Truly Alternatives

You might be using Truly Office for good reasons. It's a budget-friendly, all-in-one suite that respects your privacy. Many users appreciate its ease of use and that it works well across different devices, making it a solid choice for many businesses, especially smaller ones.

But like any tool, it has limits. Some users note the interface could be more modern and that it needs better collaboration with other major platforms. This might lead you to look for alternatives. We've analyzed the top options to help you choose. Let's get started.

Consider 11x for Sales Automation

If you want to supplement your sales force, 11x provides digital workers for the job. They can manage lead generation and outreach. This lets your sales team put its energy into final deal stages, a different approach than an all-in-one office suite.

At 11x, we use AI agents on our go-to-market platform to manage sales operations. Our agents, Alice and Julian, handle specific tasks within the sales cycle.

Alice identifies prospects, conducts outreach on email and LinkedIn, and updates your CRM. Julian qualifies inbound leads and schedules meetings for your sales team.

Our platform replaces the need for separate data enrichment, outreach, or email warmup tools. We unify these functions into a single solution.

Truly Alternatives

We will now examine ten alternatives to Truly. For each option, we analyze pricing, features, and the specific pros and cons when compared to Truly.

1) Aircall

Aircall is a cloud platform for customer communications. It integrates voice, SMS, and WhatsApp to support sales and customer service teams. The system can record calls for conversation review. It also offers AI voice agents that handle inbound calls and direct them to the correct support queue.

The platform works for outbound sales and inbound customer support, with analytics to measure performance.

Aircall's Main Features

• Provides 24/7 virtual agents to autonomously handle, qualify, and route inbound calls.
• Offers real-time coaching during live calls and automates follow-up workflows with AI Assist.
• Manages calls, SMS, and WhatsApp conversations within a single unified workspace.
• Integrates with over 100 native applications, including Salesforce, HubSpot, and Zendesk.

How Aircall Compares to Truly

Average Review score: 4.4/5 stars based on 1,314 G2 reviews.

• Aircall provides native integrations with over 100 business apps, including major CRMs. This offers more extensive connectivity compared to Truly, which some users find limited in its collaboration with other platforms.
• The platform unifies voice, SMS, and WhatsApp communications in a single workspace. This is a more specialized approach than Truly's all-in-one office suite model.
• It includes AI-powered features such as virtual agents that autonomously handle and route inbound calls. These advanced communication tools are not a core part of the Truly suite.
• This tool offers features like call recording and real-time coaching for sales and support teams. Truly, as a general productivity suite, does not focus on these specific call center functionalities.

Potential Downsides of Aircall vs. Truly

• Aircall specializes in communications and does not include tools for document editing or spreadsheets. This is different from Truly's all-in-one suite, so you may need to purchase additional software for those tasks.
• The tool's pricing plans require a three-user minimum. This structure might be less economical for solo entrepreneurs or two-person teams compared to Truly, which is often selected by smaller businesses.
• It does not offer general business productivity functions. Unlike Truly, which provides an integrated office suite, Aircall users may need separate applications for tasks like file management or team collaboration on documents.
• Some users report that connection issues can sometimes occur, or the mobile application may lag. This could potentially affect call quality, which is a core function of the platform.

Pricing and Cost-Effectiveness

Aircall uses a subscription model, starting at $30 per user per month with a three-user minimum. Truly Office, on the other hand, is available as a one-time purchase, which could be more economical for small businesses that do not need specialized communication features.

2) Dialpad

Dialpad is an AI-powered customer communications platform. It combines calls, messages, video conferences, and contact center functions in one cloud solution. Its proprietary AI delivers real-time insights, automatic summaries, and action items from conversations.

The platform serves outbound sales teams and can consolidate multiple on-premise phone systems. It has handled over 10 billion minutes of AI-enabled calls for more than 30,000 customers.

Dialpad's Main Features

• Combines calls, messaging, and video meetings with instant AI summaries and action items.
• Offers a contact center with AI agents, assistants, coaching, and analytics.
• Includes an outbound sales dialer with live AI coaching, insights, and automations.
• Integrates with business applications like Salesforce, Zendesk, Microsoft 365, and Google Workspace.

How Dialpad Compares to Truly

Average Review score: 4.4/5 stars based on 3,901 G2 reviews.

• Dialpad provides AI features like real-time transcriptions and automated summaries for calls. These functions offer deeper conversational insights compared to the standard tools in Truly's office suite.
• It unifies calls, messages, and video meetings within a single application. This approach differs from Truly's model, which provides separate tools for general office work.
• This platform connects with many business applications, including Salesforce and Google Workspace. This offers greater integration flexibility than Truly, which has more limited options for connecting with other platforms.
• The tool offers specialized features for sales teams, such as an outbound dialer with live AI coaching. Truly's suite is designed for general productivity and does not include these specific sales functions.

Potential Downsides of Dialpad vs. Truly

• Dialpad does not offer document or spreadsheet editors. This is different from Truly, which provides an all-in-one office suite, so you may need other software for those tasks.
• The tool uses a per-user monthly subscription model. This can become more costly over time compared to Truly's one-time purchase price, which many small businesses find more budget-friendly.
• Some users report occasional connection glitches or issues with call transfers. This might affect the reliability of its core communication functions, a concern not typically associated with Truly's offline productivity tools.
• Its advanced AI features may present a learning curve for administrators. This is different from Truly, which many users select for its straightforward ease of use and simple interface.

Pricing and Cost-Effectiveness

Dialpad's subscription starts at $15 per user per month, while Truly Office uses a one-time purchase model that can be more economical over time. This makes Truly a better fit for avoiding recurring costs, while Dialpad offers predictable monthly expenses. For detailed pricing, visit Dialpad's official website.

3) RingCentral MVP

RingCentral MVP is a unified communications platform that provides message, video, and phone services. The system consolidates business communications into a single application and supports use cases from internal team collaboration to external customer service.

RingCentral MVP's Main Features

• It combines messaging, video, and phone services into a single unified platform.
• The system consolidates business communications into one application for various use cases.
• It supports both internal team collaboration and external customer service communications.

How RingCentral MVP Compares to Truly

Average Review score: 4.0/5 stars based on 154 G2 reviews.

• RingCentral MVP provides access to over 300 prebuilt integrations. This offers a significant difference from Truly, which users note has more limited options for connecting with other platforms.
• The platform supports communication across more than 30 digital channels, including social media and SMS. This is a more specialized approach compared to Truly's general-purpose office suite.
• It includes AI options like self-service bots and virtual agents to handle customer interactions. Truly's suite does not focus on these types of advanced, automated communication features.
• This tool offers AI-powered analytics for workforce engagement. This provides deeper performance insights than the general productivity tools found in the Truly Office suite.

Potential Downsides of RingCentral MVP vs. Truly

• RingCentral MVP does not include document or spreadsheet editors. This is different from Truly's all-in-one suite, so you may need other software for those tasks, which can increase overall costs.
• The tool uses a monthly subscription model. This can become more expensive over time compared to Truly's one-time purchase price, which many small businesses find more budget-friendly.
• Its advanced features and numerous integrations might require more setup time. This contrasts with Truly, which many users choose for its simple interface and quick start.
• Some users report occasional call quality issues or connection problems. This can affect its main function, a concern not present with Truly's offline productivity tools.

Pricing and Cost-Effectiveness

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting RingCentral MVP's official website.

4) CloudTalk

CloudTalk is a cloud-based phone system for sales and support teams. It offers call management tools and integrates with business software. The platform records conversations, which lets teams review customer interactions for quality control and training.

The system is designed for businesses that handle a high volume of calls and need to track communication details for performance analysis and compliance.

CloudTalk's Main Features

• Offers AI voice agents for 24/7 calls and conversation intelligence for summaries, sentiment, and topic extraction.
• Includes advanced dialers with preview, power, and parallel modes, alongside skill-based routing and an IVR designer.
• Provides over 100 native integrations with platforms like Salesforce, HubSpot, and Zendesk, plus an open REST API for custom connections.
• Unifies global calling with local numbers in over 160 countries and supports SMS and WhatsApp messaging for follow-ups.

How CloudTalk Compares to Truly

Average Review score: 4.4/5 stars based on 1,384 G2 reviews.

• CloudTalk provides AI-powered conversation intelligence that creates summaries and analyzes sentiment. This offers a deeper look into calls compared to the general communication tools in Truly's suite.
• It connects with over 100 business applications, including major CRMs. This provides more integration options than Truly, which some users find has limited connectivity with other platforms.
• The platform includes advanced dialers with different modes for sales teams. Truly is an all-in-one office suite and does not have these specialized outbound calling features.
• This tool offers local phone numbers in more than 160 countries. This feature supports global sales and support teams, a function not found in the Truly office suite.

Potential Downsides of CloudTalk vs. Truly

• CloudTalk does not provide general office tools like document or spreadsheet editors. Unlike Truly, which is an all-in-one suite, you will need separate applications for these productivity tasks, which could increase overall software costs.
• Its subscription-based pricing requires ongoing payments. This model differs from Truly's one-time purchase, which can be more cost-effective for small businesses that want to avoid recurring expenses for their office software.
• Some users report occasional call or connection problems. This can affect the reliability of its main function, a concern not typically associated with Truly's offline productivity tools.
• The platform's focus on advanced calling features may require more setup and training. This is different from Truly, which many users choose for its simple interface and straightforward general productivity functions.

Pricing and Cost-Effectiveness

CloudTalk uses a subscription model, with its Lite plan at $19 per user per year. In contrast, Truly Office is a one-time purchase, making it a more budget-friendly option for businesses that do not require specialized communication features and want to avoid recurring software costs.

5) Nextiva

Nextiva is a business communications platform. It unifies phone, video, and team chat services in a single application. The system offers tools for sales and service teams, and can record conversations for later review and analysis.

The platform also provides analytics to measure team performance and customer interactions. It is designed to connect all of a company's communications in one place.

Nextiva's Main Features

• Consolidates all customer touch-points, including voice, chat, SMS, and social media, into a single workspace.
• Orchestrates end-to-end customer journeys using a patented workflow engine with built-in AI and automation.
• Provides AI capabilities such as sentiment analysis, speech-to-text transcription, and a generative-AI knowledge base.
• Integrates with existing business tools and consolidates vendors to help minimize IT overhead.

How Nextiva Compares to Truly

Average Review score: 4.5/5 stars based on 3,333 G2 reviews.

• Nextiva provides AI capabilities like sentiment analysis and speech-to-text transcription. This offers deeper insights into customer conversations compared to the standard tools in the Truly suite.
• It consolidates customer touch-points, including voice, chat, and social media, into a single workspace. This is different from Truly's model, which provides separate tools for general office work.
• The platform includes a workflow engine to orchestrate customer journeys with built-in AI. Truly's suite focuses on general productivity and does not offer this level of automation for customer interactions.
• This tool integrates with many existing business applications, which can help reduce IT overhead. This provides more flexibility than Truly, which users note has limited options for connecting with other platforms.

Potential Downsides of Nextiva vs. Truly

• Nextiva does not include document or spreadsheet editors. This is different from Truly's all-in-one office suite, so you may need other software for those tasks.
• The tool uses a monthly subscription model. This can be more costly over time compared to Truly's one-time purchase, which many small businesses find more budget-friendly.
• Some users report occasional connection instability or long wait times for support. This can affect its core communication functions, a concern not present with Truly's offline productivity tools.
• Its advanced features and automations may require more setup time. This contrasts with Truly, which many users select for its simple interface and straightforward functions.

Pricing and Cost-Effectiveness

Nextiva's pricing starts at $20 per user per month. This subscription model can be more expensive over time compared to Truly Office's one-time purchase, which is often more economical for small businesses that do not need advanced communication features.

Pricing and Cost-Effectiveness

Nextiva's pricing starts at $20 per user per month on a subscription basis, while Truly Office is a one-time purchase. This makes Truly a more cost-effective choice for avoiding recurring fees, whereas Nextiva provides predictable monthly expenses for its advanced features. For detailed pricing, visit Nextiva's official website.

Supplement Your Sales Team With 11x

If your goal is to automate sales functions, 11x offers a specific solution. Its digital workers handle lead generation and outreach. This frees up your sales team to focus on closing deals. For more details on this approach, you can explore the 11x platform.

At 11x, we run your sales playbook with AI. Alice finds accounts, enriches their data, and handles outreach. Julian qualifies inbound leads and schedules meetings. We replace tools for intent signals and email warmup, consolidating them into one platform without extra hires.

Book a demo to see 11x in action.

6) 8x8 X Series

8x8 X Series is a communication platform that integrates voice, video, and chat services into one application. It is designed for businesses that need a unified system for both internal team collaboration and external customer communication, including contact center operations.

The platform offers features such as conversation recording. This allows teams to review customer interactions for quality assurance and training purposes. It serves use cases for sales, service, and general business communication.

8x8 X Series's Main Features

• It unifies global calling, video meetings, and chat for team collaboration within a single application called 8x8 Work.
• The platform includes an omni-channel contact center with built-in AI to manage customer operations.
• It offers no-code and low-code APIs to embed communication channels like voice and SMS into other applications.
• The system adds enterprise telephony and contact center functions directly within the Microsoft Teams interface.

How 8x8 X Series Compares to Truly

Average Review score: 4.2/5 stars based on 765 G2 reviews.

• 8x8 X Series integrates with over 40 business applications, including Microsoft Teams. This offers more extensive connectivity than Truly, which has limited options for connecting with other platforms.
• The platform unifies voice, video, and chat into a single application. This is a more specialized approach to communication compared to the general productivity tools in the Truly suite.
• It supports video meetings for up to 500 participants and can stream to YouTube. This capacity for large-scale events is a feature not found in a general office suite like Truly.
• This tool provides global calling in more than 55 countries. This supports international teams in a way that is different from Truly's focus on general office tasks.

Potential Downsides of 8x8 X Series vs. Truly

• 8x8 X Series does not offer document or spreadsheet editors. This is different from Truly's all-in-one suite, so you may need to purchase other software for those tasks.
• The tool uses a subscription model, which can be more costly over time. This contrasts with Truly's one-time purchase price, which is often more budget-friendly for small businesses.
• Its advanced communication features may require more setup and training. This is different from Truly, which many users select for its simple interface and straightforward functions.
• Some users report that occasional call quality issues can happen. This may affect its core function, a concern not present with Truly's offline productivity tools.

Pricing and Cost-Effectiveness

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting the 8x8 X Series's official website.

7) Talkdesk

Talkdesk is a cloud contact center platform for customer service operations. It gives sales and support teams tools to manage interactions. The system includes conversation recording, which allows teams to review calls for quality assurance and to help develop agent skills.

Talkdesk's Main Features

• Uses AI agents to automate the customer experience life-cycle from end to end.
• Delivers omnichannel service across voice, chat, social media, email, and SMS.
• Offers AI assistance for live agents through its Navigator and Copilot tools.
• Includes industry-specific "Experience Clouds" for sectors like financial services and travel.

How Talkdesk Compares to Truly

Average Review score: 4.4/5 stars based on 2,431 G2 reviews.

• Talkdesk uses AI agents to automate customer service from start to finish. This level of automation is not a feature of Truly's general office suite.
• It combines customer interactions from voice, chat, and social media into a single view. This is a more focused approach than Truly's separate productivity tools.
• The platform includes specific solutions for industries like financial services and travel. Truly provides a general suite without this industry specialization.
• This tool offers AI assistance to live agents through its Copilot feature. Truly does not have comparable real-time support functions for agents.

Potential Downsides of Talkdesk vs. Truly

• Talkdesk does not provide general office tools like document or spreadsheet editors. Unlike Truly, which is an all-in-one suite, you will need separate applications for these productivity tasks.
• Its subscription-based pricing requires ongoing payments. This model differs from Truly's one-time purchase, which can be more cost-effective for businesses that want to avoid recurring software expenses.
• Some users report that occasional connection issues can affect call quality. This is a concern not typically associated with Truly's offline productivity tools, which do not depend on internet stability.

Pricing and Cost-Effectiveness

Talkdesk uses a subscription model, with plans starting at $85 per user per month. In contrast, Truly Office is available as a one-time purchase, which can be more cost-effective for businesses seeking to avoid recurring fees for general productivity software.

8) Five9

Five9 is a cloud contact center platform for sales and customer service teams. It offers tools to manage customer interactions and includes conversation recording. This feature allows teams to review calls for quality assurance and agent skill development.

The system is built for businesses that need to manage and analyze their customer communications.

Five9's Main Features

• Manages customer interactions across voice, social, and email channels.
• Includes functions for session routing, session queuing, and concurrent calling.
• Offers administrative tools for creating session summary notes and managing administrator access.
• Provides reporting and dashboards for performance analysis.

How Five9 Compares to Truly

Average Review score: 4.1/5 stars based on 533 G2 reviews.

• Five9 manages customer interactions across voice, social, and email channels. This unified approach differs from Truly's focus on general office productivity tools.
• The platform includes AI agents that automate parts of the customer journey, a feature not found in the Truly suite.
• It provides specialized functions like session routing and queuing to handle customer contacts efficiently. Truly's toolset is designed for document creation and does not offer these capabilities.
• This tool offers detailed reporting and dashboards to analyze contact center performance. This provides deeper insights than the general tools available in Truly.

Potential Downsides of Five9 vs. Truly

• Five9 does not offer general office tools like document or spreadsheet editors, so users may need separate software for these tasks, unlike Truly's all-in-one suite.
• The platform's subscription model can result in higher long-term costs compared to the one-time purchase price of Truly, which may be more budget-friendly for some businesses.
• Some users report that its advanced features can be complex to configure, which is different from Truly's reputation for being simple and easy to use.
• As a cloud communication tool, it can sometimes experience connection issues that affect call quality, a problem not found in Truly's offline productivity functions.

Pricing and Cost-Effectiveness

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting Five9's official website.

9) Vonage Business Communications

Vonage Business Communications is a platform that unifies phone, video, and messaging services into one application. It supports internal team collaboration and external customer communication. The system records conversations, which allows teams to review interactions for quality assurance and training purposes.

Vonage Business Communications's Main Features

• Connects teams with voice, video, and messaging services on one platform.
• Includes advanced features such as hold music and automated attendants for call management.
• Delivers voicemail recordings directly to a user's email inbox.
• Provides access through a browser extension or a downloadable application.

How Vonage Business Communications Compares to Truly

Average Review score: 4.3/5 stars based on 484 G2 reviews.

• Vonage Business Communications unifies voice, video, and messaging services on one platform. This provides a more integrated communication approach compared to Truly's model of separate office productivity tools.
• It includes advanced features like hold music and automated attendants to manage calls. These functions offer a more professional phone experience than the general tools in the Truly suite.
• The platform delivers voicemail recordings directly to a user's email inbox. This offers a different way to handle messages, a feature not central to a general office suite like Truly.
• This tool provides access through a browser extension for quick use. This is a different access method compared to the standard application-focused design of the Truly office suite.

Potential Downsides of Vonage vs. Truly

• Vonage Business Communications does not include document or spreadsheet editors. This differs from Truly's all-in-one suite, so users may need separate software for those productivity tasks.
• It uses a subscription model, which can lead to higher long-term costs. This is different from Truly's one-time purchase, which many small businesses find more budget-friendly.
• Some users report that occasional call quality issues can occur. This may affect its core communication function, a concern not present with Truly's offline productivity tools.

Pricing and Cost-Effectiveness

While we've covered key features and use cases in this comparison, pricing models can vary significantly between tools. For the most accurate and up-to-date pricing information, we recommend visiting the Vonage Business Communications's official website.

10) Genesys Cloud CX

Genesys Cloud CX is a cloud contact center platform that unifies customer interactions across voice, chat, and social media. The system supports sales and customer service operations with tools for workforce engagement.

It provides features to record conversations for quality assurance and compliance. Teams can analyze these records to review agent performance.

Genesys Cloud CX's Main Features

• Manages customer interactions across voice, web chat, and email channels.
• Includes functions for session routing, session queuing, and concurrent calling.
• Offers administrative tools for creating session summary notes and managing administrator access.
• Provides reporting and dashboards for performance analysis.

How Genesys Cloud CX Compares to Truly

Average Review score: 4.4/5 stars based on 1,432 G2 reviews.

• Genesys Cloud CX unifies customer interactions from voice, chat, and social media into a single platform. Truly, in comparison, is an office suite and does not provide this type of integrated communication hub.
• The platform uses AI bots to automate customer interactions and can route complex issues to a human agent. This level of automation is not a feature within Truly's general office suite.
• This tool offers specialized functions such as session routing and queuing to manage high volumes of customer contacts efficiently. Truly's suite is designed for general productivity and lacks these specific call center features.
• It provides detailed reporting and dashboards for performance analysis, giving managers insights into team activity. This is different from Truly, which provides tools for general office work rather than performance tracking.

Potential Downsides of Genesys Cloud CX vs. Truly

• Genesys Cloud CX does not include document or spreadsheet editors. This is different from Truly's all-in-one suite, so users may need separate software for those productivity tasks.
• The platform uses a subscription model, which can lead to higher long-term costs. This contrasts with Truly's one-time purchase, a model that can be more economical for businesses that want to avoid monthly fees.
• As a cloud-based communication tool, it can sometimes experience connection issues that affect call quality. This is a problem not found in Truly's offline productivity functions.

Pricing and Cost-Effectiveness

Genesys Cloud CX uses a subscription model, while Truly Office is available as a one-time purchase. This makes Truly a more cost-effective option for businesses that want to avoid recurring monthly fees. For detailed pricing, we recommend visiting the Genesys Cloud CX's official website.

Which One Should You Go With?

Choosing a Truly alternative depends on many variables, including your budget, team size, and specific communication needs. This guide presented ten options to help you evaluate which platform best fits your business requirements.

If your main goal is to automate sales functions, 11x offers a different approach. Its digital workers handle lead generation and outreach, which allows your sales team to concentrate on closing deals.