ConvoZen.AI Alternatives

ConvoZen.AI is a popular tool for good reasons. It performs well for automating call audits and is known for its ease of use. Users also like its simple integrations, making it a solid choice for many contact centers.

However, like any tool, it has limits. Some users note the short free trial and lack of a manual auditing flow. For this reason, we analyzed top alternatives based on G2 reviews to help you find a better fit. Let's get started.

Consider 11x for Digital Sales Workers

For teams that want to add to their sales force, 11x provides digital workers for sales development. These agents handle prospecting and outreach. This lets your team focus on closing deals and may suit organizations that want to expand sales capacity.

11x is a GTM platform with AI agents to manage the sales process. Its agent Alice finds prospects, runs outreach, and updates the CRM. A second agent, Julian, qualifies inbound leads and books meetings. It unifies data enrichment, outreach, and email warmup tools into one platform.

ConvoZen.AI Alternatives

Below is a detailed breakdown of each alternative, comparing pricing, features, advantages, and drawbacks relative to ConvoZen.AI. This information will help you find the right tool for your needs.

1) Gong

Gong is a revenue-AI platform that centralizes workflows for revenue teams. It handles tasks from prospecting to renewal in a single environment. The platform uses AI agents and has over 250 integrations. Its use cases include conversation intelligence and call recording for deal execution and representative coaching.

Over 4,500 companies use Gong to manage customer interactions and enrich CRM records.

Gong's Main Features

• Uses over 12 domain-specific AI agents to automate tasks and suggest next actions.

• Prioritizes and personalizes outreach with an AI-guided sales engagement tool.

• Provides data-driven forecasting with centralized analytics and bias-free insights.

• Captures, analyzes, and operationalizes customer interactions and CRM data in a single workspace.

How Gong Compares to ConvoZen.AI

Average Review Score: 4.8/5 stars based on 6,247 G2 reviews.

• Gong covers the entire revenue cycle, from prospecting to renewal. This provides a broader scope than ConvoZen.AI, which focuses on call audits.

• The platform uses over 12 domain-specific AI agents for various tasks. This offers more specialized automation compared to the general call audit function in ConvoZen.AI.

• It includes an AI-guided sales engagement tool to prioritize and personalize outreach. ConvoZen.AI does not have a comparable feature for proactive sales activities.

• Its data-driven forecasting provides bias-free insights for revenue prediction. This differs from ConvoZen.AI, which centers on the analysis of past calls.

Where Gong Falls Short Compared to ConvoZen.AI

• Gong covers the entire sales process, which can be too complex for teams that only need a specialized call audit tool like ConvoZen.AI.

• The platform's implementation takes about one month, and it has a high perceived cost. This may not suit teams that need a faster, more budget-friendly solution.

• Some users report occasional issues with AI accuracy or call recording. This could be a concern for teams whose primary function is to perform precise call audits.

Pricing and Cost-Effectiveness

Gong does not publicly list its pricing, though it has a high perceived cost. For the most accurate information, check Gong's official website, as pricing models can vary significantly between tools.

2) Chorus by ZoomInfo

Chorus by ZoomInfo is a conversation intelligence platform that records, transcribes, and analyzes customer calls, meetings, and emails. It gives revenue teams visibility into conversations to understand deal outcomes, coach representatives, and forecast. The analysis is backed by proprietary machine learning.

Integrated ZoomInfo data enriches each interaction with company and contact information. This allows teams to see complete relationship histories and plan smarter outreach.

Chorus by ZoomInfo's Main Features

• Provides deal intelligence by syncing communications to the CRM and surfacing deal momentum and churn risk.

• Aggregates voice-of-the-customer data to reveal competitive trends and inform product strategy.

• Includes an onboarding toolkit with scorecards and methodology tracking to reduce representative ramp time.

• Offers native access to ZoomInfo’s contact and company data to enrich each interaction.

How Chorus Compares To ConvoZen.AI

Average Review Score: 4.5/5 stars based on 2,972 G2 reviews.

• The platform analyzes customer calls, meetings, and emails, which offers a broader scope than ConvoZen.AI's focus on call audits alone.

• It enriches each interaction with ZoomInfo's contact and company data. This provides deeper context compared to the standard analysis available in ConvoZen.AI.

• Chorus by ZoomInfo provides deal intelligence to surface momentum and risk. This differs from ConvoZen.AI, which centers on the analysis of past calls for quality assurance.

• This tool supports nine languages, such as German and Spanish. This provides more flexibility for global teams than ConvoZen.AI, which has fewer language options.

• The software includes a specific onboarding toolkit with scorecards. This offers a more structured approach to representative training than ConvoZen.AI's general audit features.

Where Chorus Falls Short Compared to ConvoZen.AI

• The platform's broad scope can feel complex for teams that only need a specialized call audit tool. ConvoZen.AI, in contrast, focuses solely on this function for a more direct user experience.

• Some users report occasional transcription errors, especially with strong accents. This may be a drawback for teams that depend on the high accuracy needed for precise call audits, a strength of ConvoZen.AI.

• Its implementation takes about one month, and it has a high perceived cost. This differs from ConvoZen.AI, which is often seen as a faster and more budget-friendly solution.

Pricing and Cost-Effectiveness

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting Chorus by ZoomInfo's official website.

3) Dialpad Ai

Dialpad Ai is a customer communications platform that uses AI to unify calls, messages, meetings, and contact center operations. It provides real-time transcriptions and summaries through its proprietary large-language model.

The platform offers post-call analytics, which includes automatic scores, compliance checks, and performance management. It also supports contact centers with tools for agent coaching and sentiment analysis.

Dialpad Ai's Main Features

• Unifies calls, messages, meetings, and contact center operations on a single platform.

• Delivers real-time AI coaching, tips, and insights to agents and sales representatives during live calls.

• Includes an outbound sales dialer with automations and real-time analytics for sales teams.

• Provides AI-powered virtual agents and assistants for interactive voice response (IVR) and other tasks.

How Dialpad Ai Compares to ConvoZen.AI

Average Review Score: 4.4/5 stars based on 4,351 G2 reviews.

• Dialpad Ai provides a unified platform for calls, messages, and meetings. This offers a wider range of communication tools compared to ConvoZen.AI's focus on call audit functions.

• It delivers real-time tips and guidance to agents during live calls. This is different from ConvoZen.AI, which analyzes call data after the conversation concludes.

• The tool includes AI-powered virtual agents for tasks like interactive voice response (IVR). This level of automation is not a feature within ConvoZen.AI.

• This platform supports communication across voice, text, and even fax. ConvoZen.AI, in comparison, is designed specifically for voice call analysis.

• The software also captures agent screens during calls. This adds visual context for audits, a feature not available in ConvoZen.AI.

Where Dialpad Ai Falls Short Compared to ConvoZen.AI

• Dialpad Ai offers a wide range of tools for calls and messages. This can be complex for teams that only need a dedicated call audit function, which is ConvoZen.AI's main focus.

• Some users report that the tool requires a notable learning period for administrators. This contrasts with ConvoZen.AI, which is often noted for its straightforward use.

• Technical issues, like duplicate call logging or microphone glitches, are sometimes mentioned by users. This might be a drawback for teams that depend on high accuracy for call audits, where ConvoZen.AI specializes.

Pricing and Cost-Effectiveness

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting Dialpad Ai's official website.

4) CallRail

CallRail is a platform for marketing analytics and call attribution. It connects customer interactions, like phone calls and texts, to the specific marketing campaigns that produced them. The software records and transcribes conversations for analysis.

Its AI then analyzes the text to identify keywords and score leads automatically. This process provides data on call quality and campaign performance, which helps teams understand their marketing return on investment.

CallRail's Main Features

• Connects phone calls and text messages to the specific marketing campaigns that generate them.

• Uses AI to analyze conversations and identify keywords from the transcribed text.

• Scores leads automatically based on the content of the interaction.

• Provides data on campaign performance to help measure marketing return on investment.

How CallRail Compares to ConvoZen.AI

Average Review Score: 4.6/5 stars based on 1,529 G2 reviews.

• CallRail connects calls and texts to specific marketing campaigns. This provides attribution data, which is different from ConvoZen.AI's focus on post-call quality audits.

• The platform tracks leads from forms and chats, not just calls. This gives a wider view of lead sources compared to ConvoZen.AI, which analyzes only voice interactions.

• It automatically scores leads based on conversation content. This helps prioritize sales efforts, a feature not present in ConvoZen.AI's quality assurance toolset.

• This tool provides local and toll-free numbers for tracking campaigns. ConvoZen.AI, in contrast, analyzes calls but does not manage the phone numbers used to receive them.

Where CallRail Falls Short Compared to ConvoZen.AI

• CallRail focuses on marketing attribution, which connects calls to campaigns. This is less specialized than ConvoZen.AI's dedicated features for automated quality assurance and agent performance audits.

• The platform's broad feature set for marketing analytics can introduce a learning curve. In contrast, ConvoZen.AI offers a more direct experience for users who only need a specialized call audit tool.

• Some users mention occasional issues with call tracking or support. This could be a drawback for teams that require the consistent accuracy of a dedicated audit platform like ConvoZen.AI.

Pricing and Cost-Effectiveness

CallRail offers transparent pricing, with its Call Tracking plan starting at $50 per month and more comprehensive plans reaching $150 per month. In contrast, ConvoZen.AI does not publicly list its pricing, so a direct cost comparison is not possible and requires contacting their sales team.

5) Invoca

Invoca is a conversation intelligence platform that connects marketing efforts to sales outcomes from phone calls. It records and transcribes conversations, then analyzes the data for insights.

Use cases include marketing attribution and sales performance analysis. The platform provides information on campaign effectiveness and helps teams understand the customer journey.

Invoca's Main Features

• Provides call tracking and marketing attribution using dynamic number insertion to optimize ROAS.

• Offers a Signal AI suite with real-time call scoring and signals for lost-sales recovery.

• Manages interactions with features like call routing, conversational IVRs, and agent collaboration tools.

• Includes developer access through REST APIs, webhooks, and JavaScript integrations.

How Invoca Compares To ConvoZen.AI

Average Review Score: 4.5/5 stars based on 928 G2 reviews.

• Invoca connects phone calls to marketing campaigns to measure return on investment. This differs from ConvoZen.AI, which focuses on auditing agent performance after the call.

• The platform offers a Signal AI suite that scores calls in real-time. This provides immediate insights during a conversation, while ConvoZen.AI analyzes calls after they conclude.

• It includes call management tools like conversational IVRs and intelligent call routing. ConvoZen.AI does not have features for managing incoming calls, as it is built for post-call analysis.

• This tool provides developer access with APIs and webhooks for custom integrations. This offers more flexibility for technical teams compared to the simpler integrations of ConvoZen.AI.

Where Invoca Falls Short Compared to ConvoZen.AI

• Invoca's broad feature set for marketing can be complex for teams that only need call auditing. ConvoZen.AI, in contrast, provides a more focused experience for quality assurance tasks.

• Some users report that the platform’s call transcriptions can be inaccurate. This may be a concern for teams that need the high precision of a dedicated audit tool like ConvoZen.AI.

• The tool can have a steep learning curve, according to user feedback. This is different from ConvoZen.AI, which is known for its ease of use and simpler implementation for call audit functions.

Pricing and Cost-Effectiveness

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting Invoca's official website.

Expand Your Sales Force with 11x

If your goal is to grow your sales team, consider 11x. Its digital agents find prospects and manage outreach, which lets your team focus on deal closure. Explore 11x to see if its AI agents fit your sales development strategy.

At 11x, we use AI to run your sales playbook. Our agent Alice finds accounts and handles outreach, while Julian qualifies leads and books meetings. We unify data enrichment, outreach, and email warmup tools into one platform, removing the need for extra software or hires.

Book a demo to see 11x in action.

6) Observe.AI

Observe.AI is a conversation intelligence platform for contact centers. It analyzes customer interactions from calls, email, and chat. The system provides conversation recording and transcription. It uses AI to extract insights for quality assurance and agent performance management, which are its primary use cases.

Observe.AI's Main Features

• Provides VoiceAI agents to handle high-volume and complex phone calls, with context transfer to human agents when needed.

• Offers real-time AI that gives live agent assistance, smart scripts, and next-best-action prompts during calls.

• Includes post-interaction AI that automates quality assurance for all interactions and provides targeted coaching workflows.

• Uses a "Moments" architecture and enterprise search to analyze conversations for product, marketing, and operations insights.

How Observe.AI Compares To ConvoZen.AI

Average Review Score: 4.6/5 stars based on 228 G2 reviews.

• Observe.AI analyzes interactions across calls, email, and chat. This provides a wider view of customer communication compared to ConvoZen.AI, which focuses only on call audits.

• It offers real-time AI assistance to agents during live calls. This is different from ConvoZen.AI, which analyzes call data after the conversation ends.

• The platform includes VoiceAI agents to handle routine phone calls. This level of automation is not a feature in ConvoZen.AI, which is designed for quality assurance of human-led calls.

• This tool uses a "Moments" architecture to find specific insights across all conversations. This allows for deeper analysis of product or marketing trends, a feature not available in ConvoZen.AI's call audit system.

Where Observe.AI Falls Short vs. ConvoZen.AI

• Observe.AI analyzes calls, email, and chat, which can be complex for teams that only need a dedicated call audit tool like ConvoZen.AI.

• Its implementation takes about three months, a longer timeline compared to ConvoZen.AI, which is known for a faster setup.

• Some users mention occasional transcription inaccuracies, which may be a concern for teams that require the high precision of ConvoZen.AI's specialized audit features.

Pricing and Cost-Effectiveness

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting Observe.AI's official website.

7) Fireflies.ai

Fireflies.ai is an AI assistant that joins and records meetings. It transcribes conversations from platforms like Zoom and Google Meet. The tool creates searchable transcripts and summaries to document discussions and track action items.

Its main use cases are conversation intelligence and conversation recording for teams that need to review meeting content.

Fireflies.ai's Main Features

• Uses an AI bot that automatically joins meetings from a calendar invite to record and transcribe conversations.

• Generates transcripts with 95% accuracy in over 100 languages and creates AI summaries with action items.

• Includes an AI search function, AskFred, that allows users to ask questions about past conversations.

• Provides a marketplace of over 200 AI apps to automate tasks like generating follow-up emails or scoring candidates.

How Fireflies.ai Compares to ConvoZen.AI

Average Review Score: 4.8/5 stars based on 710 G2 reviews.

• Fireflies.ai automatically joins and transcribes live meetings on platforms like Zoom. This is different from ConvoZen.AI, which analyzes call recordings after they conclude.

• It supports transcription in over 100 languages, which provides more flexibility for global teams compared to ConvoZen.AI's more limited options.

• The tool includes an AI search function to ask questions about past conversations, a different way to access data than ConvoZen.AI's structured analysis.

• A marketplace with over 200 AI apps automates tasks like generating follow-up emails, an extensibility feature not found in ConvoZen.AI.

• This platform integrates with collaboration tools like Slack and Trello for automated workflows. This offers a broader scope than ConvoZen.AI's focus on call center systems.

Where Fireflies.ai Falls Short vs. ConvoZen.AI

• Fireflies.ai acts as a general meeting assistant. This is different from ConvoZen.AI, which offers specialized features for automated call audits and agent performance reviews tailored to contact centers.

• The platform centers on transcription and summaries. It does not include the automated scoring or compliance check workflows found in ConvoZen.AI, which are designed for structured quality assurance.

• Some users note occasional transcription inaccuracies. This may be a drawback for teams that require the high-precision data necessary for performance audits, a function for which ConvoZen.AI is specifically built.

Pricing and Cost-Effectiveness

Fireflies.ai offers transparent pricing with a free plan and paid tiers starting at $10 per month. In contrast, ConvoZen.AI does not publicly list its pricing, suggesting a custom model. This makes Fireflies.ai a more accessible option for teams on a budget, while ConvoZen.AI requires a sales inquiry.

8) Otter.ai

Otter.ai is an AI tool that records and transcribes audio from meetings and conversations. It provides searchable text and automated summaries from voice discussions to document spoken content. Its main use cases are conversation intelligence and conversation recording for teams that need a record of discussions for analysis.

Otter.ai's Main Features

• Automatically joins meetings on platforms like Zoom and Google Meet to record, transcribe, and summarize conversations.

• Provides an AI chat feature that allows users to ask questions about the meeting content.

• Offers an OtterPilot for Sales to automate follow-up emails and sync call data with Salesforce and HubSpot.

• Imports and transcribes pre-recorded audio and video files for analysis.

How Otter.ai Compares To ConvoZen.AI

Average Review Score: 4.3/5 stars based on 305 G2 reviews.

• Otter.ai automatically joins live meetings on platforms like Zoom to transcribe in real-time. This is different from ConvoZen.AI, which analyzes call recordings after they are complete.

• It includes an AI chat feature that lets users ask questions about the meeting content. ConvoZen.AI provides structured analysis but does not have a similar interactive chat function.

• The tool offers an OtterPilot for Sales that automates follow-up emails and syncs call notes to a CRM. This provides sales automation features not found in ConvoZen.AI's quality assurance toolset.

• This platform allows users to import and transcribe existing audio and video files. This offers more flexibility than ConvoZen.AI, which is designed to work with integrated call center systems.

Where Otter.ai Falls Short for Call Auditing

• Otter.ai acts as a general meeting assistant. It does not provide the specialized tools for automated call audits and agent performance reviews that are central to ConvoZen.AI's design for contact centers.

• The platform focuses on transcription and summaries. It lacks the automated scoring and compliance check workflows found in ConvoZen.AI, which are built for structured quality assurance processes.

• Some users note occasional transcription inaccuracies. This may be a concern for teams that need the high-precision data required for performance audits, a function where ConvoZen.AI specializes.

Pricing and Cost-Effectiveness

Otter.ai offers transparent pricing with a free plan and a Business tier at $240 per user, per year. In contrast, ConvoZen.AI does not publish its pricing, requiring a sales inquiry for a custom quote. This positions Otter.ai as a more accessible option for teams with defined budgets.

9) Talkdesk

Talkdesk is a cloud contact center platform that uses AI for customer experience automation. The software provides conversation intelligence and records interactions for analysis. These tools help businesses understand customer sentiment and agent performance. The platform unifies customer service operations in a single environment.

Talkdesk's Main Features

• Includes session routing, session queuing, and concurrent calling functions.

• Manages customer interactions across both voice and email channels.

• Provides administrative access with reporting, dashboards, and session summary notes.

How Talkdesk Compares To ConvoZen.AI

Average Review Score: 4.4/5 stars based on 2,431 G2 reviews.

• Talkdesk manages customer interactions across both voice and email. This provides a broader communication scope than ConvoZen.AI, which focuses only on voice call analysis.

• It includes features like session routing and queuing to manage live calls. This is different from ConvoZen.AI, which analyzes calls after they end and does not handle call flow.

• The platform uses AI agents to automate parts of the customer journey. This offers a different level of automation compared to ConvoZen.AI, which uses AI for post-call quality assurance.

• This tool supports concurrent calling, which helps manage high call volumes. ConvoZen.AI does not offer call management functions, as its purpose is analysis.

Where Talkdesk Falls Short vs. ConvoZen.AI

• Talkdesk offers a full contact center suite, which can be complex for teams that only need the dedicated call audit functions found in ConvoZen.AI.

• Some users report that its advanced admin functions can be difficult to manage. This is different from ConvoZen.AI, which is often noted for its straightforward setup for call auditing.

• The platform sometimes has technical issues or call glitches, according to user reviews. This might be a concern for teams that need the high accuracy of a specialized audit tool like ConvoZen.AI.

Pricing and Cost-Effectiveness

Talkdesk offers several publicly listed pricing tiers starting at $85 per user, per month. In contrast, ConvoZen.AI does not publicly list its pricing, requiring a sales inquiry for a custom quote. This makes Talkdesk a more predictable option for budgeting, while ConvoZen.AI's model may suit teams needing a tailored package.

10) Zoom IQ for Sales

Zoom IQ for Sales is a conversation intelligence tool for Zoom Meetings and Phone. It analyzes customer interactions to find actionable insights. The software helps sales teams understand conversations and improve performance.

Its use cases include conversation intelligence and recording. It provides meeting summaries and metrics like talk-listen ratios for sales coaching and deal reviews.

Zoom IQ for Sales's Main Features

• Offers presenter tools that allow for switching presenters and live previews during calls.

• Includes screen sharing to display applications and other materials during a meeting.

• Provides group live chat for text-based communication within a video conference.

• Secures meetings with password protection to control access to conversations.

How Zoom IQ Compares To ConvoZen.AI

Average Review Score: 4.5/5 stars based on 54,099 G2 reviews.

• Zoom IQ for Sales provides screen sharing to display applications during a live meeting. This offers real-time visual context, which differs from ConvoZen.AI's focus on post-call audio analysis.

• It includes a group live chat for text-based communication within a video conference. This adds another interaction channel, whereas ConvoZen.AI analyzes only the voice conversation after it ends.

• The platform has presenter tools that allow a user to switch presenters during a call. This is a live meeting management function, unlike ConvoZen.AI, which is built for analysis after the call.

• Zoom secures meetings with password protection to control access. This is a preventative security feature for live calls, while ConvoZen.AI analyzes recorded data for compliance checks.

Where Zoom IQ Falls Short For Call Auditing

• Zoom IQ for Sales gives general metrics like talk-listen ratios. This differs from ConvoZen.AI, which provides automated quality assurance scores and compliance checks for detailed agent performance reviews.

• The platform focuses on sales coaching through general meeting summaries. It does not offer the targeted coaching workflows found in ConvoZen.AI, which automatically flags specific areas for agent improvement based on call analysis.

• Its analysis is built for broad sales insights. Some teams may find this insufficient if they require the automated compliance monitoring and script adherence checks that are core features of ConvoZen.AI.

Pricing and Cost-Effectiveness

Zoom IQ for Sales is included in Zoom Workplace plans, which offer transparent pricing from a free tier to a Business Plus plan at $26.99 per month. In contrast, ConvoZen.AI does not list its pricing, suggesting a custom quote model. This makes Zoom a more predictable option for budgeting, while ConvoZen.AI requires a sales inquiry.

Which One Should You Go With?

Choosing a ConvoZen.AI alternative depends on many variables, including your team's specific needs and budget. This guide reviewed several options to help you make an informed decision for your contact center.

If your goal is to expand sales capacity without adding headcount, 11x offers a different approach. Its digital agents manage prospecting and outreach, which allows your sales team to focus on closing deals.