1.1. General terms
2.1. Our customers use
2.2. “Sensitive Information
”This refers to credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver’s license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information.Also, sensitive information includes credentials to 11x application services or email accounts (Google or other providers) that are connected to 11x application.
When you provide 11x with your Personal Information you consent to our providing your information to any third parties that are necessary to offer, support and improve the Services.11x also collects Personal Information from you when you place an order including your name, physical address, email address. 11x only uses this data for the purpose of fulfilling orders or communicating with you and 11x’s partners regarding the Services.
3.1. When You Visit our Website
You are free to explore our Website without providing any Personal Information about yourself. 11x collects your Personal Information when you register and open an account with 11x to help us operate and support the Services and to contact you in connection with your use of the Services. Also, we collect navigational Information.
3.2. “Personal Information”
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business.Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
3.3. “Navigational Information
”This refers to information about your computer and your visits to and use of the Services such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.We use this information for the above purposes and to monitor and analyze use of the Services, for the Services’ technical administration, to increase our Services’ functionality and user-friendliness, to verify users have the authorization needed for the Services to process their requests, and for advertising purposes.For more details please see the “Navigation Information” section below.
3.4. Payment Information
We collect and process payment information from you when you subscribe to the Service, including credit card numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.
3.5. Information About Children
The Websites and our Services are not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at firstname.lastname@example.org, so that we may delete the information.
3.6. Information You Provide
You may also provide us with information that you post to the Services. Your questions, answers, and other contributions on the Services, and metadata about them (such as when you posted them), are publicly viewable on the Services. This information may be found by search engines and be published elsewhere on the web in accordance with our Terms of Service and this Policy.
3.7. Disclosure regarding information received from Google APIs
11x.ai use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
3.8. Google User Data
If you choose to connect a Gmail account to 11x, we will ask you to grant 11x application permissions to access your Gmail account. These permissions are necessary to sustain the functionality of our Services, as intended and described in the Terms of Service. In particular, we will need to access your inbox folder to detect replies to emails that have been sent via 11x.Our servers only store emails that you have sent via 11x and any responses you have received to those emails so we can detect replies, classify them, and provide access to them in your 11x account. All data obtained via Gmail API is available in your 11x account.Also, we will store your authentication token and account email address. This data will be securely stored to be used by 11x to provide you with the Services (including but not limited to logging into your account, sending emails via the 11x platform, accessing emails you sent, and viewing replies you received to these emails). Under no circumstances will this data be voluntarily shared with any third parties; 11x could only provide this information to legal authorities upon their lawful request. Should you choose to disconnect your Gmail account or decide to close your account, any information from Google that is stored on our servers will be removed permanently.At 11x, we do not use data obtained from our customers (from their Google accounts) for advertising purposes; this includes personalized, re-targeted, and interest-based advertising.Our employees, contractors, and any human, in general, are not allowed to access your personal information, including the data obtained via Google API. We could access user data only after obtaining the user’s affirmative agreement. We may need access to the user data to resolve a support issue, provide advice on service usage or provide any other help, requested by the user. Also, we can access such information when/if necessary for a security investigation or comply with applicable laws.To obtain more information, please reach out to our Data Protection Officer (email@example.com).
3.9 Web beacons
We may also collect information using web beacons (also known as “tracking pixels”).
4.1. We do not sell Personal Information
We do not sell your Personal Information to any third party.
4.2 Navigational data, cookies and web beacons
4.3 Use of Personal Information
4.4. Customer Testimonials and Comments
We post customer testimonials and comments in our Services, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.
4.5. Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
4.6. Service Providers
We employ other companies and people to provide services to the visitors and users of the Services and we may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive or invalid information from prospect lists, analyzing data, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such third parties, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
4.7. Confidentiality and Security of personal information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.All the Personal Information we have where 11x acts as a processor for a customer’s data (e.g., use of the 11x Services) is encrypted via database encryption. All connections to our Website or Services are protected via the use of encrypted connections, such as the Secure Socket Layer (SSL) protocol.Also we do store all email accounts or email accounts passwords we use to provide our services via your email servers encrypted.Do not forget that your account in 11x service is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and keep it long and complicated enough and by logging out of your account after each use.If you have any questions about the security of your Personal Information, you can contact us at firstname.lastname@example.org.
4.8. Social Media
4.9. External Websites
4.10. Retention of Personal Information
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the Service or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information.If you provide information to our customers as part of their use of the 11x Service, our customers decide how long to retain the personal information they collect from you. If a customer terminates its use of the Service, then we will provide a customer with access to all information stored for the customer by the Service, including any Personal Information provided by you, for export by the customer according to our agreement with our customer. After termination, we may, unless legally prohibited, delete all customer information, including your Personal Information, from the 11x Service.
4.11. International Transfer of Information
4.12. Sharing with Third-party applications
4.13. Compelled Disclosure
11x reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud and security breaches, or comply with a law, court order, or legal process.
4.14. Data retention
After 11x account cancellation all the data within this account are due to be deleted in 60 days period time. At the same time, personal data of customers could be retained longer as it needed for providing a legal and financial trace of past operations up to the time required by US law.
4.15. 11x Database
11x gathers current and historic business contact data. The data collected about individuals on the 11x Database comprises:Name;Employer Company & Company Details;Office Location (Country & City);Business Telephone Number;Business Email Address;Job Title.We also hold data in respect of your employer company such as its name, size, industry, website and industry.In order to provide certain aspects of its services, 11x requires a business email address to be recorded against profiles in its database. Where 11x does not have the business email address of a profile, it may generate a business email address based on the email address structure understood to be implemented by the employer company.The majority of the personal data we collect about you comes from publicly available sources such as from business and employment-oriented social networks, recruitment websites and company websites.Information is also gathered from correspondence with you (by email or phone), from our clients, recruiters and other premium data providers. 11x does not seek to collect any non-business-related data such as date of birth, home address, personal email or telephone number and 11x does not collect sensitive personal data.11x obtains the data for its Business Profiles in several ways, including:Our search technology scans the web and gathers publicly-available information.We license information from other companies.Our users and customers contribute information about themselves or other people and companies.Through market research surveys, phone interviews, and other research conducted by our in-house research team.
4.16. Anti-Spam Policy
We at 11x committed to providing customers with tools and expertise to curate highly targeted and relevant communications via our platform. We monitor and prohibits the use of the 11x Service to send unsolicited commercial email in violation of applicable laws as stated in our Terms of service, and requires the inclusion in every email sent using the Service of an “opt-out” mechanism and other required information.We require all of our customers to agree to adhere to the Terms of Service Policy at all times, and any violations of the Terms of Service Policy by a customer can result in suspension or termination of the 11x Service.We also provide customers with the tools to manage their sending reputation and customer success team work closely to monitor all customer metrics and best-practices to ensure high quality and targeted campaigns.
4.17. To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, or by sending us an email at email@example.com. Customers cannot opt-out of receiving transactional emails or notifications related to their account with us or the 11x Service.
4.18. To Unsubscribe from Our Customers’ Communications