift is a conversational sales platform. It uses AI chatbots and live chat to engage website visitors, qualify leads, and connect them with sales teams in real time. The tool can also book meetings automatically.

This process converts site traffic into sales opportunities. Its focus on inbound engagement differs from the outbound data enrichment BetterContact provides for prospect lists.

Drift's Main Features

• Deploys AI chat agents that use natural language to converse with visitors, answer questions, qualify leads, and schedule meetings 24/7.
• Uses a Fastlane feature to identify and qualify high-value buyers, allowing them to bypass forms and connect with sales reps immediately.
• Identifies anonymous website visitors to surface firmographic data and score intent, which helps tailor chat flows.
• Provides intelligent routing that pushes qualified buyers and conversation context directly into a seller’s workflow for follow-up.

How Drift Compares To BetterContact

Average Review score: 4.4/5 stars based on 1,252 G2 reviews.

• Drift uses AI chat agents to engage website visitors and schedule meetings automatically. This is different from BetterContact, which finds contact data for outbound sales campaigns.
• Its Fastlane feature allows qualified buyers to skip forms and connect directly with sales reps. BetterContact provides contact data but does not manage the on-site lead qualification process.
• The tool identifies anonymous website visitors to help tailor conversations in real time. In comparison, BetterContact enriches lists of known prospects with contact details.
• It intelligently routes qualified buyers and their conversation history to the correct salesperson. BetterContact delivers contact lists but does not include a system for routing live conversations.

Drift's Limitations For Sales Prospecting

• Drift does not have a B2B contact data enrichment feature. This function is central to BetterContact, which provides verified emails and phone numbers for outbound sales lists.
• The tool focuses on prospects who visit your website. This is different from BetterContact, which supplies contact data for individuals who may not know your company, a process suited for outbound sales.
• Its workflow centers on real-time chat, which may not suit teams that build large prospect lists for automated email campaigns. BetterContact is designed specifically to provide data for these types of outbound efforts.

Pricing and Budget Considerations

BetterContact uses a pay-per-result model, linking costs directly to successful data acquisition. Drift's subscription plans start at $2,500 per month, a price point that reflects its comprehensive conversational sales platform. Your decision will depend on whether you need a variable-cost data service or a fixed-cost, all-in-one engagement tool.

8) Crisp

Crisp is a business messaging platform that provides a shared inbox for sales and customer support. It centralizes communications from live chat, email, and social media into one place. The tool offers chatbots to automate conversations and includes a knowledge base for self-service. This approach helps teams collaborate to manage customer interactions.

Crisp's Main Features

• Centralizes communications from live chat, email, and social media into a shared inbox.
• Provides an AI chatbot and a scripted builder to automate conversations.
• Includes tools like Live Translate, a real-time typing view with MagicType, and plugin-free screen sharing.
• Integrates a knowledge base to provide customers with self-service support options.

How Crisp Compares To BetterContact

Average Review score: 4.5/5 stars based on 176 G2 reviews.

• Crisp offers a shared inbox that unifies customer messages from multiple channels. BetterContact, in comparison, focuses on providing contact data rather than managing ongoing conversations.
• The platform includes an AI chatbot to automate customer conversations. This differs from BetterContact, which automates the process of finding contact information, not the interaction itself.
• It includes features like Live Translate for multilingual support and MagicType to see what users type in real time. These tools assist live agents, a function not present in BetterContact's data enrichment service.
• This tool integrates a knowledge base to let customers find answers on their own. BetterContact, on the other hand, is designed to find contact details for outbound outreach, not to provide inbound support.

Crisp's Limitations For Sales Prospecting

• Crisp does not offer B2B contact data enrichment. This is different from BetterContact, which is built to find verified emails and phone numbers for outbound sales prospecting lists.
• The platform lacks a waterfall enrichment process. Some sales teams might find this a drawback compared to BetterContact, which queries multiple data providers to increase the chances of finding accurate contact information.
• Its workflow is designed for managing inbound customer conversations. This is a different approach from BetterContact, which is built to enrich large prospect lists for outbound sales campaigns.

Pricing and Budget Considerations

BetterContact uses a pay-per-result model, which is cost-effective for sales data acquisition. In contrast, Crisp offers subscription plans, including a free tier and paid options starting at $45 per month, providing predictable costs for teams that need to manage customer engagement.

9) Olark

Olark is a live chat software for sales and support teams. It uses chat automation to qualify leads and provides real-time chat transcripts for analysis. The tool organizes customer data through its own features and integrations with other CRMs.

Its function is to engage website visitors for lead capture or customer service. This model differs from the outbound data enrichment that BetterContact provides.

Olark's Main Features

• Offers a pop-up chat for real-time communication with website visitors.
• Sends targeted emails to support lead development efforts.
• Archives conversations for internal use and future reference.
• Provides customization options for the chat interface.

How Olark Compares To BetterContact

Average Review score: 4.3/5 stars based on 223 G2 reviews.

• Olark provides a pop-up chat for real-time communication with website visitors. This is different from BetterContact, which finds contact data for outreach lists.
• The tool sends targeted emails to support lead development from your website traffic. In comparison, BetterContact provides contact details for outbound sales campaigns.
• It archives all chat conversations for internal use and future reference. BetterContact delivers contact lists but does not have a system to store communication history.
• This platform allows customization of the chat interface to match your brand. BetterContact is a data enrichment service and does not offer a customizable user-facing widget.

Olark's Limitations For Sales Prospecting

• Olark does not offer B2B contact data enrichment for outbound sales. This is a key difference from BetterContact, which uses a waterfall process to find verified emails and phone numbers for prospect lists.
• The tool's lead generation depends on visitors who interact with your website chat. In contrast, BetterContact provides contact details for prospects who may not have visited your site, which supports an outbound sales strategy.
• Its workflow is designed for real-time engagement with website visitors. This approach differs from BetterContact, which is built to enrich large prospect lists for automated outbound sales campaigns.

Pricing and Budget Considerations

BetterContact uses a pay-per-result model, which is cost-effective for data acquisition. In contrast, Olark offers a subscription plan starting at $17 per month, providing a predictable cost for teams that need a live chat tool for customer engagement.

10) Help Scout

Help Scout is a platform for customer communication. It offers a shared inbox, knowledge base, and live chat features. Teams use the software to manage conversations and build relationships with customers.

The tool is for customer support, not sales prospecting. It does not find contact data for outreach like BetterContact.

Help Scout's Main Features

• Manages support interactions from email, live chat, and social media in one unified platform.
• Offers a knowledge base with searchable articles to provide customers with self-service support.
• Includes live chat support to manage real-time conversations on a website or app.
• Provides tools for team collaboration, user management, and reporting.

How Help Scout Compares To BetterContact

Average Review score: 4.4/5 stars based on 409 G2 reviews.

• Help Scout unifies customer messages from email and chat into a shared inbox. BetterContact, in comparison, provides contact data but does not offer a communication platform.
• The platform lets you build a knowledge base so customers can find their own answers. This self-service feature is for support, unlike BetterContact's data-finding service for sales.
• It offers live chat to talk with website visitors instantly. This is different from BetterContact, which finds contacts for outreach instead of managing on-site chats.
• This tool provides features for team collaboration on support issues. BetterContact is a data service and lacks tools for managing team workflows.

Help Scout's Limitations For Sales Prospecting

• Help Scout is a customer support platform, so it does not provide B2B contact data. This is different from BetterContact, which specializes in finding verified emails and phone numbers for sales lists.
• The platform lacks a waterfall enrichment process. Some sales teams might find this a drawback compared to BetterContact, which uses multiple data providers to find accurate contact information.
• Its workflow is built for managing inbound customer conversations. This focus is different from BetterContact, which is designed to enrich large prospect lists for outbound sales campaigns.

Pricing and Budget Considerations

BetterContact uses a pay-per-result model, linking costs to successful data acquisition. In contrast, Help Scout offers subscription plans with a free tier and paid options at $50 and $75 per month, providing predictable costs for customer support teams.

Which One Should You Go With?

Many variables need to be considered when choosing a BetterContact alternative. This guide has shared several options to help you decide.

If your sales process requires automation, consider 11x. Its AI agents find prospects, run outreach, and update your CRM, allowing your team to focus on closing deals instead of manual tasks.