X: 60.34
Y: 32.33

Your customers are your next growth channel

Give every account proactive, personal attention. 11x uncovers expansion opportunities, closes simple upgrades on the call, and brings reps in when customers are ready for more. Across your entire customer base.

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Sales agents that turn conversations into revenue

Voice agents built to qualify and convert inbound demand, and drive expansion revenue.

Scenario
Receptionist
Speed-to-Lead
Upsell
voice
Confident
Energetic
Supportive
Professional
Gentle
Down to Earth
British
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How 11x agents proactively drive expansions

Act before the renewal window

Turn customer signals, contract changes, and CRM history into timely reasons to reach out throughout the relationship.

Calls your whole customer base

Account management teams have to ration attention. Voice agents do not. 11x can start thousands of one-to-one conversations, giving every customer proactive coverage without adding headcount. Uncover expansion opportunities and prevent churn.

Brings reps in when it matters

Voice agents uncover the need, qualifies the opportunity, and moves simple requests forward. Your team steps in when there is real interest and a clear path to expansion.

Turn your entire customer base into an expansion conversation

Voice and message agents reach more customers than any account team could. Voice opens the conversation, and email, SMS, and WhatsApp keep it going.

Find the reason to reach out

Connect customer signals, CRM history, and your business knowledge to identify who may be ready for more - and why.

Cover the entire customer base

Start with the strongest signals, then reach the accounts your team never has time for. Every customer gets proactive attention without adding tasks or headcount.

Turn outreach into conversation

Voice agents lead with a timely, specific reason to call. Message agents support the motion across email, SMS, WhatsApp, and social, creating coordinated touches that feel personal, not automated.

Closed on the call, or handed over

A seat add, a plan change or a second product small enough to transact completes in the conversation. Anything bigger lands on a rep's calendar with the interest confirmed and the history attached.

Learn from every answer

Each conversation is a labelled data point about who wants what, on accounts your model had nothing on.Catch dissatisfied customers early before they churn.

Grow the customers you already have

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SMB upsell & cross-sell

Make expansions add up

Introduce a second product or professional service. Offer more seats when teams reach capacity. Close straightforward upgrades on the call or transfer to a live human rep.

Customer-wide discovery

Uncover demand your data can’t show

Ask customers what else they need. Turn their answers into qualified opportunities and new signals across your account base.

PLG conversion

Find the buyers behind the free accounts

Engage users approaching trial expiry, hitting plan limits, or going quiet. Use a conversation to understand who’s ready to upgrade.

Renewal protection

The conversation that happens before the renewal date

Stay engaged throughout the customer lifecycle. Give every account regular attention and guidance.

Dormant customer reactivation

Customers who went quiet, before they churn

Act on declining usage and stalled engagement. Find out what changed and help customers take the next step.

Act on every opportunity inside your customer base

Identify when customers are ready for more, activate the right play, and carry the full context into every interaction. 11x turns customer signals into timely, relevant expansion conversations.

Dynamic Triggers

Trigger engagement from customer signals, CRM data, renewal timing, or changes within an account.
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Knowledge Base

Ground expansion conversations in approved product information, customer use cases, upgrade paths, and cross-sell messaging.
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Multi-Channel Sequences

Coordinate touches across supported channels and adapt the next step based on how the customer engages.
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Compliant Outbound Calling

11x voice agents start the cross-sell, upsell, and renewal conversations your team never gets to with your existing customers that already trust you and have opted in to receive calls from an AI agent.
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Continuous Optimization & Monitoring

Review flagged calls for hallucination risk, compare voice agent qualification against your team’s, and tighten criteria over time with our AI agents automatically suggesting changes.
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Multi-language

Upload positioning and product context in each target language. 11x supports multiple languages and will communicate in the right language based on the customer’s location.
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Expansion Outcomes

Track interest, qualification, follow-up needs, and meetings created for each expansion conversation had with your customer base.

Branded Caller ID

Show your company name before customers answer. Number rotation and health monitoring help protect call deliverability.
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Warm Transfers with Context

Connect interested customers to a live rep. A 15-second briefing gives the rep context before the conversation begins.
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Deep CRM Integration

Use customer history to personalize outreach. Write insights and outcomes back to the right fields so your team stays informed.
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Treat each customer with the attention they deserve

Expansion today

How often customers get researched
Even the top accounts get a proactive touch. The long tail goes unnoticed.
Accounts with no expansion signal
Stay invisible until the customer raises their hand
A seat add or a plan change
Creates another alert or task waiting for an owner
Thousands of customers
Account teams cover the top tier. Everyone else waits
When the opportunity opens
The team discovers it at the next QBR, renewal review, or account check-in
What your team works on
Searching for opportunities and chasing accounts that may not be ready

With 11x

How often customers get researched
Every week, across contact signals, CRM data, and engagement history. Treat every account like your top 50
Accounts with no expansion signal
Proactive conversations uncover demand that goes missed
A seat add or a plan change
Triggers relevant outreach, qualification, and the right next step
Thousands of customers
Every account gets coverage. Humans step in when there is qualified interest
When the opportunity opens
Conversations surface
opportunities
What your team works on
Stepping into qualified conversations with customers ready to grow
T-MINUS 30-MINUTES

Ready for launch?

One call with our team. See how 11x converts inbound demand, expands accounts, and generates outbound pipeline for the world’s largest companies.
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