Freshsales Alternatives

You might be using Freshsales for good reasons. It's known for being easy to use and intuitive, which helps teams get started quickly. For many small businesses, its straightforward approach to managing customer relationships is a big plus.

But no tool is perfect. Some users note missing features or integration issues, which can lead to seeking alternatives. We've analyzed top alternatives based on G2 reviews to help you shortlist options for a deeper look. Let's get started.

11x: A Digital Worker for Your Sales Team

If your sales process has repetitive tasks, a digital worker could be a good fit. 11x provides autonomous agents to handle parts of your sales operations. It is a relevant option for teams that want to add automation to their workflow.

11x uses AI agents to manage the sales process. Its agent, Alice, finds prospects, handles outreach, and maintains the CRM. A second agent, Julian, qualifies inbound leads and books meetings. This approach unifies data enrichment, outreach, and email warmup, potentially replacing several separate tools.

Freshsales Alternatives

The following section provides a detailed review of each alternative. We will cover pricing, main features, and the pros and cons of each tool compared to Freshsales.

1) Salesforce Sales Cloud

Salesforce Sales Cloud is a sales automation platform on its CRM. It unifies customer data and uses AI to guide sellers. The platform automates workflows and provides real-time visibility into pipelines and forecasts. It captures customer interactions to create a single source of truth.

The system helps prioritize leads with AI scores and automates tasks like quote generation and contract approvals. It scales from small businesses to large enterprises.

Salesforce Sales Cloud's Main Features

• Tracks multichannel leads and uses AI for prioritization with actionable to-do lists.
• Offers a consolidated pipeline view with change-over-time charts and AI deal insights.
• Automates workflows using a drag-and-drop builder for territory assignments and complex processes.
• Generates templated quotes synced to opportunities and automates approval flows.

How Salesforce Sales Cloud Compares to Freshsales

Average Review Score: 4.4/5 stars based on 23,364 G2 reviews.

• Salesforce Sales Cloud uses AI to score leads and create actionable to-do lists, which is a more integrated approach compared to the AI features in Freshsales.
• The platform offers deep customization for complex workflows with its drag-and-drop builder, a level of flexibility not always present in Freshsales's more standardized automation.
• It includes native quote generation that syncs with opportunities and automates approvals, whereas Freshsales often requires third-party tools for similar functionality.
• This tool provides a Partner Relationship Management module to manage channel sales, a feature generally absent in Freshsales, which centers more on direct sales teams.

Potential Drawbacks Of Salesforce Sales Cloud

• Salesforce Sales Cloud can have a steep learning curve, which might require more team training compared to the generally intuitive setup of Freshsales.
• The tool's pricing structure, especially for higher-tier plans, can be a significant investment for smaller businesses, whereas Freshsales often provides a more budget-friendly entry point.
• Its extensive customization options, while powerful, can sometimes lead to a complex setup that requires dedicated administrative resources, unlike Freshsales's more straightforward approach.
• Freshsales includes a built-in phone and chat system, while the integration of similar communication tools in Salesforce might require additional add-ons or third-party tools.

Pricing and Budget Considerations

Freshsales offers a more budget-friendly entry point with its Growth plan at $9 per user per month, compared to Salesforce Sales Cloud's Starter Edition at $25. This price difference continues to higher tiers, with Freshsales' Enterprise plan at $59 per user per month, while Salesforce's Enterprise Edition is priced at $165.

2) HubSpot CRM

HubSpot CRM is a platform that connects a company's marketing, sales, and service efforts. It provides tools to manage contacts and track deals. The system offers a unified view of the customer journey.

It records customer interactions across different channels. This helps teams align their activities and data for a more cohesive experience. The platform supports businesses of various sizes.

HubSpot CRM's Main Features

• Unifies marketing, sales, and service activities on one platform.
• Tracks customer interactions across multiple channels to create a single view of the customer journey.
• Includes native tools to manage contacts and track deals from creation to close.

How HubSpot CRM Compares to Freshsales

Average Review Score: 4.4/5 stars based on 12,407 G2 reviews.

• HubSpot CRM offers a single platform for marketing, sales, and service activities. This contrasts with Freshsales, where a similar unified view might require separate products from the Freshworks suite.
• The platform includes robust marketing automation and campaign management tools as part of its core offering. This provides a slight advantage over Freshsales, which focuses more on sales-specific automation.
• It provides a comprehensive free CRM plan with contact and deal management. This can be more generous compared to the free plan from Freshsales and offers more functionality for teams on a tight budget.
• The system is supported by an extensive ecosystem, including the HubSpot Academy and a large app marketplace. This provides more learning resources and integration options compared to the ecosystem around Freshsales.

Potential Drawbacks Of HubSpot CRM

• Freshsales includes a built-in phone and chat system, while HubSpot may require integrations or higher-tier plans for similar native communication tools.
• The tool's entry-level paid plans start at a higher price point compared to Freshsales, which can be a consideration for teams with a strict budget.
• Some users note that certain sales features are available only in HubSpot's more expensive plans, whereas Freshsales sometimes includes similar functions in its lower-cost tiers.

Pricing and Budget Considerations

Freshsales is more budget-friendly across its paid tiers. Its Growth plan is $9 per user per month, less than half of HubSpot's Starter plan at $20. The gap widens with enterprise plans, where Freshsales costs $59 compared to HubSpot's $150. Check the detailed pricing on HubSpot CRM's official website.

3) Zoho CRM

Zoho CRM is a cloud-based platform for lead conversion and customer relationship management. It supports cross-functional work with dedicated spaces for different teams and is built for companies of all sizes. The system emphasizes a privacy-first approach to data.

The platform uses AI for tasks like email composition and anomaly detection. It also provides a 360-degree customer view and automates processes through workflows.

Zoho CRM's Main Features

• Offers dedicated collaborative work areas, called Teamspaces, so each department sees only the data it needs.
• Uses AI for email rewriting, anomaly detection, predictive insights, and multi-agent orchestration.
• Includes the Canvas Design Studio for drag-and-drop UI customization with image-to-layout generation.
• Builds end-to-end customer journeys with visual process builders for journey orchestration.

How Zoho CRM Compares to Freshsales

Average Review Score: 4.1/5 stars based on 2,820 G2 reviews.

• Zoho CRM includes the Canvas Design Studio for deep UI customization. This allows teams to create a specific user experience, a more flexible approach than the standard layout in Freshsales.
• It provides dedicated collaborative areas called Teamspaces. This feature gives each department access to only the data it needs, unlike Freshsales, which generally offers a unified view for the sales team.
• The platform's AI assistant, Zia, provides predictive insights and anomaly detection. This is a different application of AI compared to Freshsales, which focuses its AI on lead scoring and task lists.
• This tool offers deep integration with the broader Zoho ecosystem. This creates a unified system for companies that use other Zoho products, while Freshsales integrations often focus on third-party tools.

Potential Drawbacks Of Zoho CRM

• Some users find the user interface of Zoho CRM less intuitive than Freshsales, which may result in a steeper learning curve for new team members.
• Freshsales includes a built-in phone and chat system across its plans, while Zoho CRM often requires integration with other Zoho apps for similar native functionality.
• Its mobile application sometimes lacks certain desktop features, which might be a consideration for teams that rely on mobile access, compared to the more consistent experience on Freshsales.
• Users sometimes report that customer support response times can vary. This differs from Freshsales, which is generally recognized for its consistent and responsive support channels.

Pricing and Budget Considerations

Freshsales has a more affordable entry-level plan at $9 per user per month, but Zoho CRM is more cost-effective at higher tiers, with its Enterprise plan at $40 compared to Freshsales' $59. For detailed pricing, visit Zoho CRM's official website.

4) Pipedrive

Pipedrive is a sales CRM designed by salespeople for salespeople. It focuses on activity-based selling, using a visual pipeline to manage deals and leads. The platform tracks communications and automates administrative tasks.

This approach gives teams clarity on their sales process. It helps them concentrate on actions that close deals. The system is built for ease of use and quick adoption.

Pipedrive's Main Features

• Manages deals through a visual, kanban-style pipeline with drag-and-drop functionality and custom stages.
• Includes an AI sales assistant that provides deal-win predictions and daily insights.
• Automates workflows with templates for lead routing, follow-ups, and task creation.
• Syncs with up to five email accounts and provides automated multi-step email sequences.

How Pipedrive Compares to Freshsales

Average Review Score: 4.3/5 stars based on 2,573 G2 reviews.

• Pipedrive centers its design on a visual, drag-and-drop sales pipeline. This approach differs from Freshsales, which presents the pipeline as one of several features in a broader interface.
• Its AI sales assistant predicts the likelihood that a deal will be won. This is a different use of AI compared to Freshsales, where the AI primarily scores leads and suggests actions.
• The tool syncs with multiple email accounts and includes features to build automated email sequences. Freshsales, in contrast, provides a built-in phone and chat system as a core part of its communication tools.
• Pipedrive's interface is highly focused on an activity-based sales model. This provides a more specialized experience for sales teams than Freshsales, which offers a wider range of functions that sometimes extend beyond the core sales process.

Potential Drawbacks Of Pipedrive

• Pipedrive does not include a built-in phone or chat system. This contrasts with Freshsales, which provides these communication tools natively, often avoiding the need for separate integrations.
• The tool focuses heavily on the sales process and may lack native post-sale features like a help desk. In contrast, Freshsales often provides a more complete customer lifecycle view within its ecosystem.
• Its marketing automation features can be less comprehensive when compared to Freshsales. Teams that run complex campaigns may need to integrate other tools, whereas Freshsales offers more robust native options.

Pricing and Budget Considerations

Freshsales is more budget-friendly, with its Growth plan at $9 per user per month compared to Pipedrive's Lite plan at $24. The price advantage for Freshsales continues across its Pro ($39) and Enterprise ($59) tiers, which are lower than Pipedrive's comparable plans.

5) Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales is a platform that connects sales teams with customers on their preferred channels. It provides a complete view of each customer relationship and uses AI to guide sellers toward optimal actions. The system supports collaboration across different functions and geographies.

It integrates with other Microsoft 365 tools, such as Teams and Outlook, to unify workflows and data. The platform is designed to accelerate the sales cycle for teams.

Microsoft Dynamics 365 Sales's Main Features

• Generates email drafts and post-call summaries with Copilot that highlight sales KPIs and suggest follow-ups.
• Allows natural-language queries to get updates on pipeline tasks, new assignments, and account changes.
• Integrates with Microsoft 365, Teams, and Outlook to embed collaboration tools into workflows.
• Includes prebuilt intelligence solutions and autonomous sales agents in its premium tier.

How Dynamics 365 Sales Compares to Freshsales

Average Review Score: 3.8/5 stars based on 1,602 G2 reviews.

• Microsoft Dynamics 365 Sales offers native integration with Microsoft 365, embedding tools like Teams and Outlook directly into workflows. Freshsales, in comparison, provides a built-in phone and chat system but relies on its own ecosystem for broader collaboration.
• The platform's Copilot AI assists with content creation, such as drafting emails and summarizing calls. This contrasts with the AI in Freshsales, which is primarily used for lead scoring and suggesting next actions.
• Users can query the system using natural language to get updates on tasks and accounts. This provides a different way to access information compared to the standard reporting and dashboard views in Freshsales.
• The tool provides extensive customization for automating complex business processes. This level of flexibility is different from Freshsales, which offers more standardized automation workflows.

Potential Drawbacks Of Dynamics 365 Sales

• Some users report that the user interface is complex and requires more training. This is different from Freshsales, which is generally considered more intuitive and easier for teams to adopt quickly.
• The tool relies on integration with Microsoft Teams for communication features. In contrast, Freshsales includes a built-in phone and chat system in its plans, which can simplify the tech stack for some teams.
• Its pricing can be a significant investment, especially for smaller businesses. Freshsales often presents a more budget-friendly option, particularly with its entry-level plans.
• Users sometimes note that the system can experience lag when it handles large amounts of data. This may affect productivity, while Freshsales is generally noted for its consistent performance.

Pricing and Budget Considerations

Freshsales is more budget-friendly, with plans from $9 to $59 per user per month. In contrast, the Microsoft Dynamics 365 Sales Customer Engagement Plan is $115 per user per month. For detailed pricing, visit the Microsoft Dynamics 365 Sales's official website.

Consider 11x for Sales Automation

If a digital worker for your sales team seems useful, 11x offers a practical solution. Its autonomous agents manage repetitive tasks like prospect discovery and lead qualification. This approach may be a good fit for teams that want to add automation to their sales process.

At 11x, we use AI to manage your sales process. Our agent Alice identifies accounts, enriches data, and handles outreach. Julian qualifies inbound leads and books meetings. This approach combines data enrichment, outreach, and email warmup into a single platform, replacing multiple tools.

Book a demo to see how it works.

6) Copper

Copper is a CRM made for Google Workspace that operates from the Gmail inbox. It helps teams manage contacts and deals without leaving Gmail. The system automates data entry by capturing contact information and communications.

It supports sales, marketing, and account management roles. Use cases include agencies, consulting firms, and technology companies. The platform's design prioritizes ease of use to encourage team adoption.

Copper's Main Features

• It embeds directly into Gmail and Google Workspace, allowing users to manage leads, track emails, and schedule tasks from their inbox.
• The system duplicates closed deals into project boards, which helps teams assign tasks and collaborate on delivery.
• It includes customizable, drag-and-drop pipelines with features like probability weighting and value sorting for deal tracking.
• The platform automates email with personalized series, messages to rekindle lapsed contacts, and triggers based on pipeline stage.

How Copper Compares to Freshsales

Average Review Score: 4.5/5 stars based on 1,139 G2 reviews.

• Copper embeds directly into the Gmail inbox so teams can manage deals and contacts within Google Workspace. This approach is different from Freshsales, which operates as a separate application.
• The tool converts closed deals into project boards, which helps with post-sale task management. Freshsales, in contrast, focuses primarily on the sales pipeline and does not have this native project delivery feature.
• It automatically populates contact records with data from Gmail and Google Calendar. This offers a more integrated data entry experience for Google users compared to the data capture methods in Freshsales.
• This platform provides native, two-way synchronization with Google Drive for file management. This differs from Freshsales, which uses its own file storage system and requires specific integrations for similar cloud storage functionality.

Potential Drawbacks Of Copper

• Copper does not include a built-in phone or chat system. In contrast, Freshsales provides these tools natively, which can simplify the tech stack for some teams.
• The platform does not offer AI-powered lead scoring. This feature is available in Freshsales, where it helps teams prioritize their efforts on the most promising leads.
• Its deep integration with Google Workspace might be a limitation for companies that use other productivity suites. Freshsales operates as a standalone platform, offering more flexibility.

Pricing and Budget Considerations

Freshsales and Copper have identical entry-level pricing at $9 per user per month. Freshsales is more cost-effective at higher tiers, with its Pro plan at $39 and Enterprise at $59. Copper's Professional and Business plans are priced at $59 and $99, respectively.

7) Insightly

Insightly is a unified CRM platform that aligns teams around the customer. It connects sales, marketing, and project data to provide a complete view of the customer experience from start to finish.

The system serves B2B companies of all sizes. It is used by businesses in technology, manufacturing, and professional services to manage customer relationships and projects.

Insightly's Main Features

• Combines sales, marketing, and support ticketing into a single platform.
• Builds visual marketing journeys and scores leads based on behavior.
• Connects with over 2,000 third-party apps using a low-code, drag-and-drop builder.
• Uses AI to generate email replies and create summaries of records.

How Insightly Compares to Freshsales

Average Review Score: 4.2/5 stars based on 922 G2 reviews.

• Insightly combines sales, marketing, and project management into a single platform. This provides a unified customer view, which in Freshsales might require separate products from the Freshworks suite.
• It includes native project management features. This allows teams to manage post-sale delivery within the CRM, a function not typically found in Freshsales' core sales platform.
• The tool allows users to create custom objects and apps. This offers a deeper level of workflow customization compared to the more standardized process automation available in Freshsales.
• Its mobile app includes a business card scanner to upload contact information instantly. This is a specific mobile feature that offers a different experience from the standard data entry in the Freshsales mobile app.

Potential Drawbacks Of Insightly

• Insightly does not include a built-in phone or chat system. This is different from Freshsales, which provides these communication tools natively and can simplify a team's tech stack.
• The tool lacks native AI-powered lead scoring. Freshsales, in comparison, uses its AI to help sales teams prioritize their efforts on the most promising leads.
• Some users report that its interface can be less intuitive than Freshsales. This might lead to a longer adoption period for new team members compared to the quick setup of Freshsales.

Pricing and Budget Considerations

Freshsales is more affordable at the entry-level, with its Growth plan at $9 per user per month compared to Insightly's Plus plan at $29. This cost advantage continues across higher tiers, as Freshsales' Pro ($39) and Enterprise ($59) plans are both priced lower than Insightly's Professional ($49) and Enterprise ($99) plans.

8) Nutshell

Nutshell is a CRM for B2B sales teams. The platform combines contact management, sales automation, and tools for email campaigns. It provides a visual pipeline to track deals and offers reports on sales performance. The system supports quick adoption with minimal setup for teams to start work.

It serves small to mid-sized businesses. Common users are companies in real estate, professional services, and manufacturing.

Nutshell's Main Features

• Combines sales, marketing, and customer engagement tools on a single platform.
• Provides tools to create email campaigns and landing pages for audience engagement.
• Connects with leads and customers through web chat and text messaging features.
• Offers unlimited CRM contacts and data storage, plus free data migration assistance.

How Nutshell Compares to Freshsales

Average Review Score: 4.3/5 stars based on 1,273 G2 reviews.

• Nutshell provides unlimited CRM contacts and data storage on all its plans. This is different from Freshsales, where contact limits are often tied to specific pricing tiers.
• It includes native tools for creating email campaigns and landing pages. This integrated marketing approach contrasts with Freshsales, which may require other Freshworks products for similar capabilities.
• The platform offers free data migration assistance for new customers. This service can reduce setup costs compared to Freshsales, where migration support might be an added expense.
• This tool connects with customers through web chat and text messaging features. While Freshsales has built-in communication, Nutshell packages these as part of a dedicated engagement module.

Potential Drawbacks Of Nutshell

• Nutshell lacks AI-powered lead scoring. Freshsales provides this feature to help sales teams prioritize their efforts on the most promising leads.
• The platform does not include a native phone system. This is different from Freshsales, which has a built-in phone that can reduce the need for separate communication tools.
• Some users report that its mobile application has fewer features than the desktop version. In comparison, Freshsales generally offers a more consistent experience across devices.

Pricing and Budget Considerations

Freshsales offers a more affordable entry point with its Growth plan at $9 per user per month, compared to Nutshell's Foundation plan at $13. The price difference narrows at higher tiers, with Freshsales Pro at $39 and Nutshell Pro at $42. Both platforms offer a top-tier plan at $59 per user per month.

9) Keap

Keap is a CRM platform that provides sales and marketing automation for small businesses. It organizes client data and automates follow-ups. The system is built for service-based companies, such as coaches and consultants, to manage lead capture, appointments, and payments.

Keap's Main Features

• Builds landing pages and forms for online marketing.
• Uses dynamic content to personalize marketing materials.
• Manages email deliverability for outbound campaigns.

How Keap Compares to Freshsales

Average Review Score: 4.2/5 stars based on 1,563 G2 reviews.

• Keap includes native tools to build landing pages and forms. This is different from Freshsales, where similar marketing functions often need separate products from the Freshworks suite.
• The platform has built-in invoice management and payment processing. This allows users to handle transactions directly within the CRM, a feature not native to Freshsales.
• It uses dynamic content to personalize marketing materials for different audience segments. Freshsales focuses more on sales communication and lacks this specific marketing personalization feature.
• This tool provides tools to manage email deliverability for marketing campaigns. This is a more specialized email marketing feature compared to the general email integration in Freshsales.

Potential Drawbacks Of Keap

• Keap does not include a built-in phone system. This is different from Freshsales, which provides native phone and chat tools that can simplify a team's technology stack.
• The platform lacks native AI-powered lead scoring. In comparison, Freshsales uses its AI to help sales teams prioritize their efforts on the most promising leads.
• Its pricing structure can be a significant investment for small businesses. Keap's plans start at a much higher price point compared to the budget-friendly entry-level options from Freshsales.

Pricing and Budget Considerations

Freshsales is considerably more budget-friendly, with its entry-level plan at $9 per user per month. Keap's pricing starts at a much higher point of $249 per month, which includes 1,500 contacts. This positions Freshsales as a more accessible option for businesses sensitive to initial costs.

10) Close

Close is a CRM platform for sales teams at small to mid-sized businesses and startups. It combines call, email, and SMS tools into a single interface to manage outreach without a switch between applications.

The system supports high-volume sales environments. It puts all sales communication in one place for representatives to use throughout their workflow.

Close's Main Features

• Combines calling, email, and SMS tools into a single interface for sales communication.
• Includes a built-in auto dialer and outbound call tracking for high-volume sales environments.
• Provides sales force automation to manage workflows and task activities.
• Uses AI to provide suggestions for lead management and sales activities.

How Close Compares To Freshsales

Average Review Score: 4.7/5 stars based on 1,812 G2 reviews.

• Close combines calling, email, and SMS into a single unified inbox for sales communication. This is different from Freshsales, which provides separate built-in tools for phone and chat.
• The platform includes a built-in auto dialer designed for high-volume outbound sales. This offers a more specialized function compared to the standard phone feature available in Freshsales.
• Its AI provides suggestions for lead management and sales activities to guide representatives. Freshsales, in comparison, uses its AI primarily to score leads for prioritization.
• This tool puts all sales communication in one place to support high-volume workflows. Freshsales offers a broader set of CRM features but is less focused on this specific high-velocity sales model.

Potential Drawbacks Of Close

• Close offers limited native marketing tools for building campaigns. This is different from Freshsales, which connects to a broader suite of marketing products for more complex automation and audience engagement.
• Some users find that advanced reporting and analytics are less flexible. In comparison, Freshsales provides more comprehensive tools to create detailed performance reports without needing to export data.
• The tool's focus on the sales process means it has fewer built-in features for post-sale activities. Freshsales integrates with a wider ecosystem for customer support and project management.

Pricing and Budget Considerations

Freshsales and Close offer identical entry-level pricing at $9 per user per month. Close’s Essentials plan is slightly more affordable at $35 compared to Freshsales' Pro plan at $39. Freshsales is more cost-effective at the top end, with its Enterprise plan at $59, while Close's higher tiers cost $99 and $139.

Which One Should You Go With?

The right Freshsales alternative depends on your team's specific needs, budget, and existing tech stack. This guide reviewed several options to help you compare features and make an informed decision.

If your goal is to automate sales operations, 11x offers a different approach. Its autonomous agents handle tasks like prospect discovery and lead qualification, which can replace several separate tools and reduce manual work for your team.