PhoneBurner Alternatives

You may have chosen PhoneBurner for its specific strengths. The tool performs well for high-volume calling, helping sales teams connect with more leads quickly. For its core dialing function, it is a solid choice that gets the job done.

However, some users find the interface dated and wish for more robust integrations. These limitations can prompt the search for an alternative. We've analyzed the top replacements based on reviews to help you find the right fit for your team. Let's get started.

11x: Digital Workers for Sales

For teams interested in automating sales functions, 11x provides digital workers. They are designed to execute specific sales activities. This can free up your sales representatives for other responsibilities. Evaluate if this model aligns with your operational goals.

11x is a GTM platform where AI agents manage the sales process. Alice finds prospects, runs email and LinkedIn outreach, and updates the CRM. Julian qualifies inbound leads and books meetings. This unifies data enrichment, outreach, and email warmup tools into one platform, eliminating separate point solutions.

PhoneBurner Alternatives

We will now break down the leading PhoneBurner alternatives. Each analysis covers pricing, features, and the specific advantages and drawbacks to inform your decision.

1) Five9

Five9 is a cloud-native contact center platform. It combines human agents with AI agents for customer experiences. The platform uses the Five9 Genius AI suite for automation and personalized interactions. It supports omnichannel engagement and has open APIs for customization.

Companies like Alaska Airlines use it for cloud migration and AI Agent Assist. Central Bank uses its virtual agents, which achieve 80% intent-matching accuracy.

Five9's Main Features

• The platform includes the Genius AI suite, which provides conversational AI agents, AI Agent Assist, and a GenAI Studio for building virtual agents.
• It supports customer engagement across digital channels, including chat, email, social media, SMS, mobile, and video.
• The platform offers employee engagement tools such as workforce management, performance management, and gamification.
• It operates as an intelligent CX platform with end-to-end journey orchestration and a 99.999% uptime service level agreement.

How Five9 Compares to PhoneBurner

Average Review score: 4.1/5 stars based on 533 G2 reviews.

• Five9 provides omnichannel support for chat, email, and social media. This is different from PhoneBurner, which centers its functionality on voice calls.
• It includes the Genius AI suite for building and deploying virtual agents. These AI agents can handle customer interactions, a capability not found in PhoneBurner's core platform.
• The platform functions as a complete Intelligent CX Platform with open APIs. This offers more flexibility than PhoneBurner, where users sometimes report a need for more robust integrations.
• Workforce and performance management tools are also part of the Five9 platform. This provides a more comprehensive solution for managing sales teams compared to PhoneBurner's dialing-focused toolset.

Where Five9 Differs From PhoneBurner

• Five9's setup can be more complex compared to PhoneBurner. Some users note its extensive features require deep product knowledge for configuration, which may lengthen the implementation process.
• For teams that only need a power dialer, PhoneBurner provides a more focused tool. Five9 is a broad CX platform, so its dialing function is one of many features rather than its sole purpose.
• The platform's pricing reflects its comprehensive nature. This can result in a higher cost compared to PhoneBurner, which is positioned as a more specialized dialing solution.

Financial Considerations

Five9 provides custom pricing based on usage and required features, so you will need to contact their sales team for a quote. For the most accurate pricing information, we recommend visiting the Five9 website.

2) Aircall

Aircall is a cloud communications platform for sales and support teams. It combines voice, SMS, and WhatsApp into one workspace. The platform supports outbound sales with a Power Dialer and click-to-dial features. For inbound needs, it offers IVR and smart routing.

AI agents can handle calls 24/7 to reduce missed calls. The system allows for a quick, hardware-free setup and integrates with over 100 applications, including major CRMs.

Aircall's Main Features

• The platform provides AI voice agents that handle, qualify, and route inbound calls on a 24/7 basis.
• It offers a unified workspace that combines calls, SMS, and WhatsApp communications into a single interface.
• AI Assist delivers real-time coaching to agents during live calls and helps automate follow-up workflows.
• The system supports over 100 native integrations with applications such as Salesforce, HubSpot, and Zendesk.

How Aircall Compares to PhoneBurner

Average Review score: 4.4/5 stars based on 1,314 G2 reviews.

• Aircall offers over 100 native integrations with CRMs and other business apps. This provides more connectivity options compared to PhoneBurner, where users sometimes report a need for more robust integrations.
• It unifies voice, SMS, and WhatsApp into a single workspace. This is different from PhoneBurner, which centers its functionality on voice calls.
• The platform includes AI voice agents that handle and qualify inbound calls 24/7. This automates a function that would require a human agent with PhoneBurner.
• Aircall's AI Assist provides real-time guidance to agents during live calls. This offers on-the-spot support not present in PhoneBurner's feature set.

Where Aircall Differs From PhoneBurner

• Some users report issues with the power dialer function. This is different from PhoneBurner, which is a specialized tool built primarily for high-volume, reliable outbound calling.
• The platform sometimes experiences connection problems or lag, which can affect call quality. In comparison, PhoneBurner is often noted for its stable performance as its focus is solely on the dialing function.
• Its pricing plans have a three-user minimum, which may not be ideal for solo users or very small teams. PhoneBurner can be a more suitable option for teams that do not meet this user requirement.

Financial Considerations

Aircall's Essentials plan is $30 per user monthly, and its Professional plan is $50. Both require a three-user minimum, making PhoneBurner more economical for individuals. For detailed quotes and features per plan, check Aircall's official website.

3) Dialpad

Dialpad is an AI communications platform for calls, messages, video, contact center operations, and outbound sales. Its proprietary AI provides real-time insights and creates summaries. The platform supports over 30,000 customers in 70+ countries and focuses on security.

Companies use it to consolidate phone providers. RE/MAX automates post-call summaries to prepare agents faster. Sunstate Equipment used the platform to cut call time by 25%.

Dialpad's Main Features

• Its proprietary AI delivers real-time insights, live coaching, automatic summaries, and sentiment tracking.
• The platform combines calls, messaging, video meetings, and contact center operations into one cloud solution.
• It features a dual-cloud architecture with ISO, GDPR, and HIPAA compliance for security.
• Dialpad Support includes AI agents, assistants, and analytics for contact center operations.

How Dialpad Compares to PhoneBurner

Average Review score: 4.4/5 stars based on 3,901 G2 reviews.

• Dialpad combines calls, messaging, and video meetings into a single application. This provides a unified communication space, while PhoneBurner focuses primarily on voice calls.
• Its proprietary AI provides real-time transcriptions and automated summaries after calls. This automates note-taking, a manual process for teams that use PhoneBurner.
• The platform allows users to switch between devices during a conversation without interruption. This offers more mobility than PhoneBurner's more desktop-oriented interface.
• Dialpad offers native integrations with applications like Google Workspace and Microsoft 365. This provides deeper connectivity into a team's existing software stack compared to PhoneBurner.

Where Dialpad Differs From PhoneBurner

• Some users report occasional connection issues or glitches with Dialpad. This is different from PhoneBurner, which is known for stable performance as a dedicated power dialer.
• The platform sometimes has limitations with call transfers or recordings. PhoneBurner, as a specialized dialing tool, offers more consistent performance for these core call management functions.
• Its broad feature set can introduce a learning curve for administrators. In contrast, PhoneBurner provides a more straightforward setup for teams that only need a power dialing solution.

Financial Considerations

Dialpad's Standard plan starts at $15 per user monthly (billed annually), a competitive price for a full communications suite, while PhoneBurner is often more economical for teams needing only a dedicated power dialer. For detailed quotes and plan features, visit Dialpad's official website.

4) Talkdesk

Talkdesk is a cloud contact center platform that uses AI for customer interactions. It provides tools for customer service and sales teams. Companies like Acxiom use it to unify contact center operations and manage omnichannel customer communication.

Talkdesk's Main Features

• The platform provides industry-specific “Experience Clouds” for sectors like financial services and healthcare.
• It offers Multi-Agent Orchestration to coordinate numerous AI and human agents during customer interactions.
• Talkdesk Embedded places contact center functionality directly inside other software or mobile applications.
• The system includes Identity & Compliance monitoring to help ensure secure customer interactions.

How Talkdesk Compares to PhoneBurner

Average Review score: 4.4/5 stars based on 2,431 G2 reviews.

• Talkdesk offers industry-specific solutions for sectors like healthcare and finance. This provides a more tailored platform compared to PhoneBurner's general-purpose dialing tool.
• It coordinates both AI and human agents during customer interactions. This differs from PhoneBurner, which centers on connecting human agents with leads.
• The platform can embed contact center functions directly into other software. This offers a different level of integration from PhoneBurner, which operates as a standalone application.
• Talkdesk automates complete customer service workflows with its AI. This scope is broader than PhoneBurner, which automates the dialing process for sales calls.

Where Talkdesk Differs From PhoneBurner

• Talkdesk provides a wide range of CX tools, so some users find its advanced administrative functions complex. PhoneBurner, as a dedicated dialer, offers a more straightforward user experience for calling tasks.
• The platform's performance depends on a stable internet connection, and some users note occasional glitches. PhoneBurner, with its focus on one function, generally provides very consistent call delivery.
• With plans that start at a higher price point, Talkdesk represents a larger financial commitment. PhoneBurner is often more economical for teams whose primary need is a dedicated power dialer.

Financial Considerations

Talkdesk's pricing starts at $85 per user, per month for its essential plans, making it a higher-cost option than PhoneBurner. This reflects its broad feature set, whereas PhoneBurner is more economical for teams needing only a power dialer. For detailed quotes, check Talkdesk's official website.

5) Genesys Cloud CX

Genesys Cloud CX is a customer experience platform and a notable alternative to PhoneBurner. It offers features for omnichannel communication, a significant shift from a specialized dialer.

We will analyze its capabilities to see how its phone functions compare and if it suits teams focused on outbound calls.

Genesys Cloud CX's Main Features

• The platform unifies voice, chat, email, social, and SMS interactions into a single interface.
• It includes embedded AI for functions like routing, self-service bots, and predictive engagement.
• The system provides Workforce Engagement Management tools for forecasting, scheduling, and performance management.
• It connects data silos to orchestrate and optimize end-to-end customer and employee journeys.

How Genesys Cloud CX Compares to PhoneBurner

Average Review score: 4.4/5 stars based on 1,432 G2 reviews.

• Genesys Cloud CX unifies voice, chat, email, and social media into one platform. This offers a broader communication scope compared to PhoneBurner, which focuses primarily on voice calls.
• The platform uses AI for functions like intelligent routing and self-service bots. This automates parts of the customer journey, a feature not central to PhoneBurner's dialing system.
• It includes Workforce Engagement Management tools for agent scheduling and performance tracking. This provides a more complete management suite than PhoneBurner's toolset, which is built around dialing tasks.
• The tool connects data from different sources to create a unified customer profile. This provides agents with more context for each interaction, a different approach from PhoneBurner's focus on call volume.

Where Genesys Cloud CX Differs From PhoneBurner

• Genesys Cloud CX is a broad platform, so its setup can be more involved. This is different from PhoneBurner, which offers a more straightforward implementation for teams that need a dedicated dialer.
• For teams that only need a power dialer, PhoneBurner provides a more specialized function. Some users report that certain core telephony capabilities in Genesys Cloud CX are less developed than in dedicated dialing tools.
• The tool's pricing reflects its wide range of features, which can be a larger investment. In comparison, PhoneBurner is often more economical for teams focused solely on outbound calling tasks.

Financial Considerations

Genesys Cloud CX pricing is customized and reflects its comprehensive platform, making it a larger investment than PhoneBurner's specialized dialing plans. For detailed quotes, we recommend visiting the Genesys Cloud CX official website.

Consider 11x for Sales Automation

For teams that want to automate sales, 11x provides digital workers for specific tasks. This approach can free up your sales representatives for other duties. Evaluate if this model fits your operational needs and goals.

At 11x, our AI agents execute your sales playbook. Alice finds prospects and runs outreach, while Julian qualifies leads and books meetings. We unify data enrichment, outreach, and email warmup tools into one platform, which replaces separate point solutions.

Book a demo to see how it works.

6) CallTools

CallTools is a cloud-based contact center platform for outbound and inbound communication. It offers a suite of tools for sales and customer service teams to handle high call volumes. The system is designed to support agent workflows and provide managers with operational oversight.

CallTools's Main Features

• The platform offers predictive, preview, and power dialing modes that use a proprietary Dial Flux human-dial algorithm.
• It includes an integrated CRM and allows agents to send SMS and email messages directly from the contact toolbar.
• The system provides caller ID reputation monitoring and auditing to reduce blocked or flagged outbound numbers.
• It supports real-time manager monitoring and provides analytics through performance dashboards.

How CallTools Compares to PhoneBurner

Average Review score: 4.8/5 stars based on 60 G2 reviews.

• CallTools offers predictive and progressive dialing modes. These use an algorithm to anticipate agent availability, which is a different approach compared to PhoneBurner's power dialing system.
• The platform includes caller ID reputation monitoring. This feature helps reduce the number of flagged outbound calls, an area not specifically addressed by PhoneBurner's core toolset.
• It allows agents to send SMS messages directly from the contact toolbar. This adds a text communication channel, while PhoneBurner centers its functions on voice calls.
• This tool supports whisper coaching for real-time manager assistance. This provides a direct training capability during live calls, a feature distinct from PhoneBurner's standard functions.

Where CallTools Differs From PhoneBurner

• Some users report occasional audio or call issues with CallTools. In comparison, PhoneBurner is known for stable performance as a specialized dialing tool, a key factor for teams that need call consistency.
• The platform has a learning curve, according to some reviews. PhoneBurner offers a more direct setup for its core dialing function, which can be faster for teams that need a simple solution without extensive training.
• CallTools can be a more expensive option. For teams that only need a power dialer without extra features, PhoneBurner often provides a more economical solution.

Financial Considerations

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting CallTools's official website.

7) VanillaSoft

VanillaSoft is a sales engagement platform for sales teams. It helps manage leads and sales activities with queue-based lead distribution and an auto-dialer. The system is for inside sales teams that handle a high volume of calls and need to set appointments.

It also includes email and SMS templates and provides tools to track performance. This helps teams follow a structured sales process.

VanillaSoft's Main Features

• The platform uses queue-based lead routing to automatically assign the next best lead to each representative.
• It provides dynamic call scripts to keep sales representatives on-message during calls.
• The system includes a built-in appointment setting tool that allows reps to book meetings without leaving the platform.
• It holds PCI-DSS, SOC-2, and HIPAA attestations for security and compliance.

How VanillaSoft Compares to PhoneBurner

Average Review score: 4.6/5 stars based on 545 G2 reviews.

• VanillaSoft uses queue-based lead routing to automatically give the next best lead to an agent. This differs from PhoneBurner, which primarily works through a static list of contacts for power dialing sessions.
• It provides dynamic call scripts that guide sales representatives during conversations. This offers more structured support compared to PhoneBurner, where scripting is a less central feature.
• The platform includes a built-in appointment setting tool, so reps can book meetings inside the application. This is a more integrated process than using PhoneBurner, which may require a separate calendar tool.
• This tool holds security attestations like SOC-2 and HIPAA. This provides a specific level of compliance for regulated industries, a focus not typically highlighted in a dedicated dialer like PhoneBurner.

Where VanillaSoft Differs From PhoneBurner

• Some users find VanillaSoft's interface dated and note it has a learning curve. This is different from PhoneBurner, which offers a more focused toolset and a direct setup for its core dialing function.
• The platform sometimes experiences slow performance or connectivity issues, according to user reviews. In comparison, PhoneBurner is often noted for its stable performance, as its primary focus is on the dialing function.
• Its mobile support is sometimes considered limited by users. This can be a drawback for teams that need full functionality on the go, as PhoneBurner provides a dedicated mobile application for dialing.

Financial Considerations

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting VanillaSoft's official website.

8) Mojo Dialer

Mojo Dialer is a sales prospecting system for outbound teams. It provides a power dialer and lead management tools to support a high volume of calls. The platform is often used in real estate and other sales-focused industries to manage outreach and connect with contacts.

Mojo Dialer's Main Features

• The platform offers both preview and progressive dialing modes.
• It includes an Interactive Voice Response (IVR) system for routing calls.
• The system provides call scrubbing to filter contact lists against compliance registries.
• It uses voice activity detection to automate parts of the call process.

How Mojo Dialer Compares to PhoneBurner

Average Review score: 4.0/5 stars based on 25 G2 reviews.

• Mojo Dialer offers preview and progressive dialing modes. This gives agents more control over the dialing pace compared to PhoneBurner's power dialing system, which focuses on high volume.
• It includes a call scrubbing feature to filter contact lists against compliance registries. This helps reduce legal risks, a function not central to PhoneBurner's toolset.
• The tool provides an Interactive Voice Response (IVR) system. This allows for automatic routing of inbound calls, a capability beyond PhoneBurner's outbound focus.
• This platform uses voice activity detection to automate parts of the call. This can improve efficiency by detecting when a person answers, a more advanced feature than what is standard in PhoneBurner.

Where Mojo Dialer Differs From PhoneBurner

• Some users report issues with the quality of Mojo Dialer's lead data. In comparison, PhoneBurner operates as a pure dialer, which allows teams to use their own verified contact lists without relying on the platform for data sourcing.
• The system cannot call foreign numbers, which limits its use for global sales teams. PhoneBurner supports international calling and offers more flexibility for companies that operate in multiple countries.
• Users sometimes note occasional glitches with call recording or lag during transfers. PhoneBurner, as a specialized tool, generally provides very consistent performance for its core dialing and call management functions.
• The platform's setup can feel complex for some users who handle it themselves. PhoneBurner offers a more straightforward implementation centered on its power dialing function, which can be faster for teams to adopt.

Financial Considerations

Mojo Dialer's single-user plan is $99 per license, while team plans are $89 for a single-line dialer and $139 for a triple-line dialer. This can be a higher investment than PhoneBurner, which is often more economical for teams needing only a dedicated power dialer. For detailed pricing, visit the Mojo Dialer website.

9) ReadyMode

ReadyMode is a dialer and contact center solution for sales and service teams. The platform offers tools to manage outbound communications and support agent workflows. It gives managers visibility into team performance. Businesses use the system to handle a high volume of customer calls and interactions.

ReadyMode's Main Features

• The platform provides preview and progressive dialing options.
• Agent tools include whisper coaching for real-time assistance and callback scheduling.
• It uses automation for voice activity detection, call scrubbing, and an Interactive Voice Response (IVR) system.
• The system supports engagement across voice, social, and web chat channels.

How ReadyMode Compares to PhoneBurner

Average Review score: 4.6/5 stars based on 139 G2 reviews.

• ReadyMode provides preview and progressive dialing options. This gives agents more control over the call pace compared to PhoneBurner's power dialing system.
• It supports engagement across voice, social, and web chat. This is different from PhoneBurner, which centers its functionality on voice calls.
• The platform includes a whisper coaching feature for real-time manager assistance during live calls, a tool not standard in PhoneBurner.
• This tool offers call scrubbing to filter lists against compliance registries. This helps manage risk, a function not central to PhoneBurner's toolset.

Where ReadyMode Differs From PhoneBurner

• Some users report a learning curve with ReadyMode's extensive features. In comparison, PhoneBurner offers a more straightforward setup centered on its power dialing function, which can be quicker for teams to adopt.
• The platform sometimes experiences slow performance or call issues, according to user reviews. This is different from PhoneBurner, which is often noted for its stable performance as a dedicated dialing tool.
• This tool's pricing starts at a higher point than PhoneBurner. For teams that only need a dedicated power dialer, PhoneBurner often presents a more economical solution without the cost of additional contact center features.

Financial Considerations

ReadyMode's Starter plan is $199 per license per month, making it a higher-cost option than PhoneBurner. This price reflects its broader contact center features, while PhoneBurner is more economical for teams needing only a dedicated power dialer. For detailed quotes, visit ReadyMode's official website.

10) Outreach

Outreach is a sales engagement platform that helps revenue teams automate and manage communication with prospects. It provides tools for outreach across email, voice, and social channels.

The system centralizes sales activities to create a structured workflow. This gives managers visibility into team performance and helps standardize the sales process across an organization.

Outreach's Main Features

• The platform provides automated emails, analytics for open rates and link activity, and a daily summary of performance.
• It supports personalization to tailor communication for each prospect.
• The system records prospect data and notes to provide context for sales activities.
• It includes calling and click-to-call functions for voice outreach.

How Outreach Compares to PhoneBurner

Average Review score: 4.3/5 stars based on 3,479 G2 reviews.

• Outreach provides a sales execution platform that manages email, voice, and social outreach. This offers a broader communication scope compared to PhoneBurner, which focuses on voice calls.
• The platform automates email sequences and follow-ups based on prospect activity. This is a different function from PhoneBurner, where the primary automation is the dialing process.
• It offers detailed analytics on email open rates and link clicks. This gives sales teams data on engagement, a feature not central to PhoneBurner's call-focused toolset.
• This tool supports deep personalization within outreach campaigns. This allows for tailored messages at scale, while PhoneBurner's main purpose is to connect agents for live conversations.

Where Outreach Differs From PhoneBurner

• Outreach provides calling as one part of a large sales platform. PhoneBurner is a specialized power dialer, which gives teams a more focused tool if they only need to make high-volume calls.
• Some users report that the platform can be slow to load due to its many features. This is different from PhoneBurner, which is a lighter application designed for fast performance in its core dialing function.
• The system's broad feature set can introduce complexity and a higher cost. PhoneBurner often presents a more straightforward and economical option for teams whose main requirement is a dedicated power dialer.

Financial Considerations

Outreach provides custom pricing, so you will need to contact their sales team for a quote. This reflects its broad feature set, while PhoneBurner is often more economical for teams that only need a dedicated power dialer. For detailed pricing, visit Outreach's official website.

Which One Should You Go With?

The right PhoneBurner alternative depends on your team's specific needs, from call volume to integration requirements. This guide analyzed the top options to provide a clear basis for your decision.

If your goal is to automate sales functions, 11x offers a different approach. Its digital workers handle tasks like prospecting and lead qualification, which allows your sales team to focus on closing deals and other high-value activities.