Terms & Conditions

Thanks for using our products and services ("Service"). The Service is provided by 11x Limited. ("11x", “we”, “us” or “our”), located at Unit 208, Brickfields Workspace Cremer Business Centre, 37 Cremer St, London, England, E2 8HD. By using our Service, you are agreeing to these terms. Please read them carefully.
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Description of Service
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‍11x provides you with access to Alice - our AI powered SDR which can be accessed via a web-interface. You also understand that the Service may include certain communications from 11x, such as service announcements and administrative messages, that are related to the provision of the Service. Unless explicitly stated otherwise, any new features or tools released by us in relation to the Service shall be subject to this Agreement. The Service is an online product that requires access via an internet or other network connection. You are responsible for obtaining the necessary internet or network connection to access 11x’s Service, and you are responsible for the associated third-party fees (such as internet service provider or airtime charges) for the connectivity to the Service. Additionally, you are responsible for procuring and maintaining all equipment necessary to connect to the Service. The quality of the Service that you experience may depend on your connectivity and equipment. 11x is not responsible for any claims or losses that arise as a result of your connectivity and equipment.
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Registration and Use of Service

‍As a registered user of 11x’s Service, you represent that you are of legal age to form a binding contract. You also agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Service's registration form (the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or 11x has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, 11x has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).When you use the Service, you represent and warrant that you have all the relevant rights and permissions (including all intellectual property rights) to the information provided by you in the course of your use of the Services. For the purposes of providing the Services to you, through this licence, which is worldwide, non-exclusive and royalty free, you grant 11x all necessary permissions and rights. You shall assume sole liability on such information and the provision of the same to 11x.You shall not use the Service to build a similar or competitive work.
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No Resale or Redistribution of Service

‍You are permitted to use the Service internally within the company for the purpose of doing outreach.Except as expressly authorised by 11x, you agree not to reproduce, duplicate, copy, sell, trade, resell, permit access, transfer, assign, modify, create derivative works, or exploit for any commercial purposes, any portion of the Service, use of the Service, or access to the Service or computer code that powers the Service. You are responsible for all use made of the Service using your account. You are responsible for maintaining the confidentiality of your online account credentials.
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Intellectual Property

‍Using our Service does not give you ownership of any intellectual property rights in our Service or the content you access. All materials and all intellectual property rights in respect of the Services provided therein (including all underlying technology, modifications and work products created in or arising from the same) shall remain the property of 11x and nothing shall operate as a transfer of such rights. For the avoidance of doubt, no other rights except access to the Service is granted.

Account Access

‍You must provide your valid email address, and any other information requested, in order to complete the registration process. Account registration must be completed by a human. Accounts registered by "bots" or other automated methods are not permitted. Your login may only be used by a single user. A single login shared by multiple users is not permitted. We reserve the right to cancel or suspend your access to the Service if we see any suspicious activity in your account that reasonably points out you willingly and/ or knowingly shared your credentials with another user. You are responsible for maintaining the security of your account and password. 11x cannot and will not be liable for any loss or damage from your failure to comply with this obligation.
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Service and Marketing Messages

‍By registering an account at 11x you're giving us your permission to send email notifications to the email address that you have specified upon registration. These email notifications may include: updates to 11x’s products, tips and tutorials on using 11x tools, and system messages. You are also given an option to subscribe to promotional offers and weekly updates from 11x blog, which is not obligatory for completing the registration process. Please be advised that you can opt-out from any of these optional emails any time by using the ‘Unsubscribe’ link that is included at the bottom of each email that we send you. We may send messages or emails via our own mailing service or via a third party service.
 
Unauthorised Uses

‍You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service or 11x. You may not reverse engineer object code or reuse source code provided in relation to the Service. This includes any and all JavaScript. Doing so might be in breach of 11x’s intellectual property. You shall not transmit any worms or viruses or any code of a destructive or malicious nature. You agree not to modify any code provided in relation to the Service in any manner or form, nor to use modified versions of such code, including (without limitation) for the purpose of obtaining unauthorised access to the Service. You agree not to access the Service by any means other than through the interface that is provided by 11x for use in accessing the Service, and shall not interfere or disrupt the integrity, security, functionality or performance of the Service or its components. All unnatural means or unlawful attempts to access our Service, website, server or database including by means of any automatic tools such as scrapers or bots is prohibited. We may terminate, suspend and/or block your access if we determine that your use or access of our Service violates our terms. Subject to the other restrictions stated herein, you may only use automated tools to access our Service through the Application Program Interfaces (API) that we provide.

Blocking of IP Addresses

‍In order to protect the integrity of the Service, 11x reserves the right at any time in its sole discretion to block registrants and subscribers from certain IP addresses from accessing the Service. If you believe your IP address has been blocked mistakenly, you may wish to contact us at support@11x.ai.

Tax and Fees

‍We show all prices and charges for our Service exclusive of taxes and fees. Where applicable, and in accordance with the applicable laws, taxes and fees will be charged on the invoices issued by us. 11x, in its sole discretion, will calculate the amount of taxes and fees due. We may make changes to the amounts due, without providing prior notice. If you are exempt from any taxes and fees, you must provide us with all appropriate tax exemption certificates, or other documentation satisfactory to the applicable taxing authorities, to substantiate such exemption status. 11x reserves the right to review and validate tax exemption documentation. If tax exemption documentation is not provided or held to be invalid, we reserve the right to charge the applicable taxes and fees. You are solely responsible for any applicable taxes and fees. As such, when you pay us for our Service, all payments will be made free and clear of any deduction or withholding taxes and fees, as may be required by applicable Law. If any such deduction or withholding taxes and fees (including domestic or cross-border withholding taxes) are required on any payment, you will pay such additional amounts as necessary, such that the net amount received by us is equal to the amount then due and payable for use of our Service, including your subscription plan and any additional charges incurred. We will provide you with such tax forms as reasonably requested in order to reduce or eliminate the amount of any withholding or deduction for taxes in respect of payments made for using our Service.Where taxes and fees are due towards the taxing authorities by you instead of 11x, through the reverse charge or other similar mechanism, you will provide us with all appropriate evidence so that we may demonstrate your business nature. Such evidence might include a valid VAT registration number or other similar information. We reserve the right to review and validate your VAT registration number or other similar information provided to us by you. If the VAT registration number or other similar information is held to be invalid, we reserve the right to charge you the applicable VAT. For the avoidance of doubt, if VAT is due by you to a taxing authority, through the reverse charge or other similar mechanisms, you are solely responsible for paying those amounts to the relevant taxing authority, such that we receive the full amount of payment due to us for your use of our Service.

Refund policy
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‍Unless required by law, 11x is not obligated to provide you a refund at any time or for any reason.
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Cancellation of Service by 11x
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‍In addition to the above, 11x reserves the right to cancel the Service unilaterally under the following circumstances: You are in breach of any of these terms; We detect unusual usage patterns or unauthorised uses in relation to the Service; You attempt to inflict damage or harm our reputation, work or Service; In response to requests from law enforcement or other public agencies; You become a subject of a petition in a bankruptcy or any other proceeding relating to insolvency, cessation of business, liquidation or assignment for the benefit of creditors.
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Cancellation of Service by User
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‍Unless stated or agreed otherwise in writing, all contracts automatically renew at the end of the initial term. Users can cancel by providing written notice at least five days ahead of renewal.
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Data Collection and Use
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‍You understand and agree that 11x may anonymize and aggregate any data you share with the Service and use it without identifying you for purposes of improving the Service.
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Modifications to Service
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‍We are constantly changing and improving the Service. We may add or remove functionalities or features, and we may suspend or stop the Service altogether. 11x may also stop providing the Service to you, or add or create new limits to our Service at any time. You agree that 11x shall not be liable, to you or to any third party, for any modification, suspension or discontinuance of the Service. 11x reserves the right to amend and change any subscription plan and/or adjust the pricing of the Service or any components thereof in any manner and at any time as 11x may determine in its sole and absolute discretion.
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Links
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‍The Service may provide links to other World Wide Web sites or resources. Since 11x  has no control over such sites or resources, you acknowledge and agree that 11x is not responsible for the availability of such external sites or resources, does not endorse said sites/resources, and is not responsible, nor liable for any content, advertising, or other materials on or available from such sites or resources. You further acknowledge and agree that 11x shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or related in any way to use of or reliance on any such content, goods or services available on or through any such site or resource.
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Indemnity
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‍You shall indemnify and keep 11x and its respective directors, officers, employees and agents indemnified against any and all claims, demands, actions, judgments, obligations, liabilities, costs, expenses, damages and losses incurred as a result of (a) your breach of any of these terms; (b) any infringement or alleged infringement of any intellectual property right arising directly or indirectly from your actions or omissions; and/or (c) your violation of any applicable laws.
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Liability for our Service
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‍The Service and all information provided therein are on an "as is" and "as available" basis without any warranty.11x does not guarantee or warrant that the Service (including any products or data) will meet your requirements, be secure, timely, accurate, error free, bug free, virus free, uninterrupted, comply with applicable law, or that 11x will correct all errors.TO THE EXTENT PERMITTED BY LAW, 11x EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, PAST OR PRESENT, STATUTORY OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE, AND 11x SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND/OR NON-INFRINGEMENT.TO THE EXTENT PERMITTED BY LAW, 11x, WILL NOT BE RESPONSIBLE FOR LOSS OF PROFITS OR REVENUES, LOSS OF USE OF PRODUCTS OR SERVICES, LOSS OF BUSINESS OPPORTUNITY, LOSS OF REPUTATION AND/OR CONTRACT, DOWNTIME COSTS, INCREASED EXPENSE OF OPERATION, LOSS OF OR CORRUPTION OF DATA, FINANCIAL LOSSES, OR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR DAMAGES OF ANY KIND WHATSOEVER.TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF 11x, FOR ANY CLAIM UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM (OR, IF WE CHOOSE, TO SUPPLYING YOU THE SERVICE AGAIN).TO THE EXTENT PERMITTED BY LAW, 11x, WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.11x shall not be responsible for any delay in performance or non-performance due to any cause which is beyond the reasonable control of 11x.
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Regulatory Compliance
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‍You represent and warrant that you are at all times in compliance with all applicable laws (including any and all applicable sanctions and export control regulations) in respect of all activities conducted herein as well as your usage of the Services.
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Contacting 11x

‍11x may be contacted by email at support@11x.ai.By contacting 11x, you grant 11x a right to use any ideas, information, designs or other material contained in any communication, except where you have clearly reserved such rights in writing. Any comments or feedback provided by you to 11x may be acted upon by 11x without any obligation to you.All parties take into consideration that email is not a secure, guaranteed medium of communication. Emails should only be regarded received by 11x if you receive a manually created response. You should understand that communication from 11x via email is not intended to be legally binding in nature, unless expressly stated.

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About these Terms

‍We may modify these terms or any additional terms that apply to the Service, for example, reflect changes to the law or changes to our Service. You should look at the online version of our terms regularly. We’ll post notices of modifications to these terms on this page. Changes will not apply retroactively and will become effective no sooner than seven days after they are posted. However, changes addressing new functions for the Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms of the Service, you should discontinue the use of our Service.These terms control the relationship between 11x and you. They do not create any third party beneficiary rights.If you do not comply with these terms, and we don’t take action, this does not constitute a waiver of our rights, power, remedy or to demand compliance .If any of these terms are rendered invalid, unenforceable or void, the other terms will remain valid, enforceable and not be affected.These terms and all matters based upon, arising out of, or relating in any way to these terms as well as the interpretation, construction, performance and enforcement of these terms, shall be governed by the laws of England (UK) and you submit to the jurisdiction of the courts of England for the purposes of any suit, action or other proceedings.